Senior Technician Resume

Objective:

To manage and resolve customer service issues;
to identify the needs and resolve the problems in
a timely fashion.

History

Confidential

Senior Technician/Service Manager
Performed Testing and power-up verification on
Siemens Hypath telephones systems. Performed
hardware assembly, floor layout in accordance
to job documentation. Installed ship-lose epuip-
ment per specification. Resolve all troubles
encountered customer provided equipment.

Confidential,

As a network technician, my key responsibilities
included the planning, installation and assembly
of frames, bays, cabinets, etc., ironwork; all types of cabling; bulk and complex wiring. Also performs job “In Charge or STL” functions as assigned.

My technical responsibilities include test planning; power up and tests; all operations including translations; systems retrofits; all CAP applications; pre in-service functions; V.O. support: vendor equipment installation; system assessments; and remote technical support.

My key customers are Ameritech, GTE, Prism, Verizon and Corecom Communication.

Confidential, As a Field Engineer, my job responsibilities
included installation, servicing systems (large
and small), interfacing with Telco, and
managing specific territories.

My primary goals were to provide customer
service and satisfaction, along with my technical skills, and to overcome all obstacles experienced by the customer.

Confidential, Franchisee for Southland Corporation. My
obligations in a 24-hour operation were to insure
an effective and continuous operation on a daily basis. Recruiting, hiring, training, motivating, and terminating employees were ongoing duties. Budgeting and forecasting were also very intricate business functions. Cash Reports, Vendor Logs, and miscellaneous paperwork were also completed daily. All of the above functions were designed and developed to create a successful Franchisee partnership.

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