PROFESSIONAL SUMMARY

Experienced Information Technology Manager/Implementation Specialist with more than 20 years in network and computer system administration, IT management, project management, strategic planning system implementation, shop floor automation, IT auditing and ITIL processes. Superb diagnostics/troubleshooting skills with a wide range of hands-on experience. Expertise in heterogeneous networking environments, disaster recovery, network security, technology evaluation/recommendation, budgeting and asset management. HIPAA security and IT compliance officer. Application experience in LAN/WAN, Office Automation, CAD/CAM, Help Desk and Database Development and Design, Shop Floor EDI and MRP systems.

• Windows NT/2003 Servers - Active Directory / Group Policy Objects / DFS Structure / DNS/DHCP/WINS subsystems / Remote Installation Services (RIS) / Cluster Environment
• Novell 3.12, 4.11, 5.1, 6 & 6.5, Zenworks / Netware Connect/ NFS / NDS Administration/Virtual Office/iFolder/iChain/iManager/iPrint/eDirectory/IDM
• Windows Terminal Server
• Terminal Emulation
• Citrix Metaframe (1.8 and XP)
• MS Exchange / Lotus Notes / GroupWise
• HP Compaq/IBM Intel Servers
• Oracle DBA/ DB2 Admin
• Cisco Router Configuration
• Synoptic & Cisco hubs/switches
• Windows 2000/XP/98/95 Desktops
• Ethernet 10/100/1000
• IBM Tivoli - Access Manager,TSM
• Fiber Optics / VPN / Wireless
• ArcServe/Backup Exec/ Tivoli
• HP OpenView
• Mcafee Enterprise/Norton Corp.
• NT IIS Servers
• HP UX/Linux/Red Hat
• Frame / ISDN / T1 / T3
• Sun Solaris
• Cisco Checkpoint/NetScreen Firewall

Confidential June 2007 - Present
IT Manager - Confidential

• Responsible for in plant service and operations of IT systems and solutions. This includes systems supporting Manufacturing/Plant Floor, Commercial Applications, Enterprise Resource Planning, Line of Business and Product Development.
• Provide in-plant IT Operations support for all IT Infrastructure and Operating systems including servers, workstations, network routers, network nodes, plant floor devices in the plants while exceeding corporate service level agreements. Analyze and propose additional actions as appropriate to increase the reliability and performance of IT platforms and applications.
• Technical environment includes but not limited too:
• Cisco 2800 & 3700 series routers
• Cisco Catalyst 2900, 3550 & 4500 series switches
• Juniper SSG 140 firewalls
• Nokia IP260 firewalls
• IBM X Series Servers (335,345,346 & 615)
• Global SLA Management: Proactively monitor, measure, manage and report the effectiveness of the local delivery of these operations services and solutions. Develop and maintain metrics reporting to demonstrate progress toward meeting and exceeding SLA metrics, improving service delivery and customer satisfaction.
• Work with internal resources and outsourcing partners to improve performance of day-to-day IT Operations, ensuring systems/solutions are meeting / exceeding availability and performance service levels, decreasing business impacting incidents, lower lost work hours related to IT and ensuring customer satisfaction is achieved.
• Change Management review/approvals, project failsafe reviews and implementation in to production environment, environmental requirements, Computer Operations daily processes & procedures, etc.

Confidential May 2006 - June 2007
ITIL Problem Manager

• Act as a IT auditor as it relates to complying with ITIL processes and Visteon/IBM documented procedures
• Work with the Transformation Team as a Subject Matter Expert for ITIL processes and act as point of contact to Visteon IT Executives
• Act as a point of escalation for day-to-day problem issues and escalating, as required, to bring the resolution of the problems back on schedule
• Oversight and escalation for Incident Management team to help bring aging incidents back on schedule. Provide Incident resolution metrics
• Ensure that designated personnel are alerted to critical, unresolved problems
• Manage operational improvements and drive continuous improvements for problem management needs
• Trace (and remove) errors in the IT infrastructure to obtain the highest possible stability of IT services, both reactively and proactively
• Minimize the impact of incidents
• Stabilize the IT service delivery
• Prevent incidents and problems
• Trend analysis
• Recurring problems or incidents
• Post-change incidents or problems
• Early detection of \'potential\' incidents or problems
• Targeting Preventive actions
• Identify single points of failure
• Improved procedures
• Research other sources of knowledge about known errors
• Over see project that included server migration to Novell and IDM installation
• Zenworks installation and configuration including customized desktop policies and software distribution

Confidential January 2004 - May 2006
IT Manager

• Responsible for 4 Piston Group business units. Manage LAN/Desktop and WAN activities and responsible for day to day network operations including shop floor applications.
• Responsible for daily operations and systematic upgrades and improvements in a LAN/WAN Microsoft/Novell operating environment encompassing over 400 PC's and Servers.
• Managed and negotiated contracts for wide-area data and local-area networks covering entire enterprise.
• Responsible for budgeting, cost-benefit analysis and recommendations.
• DNS/DHCP, Remote installation services, automatic software installation.
• Manage NetScreen Firewall and all remote access.
• Converted from Microsoft to Novell environment.
• Migrated all MS Exchange servers to GroupWise 6.5.
• NovellIdentity Manager Installation and configuration.
• Zenworks installation and configuration including customized desktop policies and software distribution.
• Internal research and development engineer for IT technology and direction. Research, evaluate, perform needs analysis, pilot, recommend, initiate implementation, and conduct project management of new technologies and their associated procedures and policies.
• Upgraded infrastructure with all new Cisco equipment and CAT 5 cabling.
• Assisted in preparation and implementation of IT Disaster Recovery Plan for internal use and comprehensive customer review. Plan covered all aspects of network and telecommunications readiness and recovery.
• Excellent technical and communications skills.
• Provide training, guidance and support for the various applications used by business clients, both web based and legacy systems, across all business units.
• EDI,MRP and shop floor application technical support.

Confidential September 2000 - October 2003
Senior LAN Support/Local Project Manager

• HIPAA security and IT compliance officer for Mercy Hospital (Port Huron, MI)
• Responsible for corporate network security, implemented and maintained comprehensive security policies, procedures and IT audits for HIPAA compliance.
• Responsible for 3 Trinity IT Groups at Mercy Hospital in Port Huron. Managed LAN/Desktop and WAN groups and responsible for day to day network operations.
• Responsible for daily operations and systematic upgrades and improvements in a LAN/WAN Microsoft/Novell operating environment encompassing over 800 PC's and Servers.
• Groupwise and Zenworks administrator for local site.
• Managed and negotiated contracts for wide-area data and local-area networks covering entire enterprise.
• Responsible for budgeting, cost-benefit analysis and recommendations for $2 million annual IT budget.
• Managed Active Directory design and status, data collection, Group Policy Objects, login/startup scripting, DFS structure, DNS/DHCP/WINS, Remote installation services, automatic software installation.
• Designed and implemented IBM Tivoli. Managed and supported Tivoli Access Manager and TSM for all Port Huron locations.
• Regularly met with company department heads via IT steering committee for strategic planning sessions.
• Local Project Manager for Mercy Hospital. Led and or coordinated all locally funded IT projects.
• Internal research and development engineer for IT technology and direction. Research, evaluate, perform needs analysis, pilot, recommend, initiate implementation, and conduct project management of new technologies and their associated procedures and policies. Used HP OpenView for support and diagnostic analysis of the network.
• Assisted in preparation and implementation of IT Disaster Recovery Plan for internal use and comprehensive customer review. Plan covered all aspects of network and telecommunications readiness and recovery.
• Excellent technical and communications skills.

• Integrated diverse network clients.
• Design an inter-networking using TCP/IP protocol.
• Changed a LAN to an intranet utilizing Linux servers.
• Centrally distributed software upgrades to servers and clients.
• Prepared for emerging technology capabilities.
• Configured and troubleshot printing in a complex multi-platform printing environment.
• Designed, analyzed and integrated a NOVELL Directory Services (NDS) implementation.
• Used a protocol analyzer to troubleshoot network problems.
• Consolidated two NDS tree's into one.
• Designed and implemented new backup solution.
• Installed and configured Checkpoint firewall.

• Project Manager for Windows 2000 pilot phase.
• Revised/modified test plans and processes as needed.
• Planned, analyzed, tracked and reported work-in-progress and work to be done, also providing recommendations.
• Coordinated planning, scheduling and testing sessions with technical services.
• Reviewed and provided input/feedback on any processes, methods, forms, databases that the test team came up with and made sure work was being documented.
• NOVELL/desktop technical coordinator for Y2K testing in the DaimlerChrysler ITM Test Lab. Part of a 5 member team that tested and evaluated over 300 client-server applications for Y2K readiness.

• Supervised and managed all project management activity for Comerica executives.
• Upgraded the local area network and installed new network servers.
• Research, evaluate, perform needs analysis, pilot, recommend, initiate implementation, and conduct project management of new technologies and their associated procedures and policies.
• Developed backup and recovery procedures for Disaster Recovery.
• Responsible for network security and data integrity.

Confidential January 1997 to February 1998
Assigned to Confidential
Applications Engineer

• Network Specialist implementing iMan (Information Manager) for Delphi on HP-UX and NT 4.0 servers.
• Responsible for loading and configuring Oracle 7.3 for use with iMan.
• Maintained and administered a Model Office environment for user acceptance testing plus a separate environment for 20+ developers.
• Responsible for loading and configuring Unix and NT workstations for iMan development.
• Assisted the customer with any systems related issues including helping develop best practice procedures.
• Project Manager responsible for certifying iMan PC at General Motors and Delphi Automotive.

Confidential June 1996 to December 1996
Assigned to Confidential
Applications Engineer

• Responsible for the translation of data between CAD systems utilizing available translators.
• Translation enhancement through process development, software customization, and cleanup.
• Aided the customer in exchanging and sharing electronic information among their various engineering technical and business systems.
• Provided services to evaluate new systems, software and new business relationships.
• Benchmarked Unigraphics NT on Pentium Pro PC's running Windows NT 4.0.
• Provided network support to the customer for Windows NT 4.0.
• Worked on various projects including ESI (Early Supplier Involvement) to help reduce cycle time for the customer.

Confidential March 1995 to June 1996
Wide Area Network Administrator

• Supervised a staff of 4 that helped manage the day to day operations.
• Responsible for daily operations and systematic upgrades and improvements in a LAN/WAN Novell operating environment encompassing over 500 PC's and Servers.
• Research, evaluate, perform needs analysis, pilot, recommend, initiate implementation, and conduct project management of new technologies and their associated procedures and policies.
• Developed backup and recovery procedures for Disaster Recovery.
• Responsible for network security and data integrity.
• Responsible for IT Plant Operations for all MascoTech Stamping plants.

• DPM Consulting assigned to Confidential
  Senior Computer Analyst
• Self Contracted assigned to Confidential
• Self Contracted assigned to Confidential
• Confidential
  Network Administrator
• Confidential
  Network Administrator
• Confidential
  PC Applications Specialist
• Confidential
  PC Support Supervisor

EDUCATION

• Business Administration (Finance/Economics)
• Business Information Systems
• A.S., Computer Systems Analysis

CERTIFICATIONS

Certified Netware Administrator
ITIL Foundations
6 Sigma - Green Belt

SPECIALIZED IT TRAINING

All Novell Classes for versions 3.12, 4.11, 5.1 & 6
All Microsoft Classes for 2000/2003
HP-UX Training
Orcale DBA Training
PMP Training