Summary

IT Technician with over 10 years of success in building strong customer relationships and high levels of customer satisfaction through effective systems implementations and support. Strong technical knowledge that spans from understanding communications systems from the component to the system wide level. Able to combine excellent planning, analytical and diagnostic skills with interpersonal and communications skills. Good relationships working with customer and others, team player, always willing to get the job done on time, good documentation skill: Word & Excel Expertise, Visio.

• Communications Networks
• TCP/IP, WAN/LAN
• Diagnostics / Troubleshooting
• Voice / Data Communications
• Microsoft XP / Visio
• Installations / Maintenances
• T1/T3, Frame Relay & ATM
• Re - locations
• Inventory / Logistic

Work History

Confidential

Cisco Network Engineer

Bloomfield. NJ

Confidential Focus. Contracted as consultant, performed site survey system implementation, installation, and network utilization.

• Configured Cisco Route for WAN services on installation, upgrades, and site moves.
• Wrote documentation for multiple in house Network equipment configurations.
• Implemented procedure for new customer’s Computers & Networking trainings.
• Trace and test in-house wiring problems, and fix users connections problems.
• Troubleshoot legacy equipment like TDM Multiplexer, and DSU/CSU’s.
• Performed Cisco Routers, Switches, IP Phones replacement, and installation. Manage successful disaster recovery. Working around the clock reconfigured and reprogrammed Timeplex TDM Multiplexer backbone network and SNMS platform, using existing equipments de-installed and re-installed in different locations saving more than $500k in new equipments. Re-routed network traffic and created more than 1000 new connections for branches and ATM’s machines.
• Programmed and analyzed network clocking, routing, bandwidth usage and system parameter for all Timeplex, as well as for other vendor’s WAN/LAN equipments. Troubleshoots circuits, DSU/CSU’s, Routers, Switches and TDM problems. Performed installations, parts replacement, logistic, disaster recovery test. Maintaining high degree of customer satisfaction.
• Worked with secure voice, video, and telephone networking in order to deliver conversion from OPTS - PBX, To VoIP Internet Protocol Using: SIP, MGCP, H.323, ITP, IPT, QOS, RTP,VOICE CODECS and T1/T3. Executed implementations of Cisco Call Manager Express and Unity Express. Trained guided and offered assistance to a team of front-line support staff on new features and products and prepared technical documents.

  Explain the advantages of selecting IP telephony include providing for accommodation of long-range developments in networking and telephony services and products, potentially lowering certain personnel and infrastructure costs over time .Tested and troubleshot

• Collaborated with System Engineer to accomplish overall goals and shares ideas for improvement in the company’s operation also solutions to bring business to the company.
• Identified and resolved Voice and Data network application problems. Worked in installations for Cisco and Nortel equipments. Performed IOS upgrades, Rack & Stack and Cross Connections (Patch Cables).
• Highly experienced and knowledgeable with Cisco & Nortel Routers and Switches. Visual Network ATM & DSU/CSU, Adtran DSU/CSU, ADC Kentrox ATM & DSU/CSU, Larse DSU/CSU and Paradyne DSU/CSU.
• Cisco 6500, 5000, 4000, 3750, 3560 and Catalyst 2900 switches Configuration & Installlation Cisco 3700, 2800 series Routers .
• Extensive hands-on experience with LAN/WAN, L2/L3 Switching Routing Protocol (BGP, OSPF, EIGRP, IGRP, RIP, IS-IS,), Routed Protocol (TCP/IP, IPX/SPX).
• Provide intranet VPN solution using Cisco 2600, 2800 Routers .
• Upgrade Cisco Routers, Switches and Firewall (ASA) IOS using TFTP

Confidential

New York, NY

Network Administrator

• Working forSystems and Network Engineer for an Confidential. Responsible formaintenance and installation of Cisco Routers / Switches: 2800, 3700.1700.2900 .Programmed and analyzed network clocking, routing, bandwidth usage and system parameter for all Timeplex, as well as for other vendor’s WAN/LAN equipments.
• Troubleshoots circuits, DSU/CSU’s, Routers, Switches and TDM problems Analog.Responsible for maintenance of web site and traffic reporting, Internet connectivity, user management, updates of common software, network-based backups, network and system security and customer support

Confidential

Jersey City. NJ

Oracle Database Administrator

• Oracle RDBMS Versions: 9I, 8I, 8, 7I
• Languages: SQL, PL/SQL, Linux/Ubuntu/Shell
• Unix SUN Solaris 8 on Sun E 10000, AIX
• MSSQL Server Versions: 6.5, 7, 2000
• Responsible for configuring and implementing large Production Oracle Databases on Unix/Sun, and NT/System.
• Responsible for Logical and Physical design for large production databases.
• Implementation of Procedure Functions Triggers and custom Views for a production databases.
• Responsible for creation and implementation of backup recovery policies such as cold/hot backup procedures, etc.
• Designed and developed failover systems by using Oracle standby Database.
• Responsible for large production databases capacity planning and performance tuning
• Responsible for large production databases security.
• Responsible for creating databases along with applications installation.
• Responsible for installation and maintenance of local databases for developers.
• Responsible for investigating problems, obtaining patches, and testing their functionality.
• Actively participating in conferences and assisting in decision-making

Confidential

New York, NY

Oracle Database Administrator

• Responsible 24/7 for production Oracle Database system
• Configured and installed Oracle Enterprise/Edition software
• In charge of administering, maintaining, and troubleshooting many instances of Oracle Databases on Solaris and NT platforms.
• Responsible for Databases capacity planning
• Performed tuning, monitoring, and migration on large databases
• In charge for infrastructure design and development of the whole project cycle including implementation of oracle FAIL/SAFE robust backup and recovery using Microsoft Cluster Fail/over.

Confidential

New York, NY

Oracle Database Administrator

• Provided 24x7 support for Production Oracle Database Problem management System
• Responsible for Oracle Database design and implementation
• Responsible for database capacity planning, performance tuning, etc
• Responsible for Software and database updates, Oracle migration utilities
• Performed logical backup using Oracle export/import utility
• Responsible for Oracle Database and Application tuning and performance monitoring.