PROFESSIONAL HISTORY:

Confidential, Issaquah, WA

Systems Analyst

Responsibilities:

• JDA application installation and administration
• Environment planning, delivery and support (SDLC)
• Application system administration (Linux)
• Application database administration (Oracle)
• Virtualization
• Hotfix & code deployment
• Data management
• AD/LDAP support
• Citrix integration
• Integration with existing business systems and tools
• Operational support/change management
• SOX, InfoSec and corporate compliance

Keywords: Redhat Linux, Oracle 12c, JDA WMS/WLMS EMS, JGroups toolkit, MOCA, VMWARE, PUTTY, ALM, TOAD, Filezilla, Lextedit, UDeploy, MobaXterm, SQL

Confidential, Boulder, CO

Application Support Analyst

Responsibilities:

• Provided support for an application suite of data transforms for a variety of platforms (Windows, AIX, Linux, HP/UX, Solaris, z/OS)
• Support customer requests and investigate issues directly by email and phone or through a related 3rd party.
• Processed requests for trial software, license keys, new installs, upgrades, font mapping (maps and metric files), application usage, licensing and interface questions (CMOD, ODWEK, Java api)
• Performed root cause analysis of problems and issues using local test area and test tools, the transform version and OS type, AFP data files, AFP resource files, transform configuration files (e.g. options file, image map file), dump files, and output files, screenshots and/or a detailed description of the problem, Troubleshooting/customer conference calls, Transform related configuration files (CMOD - e.g. afp2pdf.ini), Transform related parameter files (arswww.ini) or the parameter values (CMOD) and Trace files related to the invocation of the transform (CMOD/ODWEK)

Keywords: AFP transforms, fonts, CMOD, ODWEK, AVE, Compart Viewer, Safenet, EMS, SVN, Jenkins, System backups (TSM, Acronis), Systems administration (Linux, Solaris, AIX, HP/UX, z/OS, W2K3), C/C++, Java, FTP, SSH, Agile, SDLC, SCCS, Siebel

Confidential, Boulder, CO

Advisory IT Specialist

Responsibilities:

• Performed multiple assigned technical tasks including monitoring, analysis, policy tuning and systems administration
• Monitoring and Threat Analysis - evaluated events from UC (Unified console) according to source, destination, rule, signature and type of alert (probe/scan, malware, trend analysis) and the log data to determine its status.
• Policy tuning - initiated policy changes (enable/disable signatures, create filters) either by customer request or by Confidential SOC recommendation based on information obtained from UC queries, SiteProtector and XPS logs.
• Systems Administration - managed the devices from Linux (CLI or scripts), LMI and/or SiteProtector.

Network Analyst

Confidential

Responsibilities:

• Monitored Confidential network traffic both CONUS and OCONUS
• Created and tracked cases
• Provided remote administration of routers and switches
• Work with 3rd-party vendors to ensure server integrity not impacted by network-related issues
• Notified Help Desk and dependent organizations of any network outages and served as focal point for resolution efforts in accordance with any SLAs.

Keywords: Remedy, SiteProtector, Unified Console, Cisco Security Manager, Proventia IDS/IPS, HIDS, NIDS, Linux, Nagios, Shell scripting, SSH, Excel, XML, LMI, CLI, Netcool, Cisco routers & switches, CatOS, Cisco IOS, Ciscoworks, Remedy

Confidential, Dayton, Ohio

IT Specialist

Responsibilities:

• IT Specialist responsible for the installation, configuration, and support of operating systems, servers, databases, and application software, as well as network hardware and printers.
• Managed and monitored user accounts, Internet access, file sharing, and IP addressing. Implement network security measures.
• Performed hardware and software upgrades, ensuring functional continuity and backward compatibility.
• Ensured timely and redundant system backups.
• Maintained vigilant monitoring of system performance, data integrity, and component interoperability.
• Identified and addressed technical issues and user problems.
• Created scripts to automate day-to-day tasks and to provide remote administration capability

Keywords: W2K, W2K3, XP, Exchange 5.5, IIS, Blackberry, McAfee Firewall Enterprise (SideWinder), SQL Server 2000, SiteProtector, Windows scripting (WSL, ADSI, WMI, VB), What’s Up Gold, WSUS, Cisco 2900/3000/4000, Dell PowerEdge servers, Dell desktops, NetBackup, CLI, DameWare

Confidential, Mason, Ohio

Application Support Analyst

Responsibilities:

• Led the product support efforts for the company’s flagship Web based software application MASS.
• Coordinated requests, established policies and procedures, selected support tools, and utilized a range of internal systems for technical issue resolution.
• Built the application installers for the database, application, and documentation components.
• Created the product CDs, tested point releases, assessed patches, and developed application workarounds.

Keywords: Unix, Apache, Solaris 9.2, WebLogic Server 8.1, Oracle 9i, Orbix E2A 5.1, SQL, PL/SQL, Java, XML, Gear Pro DVD 6.0, InstallAnywhere, W2K, SDLC

Confidential, Cincinnati, Ohio

Sr. Systems Analyst

Responsibilities:

• Administered and supported Sun Solaris systems including troubleshooting the operating systems, software/hardware issues, performance tuning and capacity planning.
• Responded to system alerts and pages from the data center operations group and client assistance.
• Investigated and monitored system issues using tools such as BMC Patrol, Tuxedo/WebLogic CLI, monitoring scripts/daemons setup in crontab and/or used adhoc.
• Developed and customized PERL and Korn shell scripts for system monitoring and automation.
• Planned and installed new code releases and fixes (packages or patches) for Confidential ' proprietary CRM and billing system called ATLYS.
• Detected, analyzed, reported, resolved ATLYS application, UNIX (Sun Solaris), Oracle problems and provided corrective action.
• Deployed ATLYS application in the production, UAT, pre-production and training
• Provided on-going ATLYS application support on BEA Tuxedo, BEA WebLogic, CORBA, Confidential WebSphere and J2EE platforms
• Setup and modified Tuxedo/WebLogic servers, including Tuxedo/WebLogic Keywords variables, configuration files, security settings, and /WS clients.
• Configured Tuxedo/WebLogic for Multiple-Machine and Multiple Domains. Use command line Tuxedo/WebLogic administration tools.
• Installed, maintained and monitored ATLYS application, two web-based applications, and SUN Solaris systems including servers, GUIs, scripts and daemon processes.
• Queried Oracle database schemas (2) using SQL/SQL Plus to retrieve reference, customer and usage data.
• Interacted with Client, Third-party vendors, and internal organizations such as developers, DBA staff, testers, production support teams, operations, client assistance and other SA team members during outage situations.
• Maintained Service Level Agreements (SLA) and provided 24/7 on-call support for production Keywords that includes pager call-outs.
• Trained analyst staff.
• Investigated and provided root cause analysis in resolving application issues.
• Coordinated and participated in Disaster Recovery projects and Hardware lease expiration activities.
• Performed in a Project Management, Change Management and Problem Management roles in support of the production environments.

Keywords: Sun Enterprise 10000, Solaris 8, Oracle 8.0, Unix, Tuxedo 6.5, WebLogic Enterprise 5.1, WebSphere, BMC Patrol, Perl, Shell scripting, SQL, ActiView, LightBridge, Atlys/P2K, C++, Java, SDLC