SUMMARY

IT professional offering 25+ years of hands-on experience in mainframe operations, applications and systems from distribution to production support and product software; involving project lead for automation and conversion assignments, as well as engaging multiple levels of on call support.

• Adept at implementing both manual and automated testing tools to troubleshoot systems, integration, user acceptance, positive and negative functionality.
• Strategically manage time and expediently resolve problems for optimal productivity, improvement, and profitability; able to direct multiple tasks effectively.
• Strong technical background with a solid history of delivering outstanding customer service.
• Highly effective liaison and communication skills proven by effective interaction with management, users, team members, vendors as well as other technical staff.

TECHNICAL SKILLS:

Languages: Cobol, Cobol II, Quikjob-3, IBM Assembler, Easytrieve-Plus, DYL-280, JCL

Utilities: JCL & All System Administration Utilities, including VSAM IE:
IEBGENER, IEBUPDTE, IEHPROGRM, IEHMOVE, IEBCOPY, IDCAMS, etc.

APPLICATION / SOFTWARE PRODUCTS:

DMS, FDR, DFHSM

CA-7/11, Control-M/R,CA-jobtrac

TSO-ISPF/PDF, CA-TPX, CMS

CA-Sort, Syncsort

SDSF, FLASHER, EJES, QUICKREF

ABEND-Aid, File Aid, Data Expert

TMS(CA/1), Control-T

JHS, SAR (CA-VIEW)

RACF, CA-Top Secret

XPTR, Control-D, RMDS

Omegamon, TMON, Netview

ProJcl, JobScan

Librarian, Panvelet

VANTIVE, INFOMAN,ChangeMan

OPS/MVS, Control-O

NDM(Connect:Direct)

Easytrieve-Plus, DYL-280, Quikjob-3

OPERATING ENVIRONMENT: z/OS, MVS/JES2/JES3, VM, VSE

Other: MS/Office: Windows NT/XP Professional, Windows /2000/2003/2007 Word 2003/2007, Excel 2003/2007,
Outlook, Outlook Express, Lotus Notes, SameTime, TeamRoom

PROFESSIONAL EXPERIENCE

Confidential, Colorado July ‘10 to Nov ‘10

• Review and evaluate Key Controls of Operations following the Sarbanes–Oxley protocols; ensuring that procedures are being followed as outlined per client’s documents.
• Execute tests against information obtained, documenting where incidents deviate from procedures.
• Document defects on specific points of Key Controls of Operations not being followed; obtaining a root cause relationship, and the resolution for the defect, as well as a date/time the resolution is to be implemented.

Production Support Analyst NBC Denver, Colorado June ‘07 to Sep ‘07

• Production support duties included the complete monitoring and scheduling of all activity (batch and online) on all Mainframe systems as well as others.
• Restart jobs using scheduling package Control-M/R; apply the appropriate JCL overrides in addition to Coordinate and document all application/system abends, restarts as well as implement resolutions with necessary analysts.
• Assigned specific problem applications to identify, review, and document NDM areas of concern. Also apply any changes that would improve them- (IE: have applications act accordingly to system, user, and condition code abends/errors)

Confidential, June ‘06 to April ‘07

• At Sparrowhawk Broadcast systems, performed in many capacities. As traffic coordinator, specifically scheduling, the responsibilities have included scheduling commercial spots as well as promotional spots in a project involving splitting feeds for Hungary, Poland and Czechoslovakia, in addition to reconciling timing errors.
• In traffic promotions the responsibilities were completing tele-streams requested from London and billboards for Latin/Mexico.
• Assisting the AD Traffic Team with the responsibilities including working commercial spots, validating spot unit cost, total cost durations and scheduled dates and times.
• These tasks were being executed using the software products Perspective, Crystal, and the Tele-stream systems at Sparrowhawk Broadcast Systems.

Confidential,Denver, Co. Dec ’05 to Feb ‘06

• Consultant Engineer/Programmer – Provided tech support for mainframe scheduling and Online diagnostics for support from data entered from CICS through bridges to intranet products for the RDS project.
• Created new schedules for new environments added for both midrange and mainframes regarding the RDS project.
• Coordinated and documented all scheduling and JCL changes with appropriate staff.
• Restarted jobs and applied the appropriate JCL overrides in addition to coordinate and document all hardware, software errors and resolution with appropriate application, and system analysts as well as CE\'s.

Confidential, Colorado June ’05 to Dec ‘05

• Lead Master Console Operator - Managed ATL\'S and SILO\'S; execute scratch forecast for tape pools/operators. Execute ftp\'s for offsite storage and recoveries.
• Created new forecast and scratch jobs as new systems were added. Also split consolidated forecast, breaking away applications and offsite tapes that were not included in ATL’S, providing an easier means of handling these tapes. Reconcile recovery and offsite ftp\'s as well as train employees on the use of JCL and TSO.
• Restarted jobs and applied the appropriate JCL overrides in addition to coordinate and document all hardware, software errors and resolution with appropriate application, and system analysts as well as CE\'s.

Confidential,Denver, Co. Oct ’04 to May ‘05

• Master Console Operator duties include monitoring broadcast schedules; ensuring logo motion, cue tones, commercial spots, programs, and promotional spots adhere to scheduling parameters.
• Reconciled traffic and broadcast logs to maintain accuracy. Respond accordingly with backup procedures and redundant systems should primary systems fail.
• Coordinated and document all program & hardware errors and resolution with appropriate broadcast analysts.

Confidential, Denver, Co. Sep ’92 to Mar ‘03

• Lead Master Console Operator/Production support duties included Technical lead for shift personnel insuring all duties regarding monitoring and scheduling all activity (batch and online) on all Mainframe systems as well as midrange(Dec, tandem, Taradata) and others. Provide technical assistance in resolving batch and online abends resulting from I/O errors, program errors (s0c7, s0c4, s813, sb37, etc) as well as others. Conducted performance evaluations and recommendations for personal.
• Performed IPl\'s and resolved eqc checks, i/o errors, recoveries from backups as well as execute utilities to assemble information on read/write errors for each drive and their thresholds.
• Restart jobs (using scheduling packages such as CA7/11 & Control-M/R, as well as without these products); apply the appropriate JCL overrides in addition to Coordinate and document all application/system abends, restarts and resolutions with necessary analysts.

Project Manager/Technical lead & Automation for CA7/11 to Control-M/R Project:

• This involved the design of the conversion; product testing, network testing (FTP\'S, NDM\'S) regression testing (including unit, integration, functional & system testing) as well as implementing (phase application converting).This ensured products and applications functioned as desired for the diversified groups: Production Support,
• Applications programming, operations staff and customers as well. Performed restructuring of scripts for FTP\'s and NDM(IE: Dataset Triggering) to interface with the CMEM(Control-M Event Manager).
• On these projects and others provided call center and on call support in addition to call center training at the various Tier levels required.
• In performing conversion(s) like the one above, the knowledge & utilization of NDM scripts; languages such as quikjob3, Eztrieve Plus, JCL and Cobol as well as extensive employment of the IBM Utilities (including VSAM Administrative utilities) are essential to the completion of these projects.
• Also provided technical assistance (Advise on correct combinations of utilities to use for access methods being utilized-PDS, VSAM, PS, etc) in the conversion from CA/1 to Control-T tape management systems.

Team lead/technical lead for Exception-Processing Project:

• The goal to eliminate as much as 90% of all batch processing abends/restarts and manual interventions that Operations and Production Support have to contend with. This was accomplished by creating automated processes in addition to producing solution(s) beginning at the original source. IE: (application program(s), original creation of data, etc).
• In many cases our UNIX systems basic scheduling abilities were not as feature laden (at that time) as that of the Mainframe scheduling packages IE: (CA7/11 & Control M/R). When the scheduling criteria recommended; utilized the Mainframe scheduling package(s) features (Cmem’s ‘on job arrival’, combined with NDM’S ‘Runjob’, instead of ‘Runtask’) to satisfy these needs and schedule the UNIX applications based on the criteria specified. This resulted in eliminating the need to purchase scheduling packages/agents for the UNIX systems. This combination was also used to supersede that of the Runtask command (being used with the original mainframe product) and eliminate additional software rewrites from the vendor, as well as additional resources (i.e. CPU, I/O) being used.
• In the exception monitoring project, created processes(utilizing Control-M/R features -auto edit variables-) eliminating as much as 800 to 1000 abend/restarts a month of auto-triggered jobs(via FTP & NDM) attempting to process files for incorrect dates.
• Generated process for Payroll applications that would capture errors, page the client, (to correct input, then re-submit job), and end this job normally. This eliminated several hundred abends, manual interventions, and communications to payroll for the production support department.

EDUCATION

B/S in Accounting