Interruption Manager/network Controller Resume
Objective
Obtain a position as a Systems Administrator.
summary
Over 12 years of combined professional experience as an Information Systems Technologist and Systems Administrator with the United States Navy and as a Department of Defense IT contractor . Proven expert as a Systems Administrator within various platforms. Demonstrated professional in administration and troubleshooting of video-teleconferencing equipment. Strong Active Directory administration skills. Experienced in the application of Information Security applications. Adept at operating systems hardening practices and procedures to achieve workstation and network security. Impeccable administrative and customer service skills. Proven project management skills. Excellent written and presentation skills. Active TOP SECRET (SCI Eligible) Security Clearance.
CERTIFICATIONS: COMPTIA A+, Network +, Security+ 2010; Microsoft Certified Professional XP 2008 (MCP); Microsoft Certified Systems Administrator 2003: Security (MCSA)
HIGHLIGHTS
Public Key Infrastructure Cryptography Access control list Disaster Mitigation
Risk Management Incident response Business Continuity Information Assurance
Point-to-Point technology Remedy Application C4I Diagnosis C4I Maintenance
LAN/WAN/MAN administration SANS Administration VoIP/Tandberg CISCO Routers
Telecommunications Equipment Cryptographic Devices Communications Security Gear
Radio communications gear Video Teleconferencing equipment TACLANES
Windows NT/2000/XP/2003/2008/7 Linux/Unix VMware
MS Exchange Server 2003/2008r2 Windows Terminal Server MS Proxy Server
Seagate Backup Exec MS SharePoint MS Office Suite
Visio Adobe Acrobat McAfee/ Norton
PROFESSIONAL Experience
- Authorized Service Interruption Manager/Network Controller
Confidential,- Kabul, Afghanistan
-Provided a single point of coordination for communications connectivity, outage response,
HAZCONs or events affecting systems and networks, and processed requests for Authorized
Service Interruptions (ASIs) throughout the entire Greater Kabul Metropolitan Area including 5
major bases, and 12 forward-operating bases during real-time operations in Afghanistan, servicing over 12,000+ users.
- Assists 5 major technical control facilities in outage restorals. Directs operational adjustments to technical control, telecommunication transmission equipment, and Network and Systems Operations to maximize optimal circuit up time.
- Provided technical support to over 20 Windows 2003/2008r2 servers, 500 active directory users, and 1200 computers in a highly demanding work scenario.
- Provided technical and operational support to manage and maintain situational awareness of the Army strategic communications infrastructure within the Greater Kabul Metropolitan Area.
- Theater Network Operations Center Watch Officer
Confidential,Bahrain, Kingdom of Bahrain
- Monitored, corrected, and modified access control lists by manipulating CISCO 4500 routers as needed to improve IT systems and networks for over 55 medium to large networks.
- Implemented operating systems hardening best-practices and procedures through security applications to achieve workstation and network security via desktop and server hotfixes, service patches, configuration baselines, and group policies.
- Assisted in securing networks and ensured government standards of command and control information security protection measures were maintained.
- Meticulously managed and maintained over $2 million worth of Department of Defense IT equipment.
- Managed TNOSC assets through applying life cycle management best practices.
- Senior Information Management Officer
Confidential,Afghanistan
- Managed, administered, and configured 9 Windows 2003 servers for 760 user accounts spread across Afghanistan.
- Administered and managed SharePoint portal for the Joint Improvised Explosive Device Defeat Organization (JIEDDO) Counter-IED (CIED) division supporting the entire Afghanistan area of responsibility.
- Exemplary resourcefulness in delivering and providing network support to five organizations, 9 servers, 650 workstations, 760 user accounts at 27 Forward Operating Bases across Afghanistan.
- Personally corrected over 1,200 technical deficiencies through trouble call responses.
- Assured essential information sharing between numerous Joint, Interagency, and Coalition Force units and commands in and out of Afghanistan.
- Supported CIDNE managers/operators and CIED personnel in continuous data sharing initiatives.
2006-2009 Systems Administrator
Confidential,California
- As the Navy-Marine Corps Help Desk Supervisor, supervised and mentored civilian and military personnel to conduct effective NMCI Help Desk troubleshooting procedures.
- Maintained, and managed data storage, e-mail, security and web services through real-time monitoring, fault recognition, isolation and resolution.
- As NMCI Help Desk Analyst, responded to over 450 trouble calls, directly supporting over 5,000 Navy-Marine Corps Intranet Users in conjoining Navy and Marine Corps installations throughout the United States.
- NMCI Field Technologist processed, tracked and resolved over 2,000 trouble tickets to over 12,500 users in a highly dynamic and demanding organization. Utilized Remedy Ticket Tracking System to document and resolve cases.
- Staff Systems Administrator
Confidential,Japan
- Completed the migration of Windows NT server to Windows 2000 server environment for 3 medium to large size organizations.
- Administered exchange email, file/print, DHCP, application, antivirus and patch management on servers for various security enclaves for 4 medium to large size organizations consisting of over 6,000 users.
- Assisted in the migration of over 2500 workstations from Windows NT to Windows 2000.
- Assisted in troubleshooting 4 network servers, 200 user profiles, cannibalized and rebuilt over 50 computers.
- Implemented Public Key Infrastructure (PKI) in a large size organization, contributing to a more secure environment.
- Primary WebMaster for 4 medium to large size organizations, facilitating optimum information dissemination throughout the Pacific Fleet area of responsibility.
2001-2003 Techinical Control Facility (TCF) SHIFT SUPERVISOR
Confidential,Bahrain
- Responsible for proper performance of quality control checks, isolating disruptions, and coordinating restoral of over 600 Department of Defense communications circuits traversing ultra-high frequency, super high frequency, extremely high frequency, and fiber optic mediums.
- Assisted in over 150 communications upgrades and installs.
- Configured circuits, networks, and systems based on DISA standards, and the results of quality assurance testings.
Education:
B.S
A.S