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Network Administrator Resume

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Background

Over 8 years experience in Information Technology support, with 7 years Desktop and Network Support. I have working knowledge in the following industries: Education, Government, Food Service and Civil Engineering. For the past year I have been the Director of Information Technology for a Private School.

Experience

05/2008 – 06/2009 Confidential,Canton, GA
Network Administrator

  • Manage computers and all users using Active Directory
  • Configure and maintain all computers
  • Install and maintain all printers
  • Manage help desk
  • Manage/install SSL certificates
  • Create/Manage Group Policies
  • Maintain accurate inventory (hardware and software)
  • Manage phone system, voicemail software and mail boxes
  • Manage temporary IT workers
  • Manage network shares
  • Ensure regularly scheduled backups are performed
  • Web site development/maintenance
  • Research emerging technologies

05/2006-04/2008 Confidential,Atlanta, GA
Information Technology Manager

  • Responsible for purchasing, installing, configuring and supporting all desktops, laptops, servers, switches, printers, hubs, telephones, firewalls and tape backups including all associated drivers and applications
  • Managing TCP/IP network, help desk, I.T. training, and I.T. budget
  • Create/Manage users and computers using Active Directory
  • Asset management (Hardware and software)
  • Maintain all printers including all consumables
  • Manage voicemail software and boxes
  • Generate and maintain documentation on operational procedures, network topology, training and assets
  • Maintain user and system login scripts
  • Ensure regularly scheduled backups of network files are performed
  • Web page and Sharepoint development/maintenance
  • Develop Crystal Reports

10/2004-05/2006 Confidential,Atlanta, GA
Technology Support Technician

  • Manage special project teams ranging in size from 3 to 10 members
  • Manage multiple simultaneous projects successfully meeting all budgets and timeframes
  • Know fundamental operations of commonly used software, hardware, and other equipment
  • Assist students, staff, and faculty in overcoming technical challenges in offices, classrooms, and computer labs remotely and in-person
  • Follow standard Help Desk operating procedures; accurately log and update help desk calls and emails using call tracking software
  • Stay updated on campus technology changes, issues and potential issues
  • Provide support on hardware issues for notebook and desktop computers
  • Provide support for network printers and copy machines
  • Provide first level support for telephones
  • Re-image systems as necessary
  • Supervise and help train seasonal employees
  • Request parts and or service from vendor support
  • Assist staff with projects related to the following: Server management and deployment, network management and deployment, maintaining and monitoring existing WAN/LAN network structure

10/2003-10/2004 Confidential,Duluth, GA
ImplementationSpecialist

  • Install public and private school point of sale software and train users
  • Inspect the quality of hardware and software on-site
  • Configure/Troubleshoot WAN/FTP Communications
  • Provide customer service and support via ACD, outbound calls, email or fax in a technical support call center
  • Maintain and increase product knowledge on applicable products/applications via training and personal research
  • Thoroughly record issues and resolutions
  • Escalate issues to Technical Support Analyst or Supervisor as needed
  • Create and utilize test plans and scripts for software alpha testing
  • Record and track test results and validate the resolution of hardware and software defects
  • Manipulate relational databases including SQL, Access and FoxPro
  • Maintain and repair testing hardware
  • Work in conjunction with quality assurance team members to test software and network communication

Technical Skills

Operating Systems: MS Windows (95, 98, NT, 2000, XP), Server 2000, 2003 R2, OS X
Hardware: Riverbed Steelhead, Dell PowerEdge, Dell PowerConnect, Exabyte, NEC Elite IPK Phone System, NetScreen, iMac, iBook
Languages: SQL, HTML, Java, XML, PHP
Databases: FoxPro, Microsoft Access, SQL
Software: MS Office (2000, 2003, XP, 2007), MS Exchange 2000 and 2003, MS FrontPage, GroupWise, BST Global, SharePoint, Crystal Reports, DameWare, MicroStation V7 & V8, CAiCE 10.3, VMWare, NetScreen Remote, Backup Exec, Brightmail, GeoMath, NetMeeting, ProjectWise

Education
Bachelor of Business Administration in Information Systems

Crystal Reports XI R1/R2 Report Design I Fundamentals of Report Design

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