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Network Systems Administration Resume

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KeY QUALIFICATIONS

  • Technical Support: A+ and Security+ certified.3+ years experience in phone and remote technical support & repair environments,with expertise in ticket creation and updating, computer maintenance, including wireless, installation/building, diagnosing, repairing, and upgrading PC, laptop, printer & network hardware and software. Cisco educated, along with hands on experience. Knowledge of data center operations.
  • Progressive understanding of hardware components, system architecture, CPU, motherboards, RAM, and hard drives. Excellent people interactive, communicative, troubleshooting, writing, research & development skillset.

COMPUTER AND RELATED SKILLS
OPERATING SYSTEMS: Extensive knowledge of installation, diagnosis's and repairs of MS NT/2K/XP, VISTA, Win7, and Mac OS X, Linux: RedHat.

SOFTWARE APPLICATIONS, PRODUCTION: MS word '95 - '07, Power Point, Excel, Outlook, Microsoft Office SharePoint Designer, MS Server '03 - '08R2, MS Exchange server, VMware Server, Access, MS office, Internet Explorer, Mozilla FireFox.

SOFTWARE APPLICATIONS TECHNICAL: Collegro ticket entry and tracking system. NortonGhost, Acronis True Image, Clonezilla, DriveImage XML. Autotask IT Business Management Software Solution, LogMeIn (remote access).

TECHNICAL SKILL SET: Staging, troubleshooting, repair of systems and all associated peripherals. Disassembling desktops, laptops, & servers: HTML, XHTML & CSS proficient: Expert level malware/virus detection, removal and repair.

EXPERIENCE

11/2008 - 6/2010 Confidential, IT Technician/ Network Admin
Malware/Virus Solution Expert
Covington, GA

09/2008 - Present Confidential
IT Technician
Lithonia, GA

09/2006 -10/2009 Confidential
Remote Technical Support Rep
Atlanta, GA

08/2004 - 07/2006 Confidential

03/2004 - 07/2004 Confidential
Digital Services Manager
Tucker, GA

EDUCATION

Network Systems Administration

Comptia A+ * Security+ Certifications

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