TECHNICAL SKILLS:

Cisco PIX Firewall, Palm Pilot 3, Digital Equipment PCs and Laptops, IBM PCs and Laptops, Apple G3 450Mhz, VMX 200Integrated Phone Processing System, Active Directory, DHCP, TCP/IP, DNS, RAS, SMTP, SMS, POP3, WINS, Windows Server 2008 R2, Windows Server 2003, Windows XP, 7, 8, Virtual Private Network, Microsoft Office 2007, Office 2010, Microsoft Outlook, Microsoft Exchange 5.5, Lotus Notes 5.06, WEBSENSE for Cisco PIX v. 3.03, Linux, UNIX, Novel 4.12, Basic, Fortran, Pascal, Assembly, JAVA, C, C++, Visual Basic Quark Xpress 5 and 6, Adobe, Arcserve, Trend, Veritas, Remedy.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Assistant LAN Administrator

Responsibilities:

• Provide Desktop support to executives and end users to resolve computer issues.
• Maintained Active Directory on Windows Server 2012 and 2008 R2.
• Used SCCM to deploy patches and software.
• Used SCCM to monitor application performance.
• Supported Bring Your Own Device (BYOD) for work at home users; IPAD1/ IPAD2, Android devices.
• Used Power Shell and Scripting to migrate user settings.

Confidential, Chicago, IL

Assistant SCCM Admin\ Desktop Support

Responsibilities:

• Provide Desktop support to executives and end users to resolve computer issues.
• Maintained Active Directory on Windows Server 2012 and 2008 R2.
• Used SCCM to deploy patches and software.
• Used SCCM to monitor application performance.
• Used Power Shell and Scripting to migrate user settings.
• Configured application packages.
• Supported Bring Your Own Device (BYOD) for work at home users; IPAD1/ IPAD2, Android devices.
• Developed documentation for end user training.
• Installed and configured Bloomberg and TOAD applications for traders.

Confidential, Chicago, IL

Migration Specialist/ Desktop Support

Responsibilities:

• Maintained Active Directory on Windows Server 2012 and 2008 R2.
• Provide Desktop support to executives and end users to resolve computer issues.
• Used SCCM to deploy patches and software.
• Supported Bring Your Own Device (BYOD) for work at home users; IPAD1/ IPAD2, Android devices. Assisted in upgrading Service Level agreements (SLA) for end users.
• Migrated users from out of warranty Dell Optiplex 745 Windows XP to HP 8300 Windows 7 desktops utilizing Altiris and Ghost imaging.
• Standardized all applications with 64 bit architectures, MS Office 2010, GMI, Oracle, TEO, TOAD.
• Configured user settings on mobile devices; IPAD1/ IPAD2, Android and Microsoft devices.
• Migrated users from Lenovo IBM T41 Windows XP to Lenovo IBM T440 Windows 7 64 bit.
• Developed documentation for end user training.
• Used Power Shell and Scripting to migrate user settings.
• Installed and configured Bloomberg and TOAD applications for traders.

Confidential, Chicago, IL

Desktop/ Helpdesk Analyst

Responsibilities:

• Answer inbound calls to resolve user computer issues.
• Supported work from home users through Bomgar remote access software.
• Assisted in upgrading Service Level agreements (SLA) for end users.
• Installed, modify, and repaired user computers.
• Used anti virus software.
• Migrated users from out of warranty Dell D630 laptops to HP 8470p laptops utilizing Ghost imaging.
• Maintained Inventory.
• Used Remedy for ticketing system.
• Used SCOM / SCCM to manage, update and deploy software on network computers.
• Developed documentation for end user training.

Confidential, Chicago, IL

LAN Administrator/ Desktop Support/ Helpdesk

Responsibilities:

• Migrated 20 computers from Dell Optiplex 330 desktops running Windows XP to Dell Optiplex 380 desktops running Windows 7.
• Upgraded and installed 2 Dell PowerEdge R210 and 2 Dell PowerEdge R210 II servers.
• Upgraded Active Directory from Windows 2003 to Windows 2008 R2 Enterprise.
• Installed and used SCOM / MOM to manage, update and deploy software on network computers.
• Provided Helpdesk support for users with Microsoft Office, Adobe CS 2 - CS 5.
• Provided Helpdesk support for users with Adobe InDesign, and Adobe Premiere.
• Provided support for users with VPN access issues.
• Added/ removed and backed up users to Microsoft Outlook 2007 mailboxes.
• Configured users Blackberry Curve devices.

Confidential, Chicago, IL

LAN Administrator/ Desktop Support

Responsibilities:

• Migrated 300+ computers from Dell Optiplex 330 desktops to Dell Optiplex 720.
• Migrated 100+ computers from Dell Latitude D630 laptops to Dell Latitude E6400 laptops.
• Provided Help desk and Desktop support for end users.
• Migrated user from Outlook 2003 to Outlook 2010.
• Trained users on new functions and Ribbon use in Outlook 2010.
• Used Remote Desktop to manage user computers.
• Assigned user rights in the new Confidential domain.
• Assigned user rights in Citrix.
• Provided Helpdesk and Desktop support for end user after computer migration.

Confidential, Chicago, IL

Migration Specialist/ Helpdesk/ Desktop Support

Responsibilities:

• Migrated 1500+ computer from Peoples Energy Domain to the existing Confidential group domain.
• Created Trust between Peoples Energy servers and Confidential Group servers.
• Assigned user rights in the new Confidential Group domain.
• Assigned user rights in Citrix for the new Confidential Group domain.
• Published applications in Citrix for users.
• Created alias email id for on the Confidential Group domain.
• Provided Server administration to give user rights in Confidential Group exchange 5.5 email servers.
• Provided security administration by remapping home folders for user in the Confidential Group domain.
• Provided Helpdesk and Desktop support for end user after computer migration.

Confidential, Chicago, IL

Helpdesk/ Desktop support/ Migration Specialist

Responsibilities:

• Supported 700+ users and 600+ computers and thin clients.
• Configured faculty laptops with Confidential ’s Memorial WAN/ LAN TPC/IP configurations.
• Supported Altiris application deployment.
• Managed user logon accounts, lockouts.
• Added user and removed user from a Windows 2003 server environment.
• Migrated 400+ HP thin clients from Windows XP to a Standard Operating Environment, allowing all employees to log into network and process work loads.
• Migrated 600+ computers from Windows 2000 to Windows XP Professional service pack 2.
• Migrated Hewlett Packard 450 pc to Hewlett Packard 5700 computers.
• Utilized Altiris cloning software to backup and transfer user settings and documents from their old computer to their new computer.
• Coordinated and scheduled the switching of computers so as not to interrupt user’s workday.

Confidential, Chicago, IL

Desktop Support

Responsibilities:

• Configured Altiris backup server to store 3.5tb (terabyte) of data in RAID Level 1.
• Utilized EMC Xtender for Lotus Notes email archieving deployment.
• Upgrade Lotus Notes from R5 to R6.1 version
• Backed up 600+ Dell computers to Altiris backup server.
• Backed up 300+ Apple Mac Book Pro and Apple Mac Pro to Altiris backup server.