OBJECTIVE:

I am interested in working within an industry leading, progressive and diverse organization that utilizes my skills and provides room for advancement.

SUMMARY:

Experienced in Network Monitoring, Network Engineer/Analyst or Telecommunications Technician positions. Proficient working with detail oriented projects. I have proficient ability to multitask between written, database and phone systems. I am well adept in troubleshooting, creative design and project resolution skills. I am always enthusiastic towards achieving goals. I work well with others of various backgrounds and diverse cultures. I am comfortable working in a 24x7 office environment.

SKILLS:

CCTV, HAR - Highway Advisory Radio, Integrator 2.0, Pelcor Camera Control keyboard, Dispatching, MS Office - Project, Word, Excel, Outlook, Access, Visio, Remedy, Greta, POCITS, Net Smart 500 / 1500, 1301 NMX Alcatel, CA Spectrum, Solarwind, Maximo, CPM (Capacity and Performance Management), LMS, Six Sigma, Real Time Alarm Viewer, BTI 7000, Net Analyst, ACMS / Web Management, Copywriter, Publishing, Adobe CS, Photography, Design, AD Sense, SONY Vegas Suites, Final Cut Pro, Cubase/Nuendo, Pro-Tools,Video Production, Analytics, Hub Pages, Social Media Management, Report Writing, Help Desk, Problem Resolution

EMPLOYMENT HISTORY:

Network Telecommunications Technician

Confidential, Richmond, VA

Responsibilities:

• Maintains operation of local area, worldwide and virtual private networks (VPN).
• Evaluates performance and troubleshoots installation and/or configuration of hardware and software elements of data, voice and video communication networks for Confidential, Microwave, nuclear, gas, electric and radio transmissions.
• Daily performs monitoring in all areas of network and computer hardware/software interconnections and interfacing, such as switches routers, multiplexers, firewalls, hubs, bridges and gateways.
• Testing and monitoring of DS0, T1, OC3 - 48, SONET - Confidential circuits using equipment and software such as NetAnalyst, 1301 - Alcatel, Net Smart - Fujitsu, CA Spectrum - TCP/IP monitoring, NetDog, Ethernet, 3G, MPLS, PPP and other various connections.

Customer Service Representative / Enrollment Specialist

Confidential, Chester, VA

Responsibilities:

• Performed customer service duties and fact-finding contacts with clients.
• Utilized scripts, standard operating procedures, and training materials in response to questions dealing with basic health care information.
• Provided knowledgeable responses to inquiries via in a courteous and professional manner.
• Processed applicant enrollments for Confidential through the Affordable Care Act.
• Adhered to Privacy Act and Health Insurance Portability & Accountability Act (HIPAA).

Traffic Control Room Computer Operator

Confidential, Chester, VA

Responsibilities:

• A reporting and dispatching agent for the VA Department of Transportation Traffic Control operations office using a computer terminal, CCTV (closed circuit TV) and HAR (highway advisory radio).
• Analyzes traffic conditions on interstate, primary and secondary roadways to control traffic congestion, update public advisory media.
• Dispatched Safety Service Patrol agents to highway emergencies.
• Worked as a liaison with VA State Police, Local and Municipal Police to request dispatches and update of road conditions.
• Prepared reports to civic and contracted agencies. Set up work zones of contractors for roadways, bridges and ferries in tracking system and monitored, updated and completed scheduling of daily activities.

Social Media Design Specialist

Confidential, Richmond, VA

Responsibilities:

• I worked independently as Web manager and content creator for social media websites by contract.
• I created content such as video, photography, sound design and integrated content onto custom webpages.
• I performed copywriting and distribution aspects of media management and administration for several small businesses.

Communications Technician

Confidential, Richmond, VA

Responsibilities:

• Interfaced with customers, network management teams and NOC via incoming and outgoing phone calls, trouble ticket and instant messaging systems. Front line contact for internal and external business customers with technical problems.
• Fact finding, analysis and testing of customers Confidential, digital and / or analog circuit troubles on cloud based, TCP/ IP and LAN/WAN networks. Performed protocol and switch connection verifications of EIGRP, OSPF, SIP, RIP and assignments of PVCs, DHCP, VPNs as well as configuration and provision of circuits.
• Reinforced integrity of SLA, QoS and capacity of network layers. Verified and monitored redundant connectivity, load balancing and firewalls. Performed network patch assignment assembling and removal synchronization with NOC. Analyzed disaster recovery and redundant circuit performance and performed capacity testing. Maintained central office engineering, provisioning records and access information of DACS, Alcatel and Multi-link network switching. Remote testing with network administrators to ensure network connectivity and performance of the network infrastructure.
• Assisted customer with router protocols and configurations for Cisco, ADTRAN, Juniper and other router types. Tested and did troubleshooting with MPLS, Frame Relay, SONET, IPFR, ATM and VoIP networks using Alcatel, DSO, DACS, T1, T3, OC3 and Multi-link test equipment.
• Dispatched local telecom companies, co-op remote testing to isolate and repair network trouble conditions. Performed telephone, email and chat follow-ups with customers to verify resolution.

Customer Sales and Service Specialist

Confidential, Richmond, VA

Responsibilities:

• Handled business customer accounts by phone and internal order/adjustment systems.
• Determined customers telecommunications service needs and provisioned customer accounts into the network.
• Interfaced with service order administrators and network engineers to test and turn up service Confidential customers NI (network interface) Confidential POI (point of interface) demarcation point. Handled large business account customers provisioning orders and line management.
• Administered service modifications and adjustments to billing.
• Prepared reports and design drawings as a part of project management duties.