Professional Summary

Enthusiastic and dedicated professional with proven experience in advanced information technology roles including: IT staff management, database and server administration, systems programming and integration, network administration, web design, high-profile project management, applications support, and developing continuing education courses.

ACCOMPLISHMENTS

• Designed and implemented a break-through LMS system for evaluating and defining competencies for medical students. Awaiting patent approval for publishing.
• Managed the Science IDEAS technology group for Florida Atlantic University which contains tests and scores for over a million students in the Broward and Palm Beach county schools:
• Managed the Apple Laptop Initiative in Greene County, which provided iBooks to over 3,000 K12 students in one of the state’s most rural and economically depressed counties:
• Launched Tele-education for the College of Education at East Carolina University. Using Polycom and TANDBERG technologies, faculty can supervise student teachers across NC, and educate classes throughout the world:
• Established and led the University’s Podcasting initiative including server configuration, infrastructure set up, account creation and maintenance, site setup, and training:

PROFESSIONAL EXPERIENCE

Confidential, NC
Director of Informatics (2010-Present)

• Leads the Informatics team to accomplish projects and goals within established timelines, budgets, and university standards.
• Initiates and develops major operations-related projects such as building/clinical layout, server installation, and equipment repairs.
• Manages the operations team that supports the largest server farm in the University of North Carolina system.
• Designed and implemented a break through complete Apple ecosystem for faculty, staff, and students.
• Directs and coordinates numerous programs including server/workstation support, software implementation, equipment refresh lifecycles, smart classrooms, and clinical technology.
• Established and maintains the technology plan, procedures, and documentation for hardware and software maintenance within the department.
• Hires, trains, and supervises Informatics staff in the areas of operational excellence, support techniques, cost reduction, training, and customer satisfaction.
• Provides leadership and advice to staff, ensuring successful completion of projects, effective problem resolution, and improved working relationships.
• Directs and collaborates with the Educational Informatics team, Materials Management, and Information Technology & Computing Services to develop operational strategies, meet departmental needs, and maintain open lines of communication.
• Develops knowledge and skills related to emerging technology trends, capabilities, and equipment and communicates those to the Informatics group.
• Successfully developed and implemented a breakthrough digital PACS system for clinical radiology.

Confidential, NC
Student Technology Manager (2006-2010)

• Coordinated all student technology services for the university.
• Collaborated with the University’s student laptop initiative to provide students with university approved and supported computer systems.
• Managed coordinators of 180 enterprise class computer labs including those specializing in video, CAD, mathematical, science, and mobile technologies.
• Supervised 24-hour Student Help Desk which provided technical support for all students on and off campus.
• Administered 40 enterprise class servers (Windows, Linux, Sun, SGI, and Apple).
• Managed $1 million equipment refresh cycle each semester.
• Established minimum requirements, specifications, and recommendations for University systems.
• Administered Altiris Client Management Suite.
• Established and maintained Virtual Computing Lab

Online Program Manager (2005-2006)

• Trained, consulted with, and developed applications for university staff.
• Enhanced information technology documentation for use in print, web, and e-mail formats.
• Developed and maintained complex databases using SQL, Oracle, Access, and Filemaker formats, and integrated them into web applications.
• Created university software downloadable by faculty, staff, and students through the OneStop portal Successfully led the project to launch Ruckus Music, a music subscription service for University students, faculty, and staff.
• Established and led the University’s Podcasting initiative including server configuration, infrastructure set up, and training.

Confidential,Greenville, NC
IT Manager (2003-2005)

• Implemented collaborative multimedia technologies including Access Grids, video conferencing, video systems, SMART boards, and wireless/mobile devices.
• Led the effort to upgrade IT training initiatives including the development of new documentation, instruction tools, planning, user tests, reports, and published articles.
• Designed and constructed websites using Dreamweaver, HTML, and Flash.

Systems Analyst (2001-2003)

• Supported IT needs of 700+ PC/Mac systems and over 150 faculty and staff.
• Managed the operation of twelve computer labs across campus.
• Directed, supervised, and motivated staff of 12 Graduate Assistants and work study students.
• Configured and supported all College of Education computer systems and trained users as needed.
• Successfully established online helpdesk, database, and technical support request system.

Confidential,
Computer Engineering and Design (2001-Present)

• Created and maintained SQL, FileMaker, and Oracle databases for Florida Atlantic University’s Science IDEAS website:
• Develops and supports custom applications for individuals and businesses.
• Installs and provides continuous support for complete business computer systems including hardware, software, networking systems, and file conversion.
• Provides in-home and on-site hardware and software assistance for personal and business systems utilizing multiple configurations and operating systems.
• Maintains servers, switches, and workstations including remote sites required for system applications.
• Develops detailed business plans, operational guidelines, and implementation schedules for high profile companies.

EDUCATION

Bachelor of Science and Arts, Management Information Systems
Masters in Business Administration, Management Information Systems

CERTIFICATIONS

Microsoft Certified Systems Engineer 
Apple Certified Server Administrator