Technical Qualifications:

Sr. Network Specialist with experience in large corporate Data Centers.

• System Communications: LAN, WAN, MAN, VoIP, SAN/NAS & VSAT Technologies, DWDM, OC3, OC12, OC 48, DS-3, T1 networking, FDDI, Frame Relay, ATM, ISDN, Token Ring, Ethernet, SNA, Net view, AS-400, System 36/38.
• Framing and protocols that include D4/ESF, IBM NETBIOS, SDLC, DS-3, TCP/IP, Novell IPX, and X.25.
• Operating Systems: Windows, XP Pro and Windows 7 Workstations and Servers, Windows 2007 Prof. and UNIX, NCP, VTAM, MVS, VM/CMS.
• Test Equipment: Data scope, Network General Sniffer, Fluke 672 LANMETER, Fiber-Optic meters, and assorted BER test equipment from Low Speeds to DS-3, Oscilloscopes and Voltmeter.
• Media: Fiber Optics, Satellite, Twisted Pair, and Coaxial Cable, Video Conferencing H.320 and H.323, Cable Plant Infrastructure.
• Communication Hardware: Cisco Routers and Cisco Switches 4003, 4500, 5509, 6509, Plus 6509 Layer2&3, 7513, 8540, Terminal Servers Cisco 36XX, 3810, 3550, 3560, 2900, 5000 Synoptic and Cisco’s Token Ring and Ethernet 10,100, 1000 and 10,000 gig uplinks Cisco Switches, Cisco’s PIX firewalls 515, 525 series, also Cisco Voice Gateways, Cisco Call Manager and Cisco Unity Express, Cisco 2000 and 5000 Series Nexus switches, Cisco 4400 Wireless LAN Controller and WAP’s , Deployment of Cisco NAC agent throughout Metro.
• Recent Training: Supporting Microsoft System Management Server (SMS), Windows 2007 and Microsoft Pro, Core Technologies. Cisco CCNA Certification.

Professional Experience: 

Confidential August 2012-Present 
VOIP Engineer 
Manages and coordinates all major Data/Telephony projects requiring the planning, design, installation and deployment of voice communication systems, VoIP, data networks and infrastructure modifications for all Confidential departments. Interviews Department IT Coordinators to identify and integrate their diverse needs and provides consultant input in planning for their site requirements. Develops project plans to drive all project activities including, LAN/WAN, IT Security, Enterprise Services, Desktop Support, all Confidential Departments and various vendors. Participates in the analysis of RFPs (Request for Proposals) and ensures the selection of the best, qualified vendors. Designs and delivers user training sessions by providing instructions on the administration of communication products. Supports technical services for telecommunication systems (Avaya PBXs, Intuity Voice Mail Systems, Northern Telecom Key-Systems, Cisco Call Manager, VoIP and Unity Voice Mail) through consultation with users and suppliers. Monitors telecom system performance, performs traffic studies for Avaya PBXs and Northern Telecom Key systems as needed, and provides assistance in maintaining .Inventory Control for Data/PBXs and Key systems.

Confidential, 2007 - 2011
Sr. Network Support Specialist: 
Implementation/Support /Documentation of the Cisco Call Manager and Cisco Unity Express; this includes the configuration and implementation. Sr. Administer of the Blackberry Enterprise Server this includes the support and deployment of all cell phones. Support for the Crimes application for Metro’s PD department. Conduct quarterly Wireless Surveys at the Bus Facilities and Park and Rides, so the buses can download their daily route schedules. This also includes installation & support for all the WAP (Cisco 1550, 1400, 1300, 3200’s and 3500’s) at all of Metro’s Park and Rides and Bus Operating Facilities.

My other daily reasonability is supporting 14 Park and Ride and 9 Bus Operating Facilities. This included utilizing the BMC trouble ticket reporting system. I am the first responder, whether it is a PC issue, connectivity issues etc. This also included Cisco phones, any add, moves and changes, and deploying phones and configuring them in Cisco Call Manager and Cisco Unity. I also do the configuring of the ports on the Cisco 6509 switch, working with Cisco TAC on any routers, switches, voice gateway issues at Metro. I am also responsible for after-hours support and maintenance weekend every month, with that, the updating of Cisco servers and updating security patches on the servers, and supporting Cisco NAC throughout Metro. This included Cisco Wireless WAP’s with IB/OOB utilizing Cisco 3355 NAC Appliance.

Confidential– Houston, TX 2001 – 2005
Confidential– Southwest Region
Confidential, Inc 
Network Support Specialist

• Provided data communications consulting services.
• Implemented and provided support for their WAN, MAN, and LAN Networks.
• Responsible for support, troubleshooting, maintenance, customization and access control of LAN, WAN and MAN network support for JPMC.
• Provide top tier 3 networking support, desktop hardware and software technical support for over 5, 0000 users.

EDUCATION SERVICE CENTER 
Sr. System Engineer

• Responsible for the installation of the WAN’s (ATM Networks), LAN’s, Internet/Intranet access, and Video Conferencing and Desktop applications for the 32 regional school districts in Texas. Providing LAN/WAN Internet access to the school districts in Region VI, This included Fiber/Copper and Network equipment to Region VI Head Office in Huntsville, They would pay a services for this, It also included 24/7 support Hardware/Software to the desktop for their schools districts.

Confidential– Huntsville, TX 1996-2000
Police Research Center

• Project Technical Director responsible for data communications for their CRIMES project.