Profile

• Diverse background with strong track record of completing projects on schedule and, as a result, staying well within budget guidelines.
• 12+ years functioning as a technical employee - worked as a senior software tester, systems analyst, programmer, and product support analyst.
• Demonstrated ability in adapting to new software environments while working both as a team member and independently.

Experience

Senior Testing Engineer, 09/2004 - 08/2009
Confidential, Richardson, TX

• Created, executed, and coordinated test cases using Mercury TestDirector and prepared test calendars.
• Tested interfaces, table changes, and new system functionality for the CARE conversion project, which handles over 80 million subscribers on the Amdocs TLG system.
• Worked with production support and development to create system requirements and test plans necessary to verify the new billing system from AT & T Wireless.
• Tested CSM Onlines, Enabler processing, Accounts Receivable, lockbox processing, Telegence billing, MPS /Usage, API\'s, end-of-day activities using Maestro Scheduler, and retail applications such OPUS, Compass, and Telepos.
• Validated various methods of payment for the Telegence billing system, which involved testing of credit card, check, coupon/gift certificate, and online payments.
• Opened error reports that included business impact using Lotus Notes, tracking test progress, and provided regular testing statuses to the appropriate stakeholders.
• Performed manual and automated testing for the billing application (Amdocs) using UNIX, TOAD, LoadRunner and WinRunner.
• Oversaw and troubleshooted issues at the Call Center regarding customer activations, migrations, and credit evaluations.
• Participated in conference calls, conducted user training and lead software testing project.

Implementation Manager , 01/2004 - 09/2004
Confidential, Richardson, TX

• Provided production support of the Billing/Accounts Receivable/Tax applications within the Telegence Long Distance Billing System.
• Documented defects using Lotus Notes.
• Verified LD Telegence (Amdocs) software using various tools including Oracle, Unix, Cobol, C, PL/SQL, CSM Onlines, Vista, Test Director and shell scripting.
• Resolved billing issues with CSM, MPS, and Bill Formatter teams.
• Conducted in-depth investigations of production issues related to the processing of invoicing and financial reporting.

Content Manager/Developer, 01/2003 - 01/2004
Confidential, Lewisville, TX

• Collected and researched information to help build content for PDF-formatted technical e-books and company Web site.
• Developed Web-based applications using HTML, MS Access, and Visual Basic.
• Consulted with business operations and quality assurance teams to identify business requirements and translated information into coding specifications.
• Product support, business analysis, and other documentation duties as required.

Programmer/Analyst, 07/2002 - 01/2003
Confidential, Addison, TX

• Designed program specifications and performed data mapping to implement Verizon's collections/accounts receivable system.
• Worked with clients and end-users to determine how to best implement enhancements to Verizon's current customer accounting systems via conference calls and meetings.
• Analyzed, designed, and tested software modules to support the conversion of legacy billing systems to AMDOCS using Oracle, PL/SQL, COBOL, VMS, and Unix.
• Developed and translated conversion programs from PeopleSoft to new Verizon billing system, using PL/SQL in UNIX environment.

Systems Analyst, 05/2001 - 07/2002
Confidential, Richardson, TX

• Analysis, troubleshooting, and resolution of all production issues associated with Telegence Long Distance Billing and Accounts Receivable/Collections software.
• Created scripts, wrote test cases, plans, and procedures for Telegence Long Distance billing and customer care applications.
• Developed solutions/workarounds for Telegence LD problems via scripts, shells, and programs. This included all production on-line and batch application problems analysis as well as resolving application production defects found by user community.
• Wrote scripts in PL/SQL, using Oracle, as well as debugged code in Pro C, C, and COBOL to solve rejections in billing cycles to meet critical due dates.
• Coordinated efforts required for resolution of production issues and determined revenue impact regarding the billing cycle in question via conference calls.

Vista/Web Programmer, 11/1999 - 05/2001
Confidential, Plano, TX

• Application development using HTML, FlexGen (COBOL application), CoolGen, and Free-Format for VISTA (Order/Inventory System) in UNIX.
• Responsible for creating and testing Web-based database applications using a variety of software development tools and environments.
• Set up test cases for the Order Entry and Billing application.
• Developed conversion programs to import/export data from master transaction files.

Product Support Analyst,07/1999 - 11/1999
Confidential, Carrollton, TX

• Enhanced Meditech System health database interface using Visual Basic.
• Executed test plans and test cases by performing user testing, application testing, system testing, usability testing, acceptance testing, and regression testing.
• Prepared descriptive and well-written change requests or defect reports for management review.

Computer Lab Administrator, 01/1998 - 07/1999
Confidential, Denton, TX

• Suggested and implemented solutions to problems in computer lab operations.
• Managed vital data, including staff employee information.
• Processed office documents including payroll and purchase orders.

Computer skills

Applications: MS Office 97/2000, TestDirector, TOAD, Corel WordPerfect, WordPerfect Presentations,Quick Site, DBASE IV, Graphics Workshop, Quattro Pro, Novell, FrontPage, VISIO, Lotus 123, FrontPage, Cold Fusion, Novell GroupWise, SQL Loader, Ensemble (Amdocs), VISTA Order/Inventory Package, SQL Plus
Operating Systems: Windows NT/'95/'98/'00, DOS, UNIX (HP-UX, Sun Solaris, BSD), MVS, VMS/CMS
Programming Languages: HTML, Turbo Pascal, BASIC, Visual Basic 6.0, C, C++, Pro C, COBOL, JCL, Free-Format, Shell Scripting, Perl, XML, VB Script, REXX, SQL, Assembly, OOD/OOP
Database Applications: DB2, QMF, REXX, Access, dBASE, FoxPro, Informix, Oracle 8, Oracle Designer/2000, RDB/VMS, SQL Server, VSAM, Database Administrator 6.6
Hardware: Intel based PCs, Macintosh, X-Terminal, RISC, Sun, AS/400, DEC VAX
Developer & Case Tools: ABC Flowcharter, Power Builder 6.0, Borland C++, Oracle Forms, Visual C++, Oracle ReportWriter, Cool:Gen/IEF, Oracle SQL*Forms
Network Protocols and Standards: HTTP, TCP/IP, OSI, PC LAN/Novell Networks, DNS, PC Anywhere, RAS (Remote access server), WAN (Wide Area Network)
Methods, Standards, & API: CGI, Object-Oriented, CORBA

Education

Bachelor of Science, Computer Information Systems
Associate of Arts and Sciences (combined), Business

Activities

Oracle: SQL and PL/SQL (2001), Visual Basic 6.0 Certified (2001), President's Honor Roll (1995 - 1996), Who's Who Among American Junior Colleges (1996), CISO (1997 - 1999), Scholarships: BCIS, MBNA, Golden Key, and Phi Theta Kappa (1997 - 1999), Red Cross volunteer (1996)