OBJECTIVES
Specialize in Business Process Management and Document Management to automate company processes, utilizing my experience with FileNet along with Server, LAN/WAN and troubleshooting skills to help organizations fulfill their business needs in the most efficient and cost effective way using the latest technologies.

Certifications:
FileNet P8 Certified Technical Support: Content Manager & Image Manager
FileNet P8 Certified Administrator: Business Process Manager, Records Manager, Content Manager, & Image Manager
FileNet P8 Certified Solution Architect: BPM, Records Manager, CM, IM (CS & IS)
CCNA (Cisco Certified Network Associate)
MCSE (Microsoft Certified Systems Engineer) Windows 2000 Track
MCP+Internet (Microsoft Certified Professional + Internet)
CCA (Citrix Certified Administrator)

Skills: FileNet Panagon & P8 Suites, Windows 2003 Server, Windows 2000 Server & Workstation, Active Directory, Citrix WinFrame & MetaFrame, Windows XP, OTG Imaging, MS Exchange. Netware 3.x & 4.x, Internet, DOS, Windows, UNIX, 3Com Hubs & Switches, Cisco Switches / Routers, Foundry LoadBalancing Switches

PROFESSIONAL TRAINING:
FileNet P8 4.0 API Programming (Bloomington, IL)
FileNet P8 4.0 Administration (Bloomington, IL)
Java Programming (Harrisburg, PA)
FileNet P8 Process Designer (FileNet Costa Mesa)
FileNet P8 Administrator (FileNet Costa Mesa)
FileNet Image Services Advanced Configuration and Performance (FileNet Costa Mesa)
FileNet Image Services Support (FileNet Costa Mesa)
FileNet Image Services Install Lab (FileNet Costa Mesa)
FileNet Image Services Advanced Administration (FileNet Costa Mesa)
FileNet Capture Professional Administration (FileNet Costa Mesa)
FileNet eProcess Administration (FileNet Costa Mesa)
FileNet Panagon Image Services Administration (FileNet Chicago)
FileNet Panagon Content Services Advanced Administrator (FileNet Chicago)
FileNet Panagon Content Services System Administrator (FileNet Chicago)
Introduction to Cisco Router Configuration (Global Knowledge)
Cisco Internetwork Troubleshooting (Global Knowledge)
Checkpoint Certified Security Administrator training (Firewall1)
Checkpoint Certified Security Engineer training (Firewall1)

WORK EXPERIENCE
Confidential,
FullTime Employee working at Insurance Company, Feb 7, 2011 – Present
Work with a team on IBM InfoSphere Content Collector and FileNet P8 version 4.5.1 ingesting 1.5 Million Emails daily.
Assist in preparing, upgrading, implementing, installing, and support of FileNet P8 including 3.x, 4.x, 4.5.x, 5.x
Level 2 and 3 support of overall FileNet P8 system. Project work with Content Services migration to P8.
Confidential,IL
FullTime Employee working at Insurance Company, July 5, 2005 – March, 2009

Assist in preparing and implementing FileNet P8 installs including 3.x and 4.x.
Design and Support FileNet BPM Workflows including Workflow design, custom Java Components design and support.
Upgrade and Patches for FileNet Content Services, P8 Content Engine, P8 Process Engine, P8 Application Engine
Upgrade and support for inhouse developed P8 Java Services.
Provide secondlevel product support for FileNet Content Services libraries.
Providing records management and content management service and solutions.
Troubleshooting end user problems with FileNet IDM Desktop and FileNet IDM Web.
Coordinating and troubleshooting installation/upgrades of FileNet IDM Desktop software
Performing mass updates and imports of documents using FileNet Content Services tools.
Processing enduser requests for updates to FileNet Content Services libraries
Confidential,PA
FullTime Employee working at Government Agencies, November 2004 – June 30, 2005

• P8 Implementation including design (overall system design, and Workflow design, system administration, documentation. FileNet Products involved: Business Process Manager, Records Manager, Forms Manager. Application Servers using BEA WebLogic and Apache TomCat.
• Install, configure, maintain, troubleshoot and support all aspects of the Enterprise Content Management (ECM) software environment using the FileNet suite of software
• Analyze user requirements/procedures to identify problems
• Assume responsibility for all aspects of infrastructure design of Enterprise Content Management (ECM) architecture
• Evaluate and test vendor supplied software packages, judging compatibility with existing systems
• Analyze existing systems and expand knowledge of interconnected systems
• Maintain server farm consisting of 62 servers across 4 domains
• Take responsibility for system security, performance monitoring, analysis and tuning
• Maintain system documentation
• Monitor network activity of applications and adjust as necessary
• Test and approve installation procedures for Custom applications
• Coordinate and perform software installation, configuration, and upgrades
• Review and approve all Custom Install Worksheets
• Review and test programs written by Programmer Analysts to insure that the programs meet the objectives and specifications
• Test Custom applications prior to release to production
• Provide client support for at all levels of system utilization
• Support, development, and integration of custom Visual Basic and Java applications in a Microsoft environment
• Take responsibility for troubleshooting and problem resolution

Confidential,Chicago, IL (FileNet Partner)
Contract Network Consultant, June 1998 – November 2004

Lead Network Consultant for various clients of Edge Technological Resources. Duties include planning, recommendations, implementation, and troubleshooting for Edge’s clients and internal technical support. Provide third level support for servers, applications, networking, and enduser desktops. Acting as Sale Engineer assisting sales team on sales calls to answer technical questions and providing demo systems for potential clients. In house support of Windows 2000 Servers, workstations, and FileNet Demo Systems (Panagon & P8 Suites).