Systems Administrator Resume

A systems administrator offering over seven years of key experience in hardware and software implementation, administration, optimization and troubleshooting. Developed reputation of reliability, consistency, commitment to customer service, dedicated teamwork and the demonstrated ability to adapt and quickly learn new technologies. Consistently exceeded performance standards. Proven technical and structured problem solving skills with a reputation for constantly delivering effective solutions to maintain high availability and enhance business productivity.

PROFESSIONAL HIGHLIGHTS

Systems Administrator
Confidential, (May 2005 - August 2012)

Managed a mixed-mode Windows Server 2008 Active Directory environment for agency\'s Windows Vista and Windows 7 based client workstations. Performed vulnerability, malware, and spyware scanning; researched and mitigated vulnerabilities, security issues and installed operating system patches and hot fixes as needed. Performed hardware and software support on agency wide Windows client workstations and Windows servers, including installation, configuration, deployment, troubleshooting, and training. Maintained inventory on agency wide computer equipment and installed software; maintained documentation and knowledgebase data in SharePoint configuration management database. Assisted the lead site engineer to install various rack mounted hardware, servers, KVM's and cabling as needed.

Dedicated over 200 hours in lab testing and implementation of VMware vCenter 4.0 and ESX 4.0, resulting in a reduced timeframe for the primary site engineering group to implement production environment upgrades of VMware vCenter and ESX\'s 3.5 to 4.0.
Executed project upgrade of agency wide desktop infrastructure from Windows XP to Windows Vista Enterprise, completed four weeks ahead of schedule.
Performed daily system monitoring, verifying integrity and availability of server resources to 99.5% uptime availability.

Systems Operator
Confidential, (October 2003 - May 2005)

Performed the operation and monitoring of company proprietary enterprise messaging systems infrastructure. Utilized Action Request Remedy System for opening, tracking and resolution of customer support requests. Administered a Windows NT 4.0 RAS Server providing dial-in services support to company's customers. Diagnosed message routing and delivery issues. Notified service and agency central help desks of those customers who were unable to receive message delivery. Trained employees on network operations including log-in procedures, permissions, monitoring software, and problem-resolution procedures.

Implemented a systems monitoring checklist that increased efficiency by 50%.
Developed reputation among peers and management of providing excellent customer service.

ADDITIONAL EXPERIENCE

Desktop Support Technician
Confidential, (April 2002 - October 2002)

Telecommunications Technician | Electronics Technician
Confidential, (June 1994 - April 2002)

EDUCATION, TRAINING & CREDENTIALS

Business Administration, Associate of Arts (August 2011 - Present)
28 credit hours complete. Emphasis in General Business; expected completion

Industry Certifications

CompTIA A+ Certification
CompTIA Network+ Certification

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