Objective

I am seeking employment in a NOC or Field engineering position. Relocation is possible. I prefer to work in primarily a Cisco environment as this is a climate in which I am most familiar. Laptop, Camera and GPS are also available for contracts.

Summary

• 9 years technical work experience clients and customers
• 7 years experience in a NOC or Helpdesk environment
• 2 years in a Field Technician capacity
• NOC Experience with Cisco routers, switches and firewalls
• Basic User level Unix/Linux command line knowledge

Education

Major: Technical Management

Major: Computer Information Systems

Major: Biology. Courses include all core curriculums, Chemistry, Microbiology, Genetics and Anatomy

Equant Certificate for MasterCard 486 & Pentium System Training Course

Confidential training class on operation and management of Fort iGATE equipment

Currently undergoing self paced CBT Training with / for the following:

• Cisco CCNA 640 - 802
• Checkpoint Firewall CCSA Video Training & Study
• CompTIA Server+ Video Training
• CompTIA Security+ Video Training
• CompTIA Linux+ Video Training
• VMWARE 3.5 AND 3i ESX Training

Certifications & Clearances

• US Access PIV Activator Certificate 11-29-09
• US Access PIV Registrar Certificate 11-29-09
• (SF85P) Public Trust Security Clearance applied for 2008
• Favorable result for Contractor Waiver from ANACI
• Favorable result for Social Security Administration Public Clearance Background Check 2009
• USPS Clearance Approved 2008
• CCNA (Expired) Cisco ID# CSCO
• CHDP Certified Help Desk Professional

• Cisco Routers 1700, 2500, 2600, 7200, 2800 series
• Cisco Pix Firewalls 515, 501 series
• Cisco ASA 5500
• Cisco 3000 Series Concentrators
• Fort iGATE 5000 series
• Paradyne and Racal DSU/CSU\'s
• Juniper NetScreen 501 Firewalls
• Compatible PC\'s
• Cisco 1900 series switches
• Various Hubs and Switches including WLAN setup and troubleshooting
• DSL and Cable Modems
• Cable testers
• Category 5 UTP cable
• Punch down Blocks and tools
• Lexmark Printers

Software

• Basic user level UNIX
• VeriSign PKI certificates
• PowerVu Command Center 2000
• Solar Winds Orion Monitoring Software
• What\'s Up Gold?
• MRTG Graphs
• Vandyke Secure CRT
• HyperTerminal
• Windows 95/98/ NT / XP professional and 2000 Server and Workstation 4Yrs
• Windows 2008 Server Administration
• Citrix Administration
• Microsoft Office Suite
• NetCool
• Clarify
• Windows Vista
• Wireshark Remedy
• Checkpoint RP 55
• Checkpoint RP 65

Confidential- (Albany GA - Raleigh - Durham NC –) June 2008 to Present, Public Trust Clearance

Independent Contractor/Field Technician - PC and printer hardware support for the Social Security Administration

Installation of PC s, LAN and WAN hardware for HSPD-12 PIV credentialing

Confidential (Durham NC) November 2008 – May 2009

Security Operations Center performing entry level troubleshooting with devices such as:

Cisco PIX firewalls - Routers - Switches - Checkpoint firewalls run on Solaris and Nokia IPSO platforms - Web Sense URL servers - Lucent Brick firewall - Blue Coat and Net Cache Proxy servers - Cisco Intrusion Detection - Enterasys Dragon Sensors - McAfee Anti-Virus - Trend Micro Anti-Virus - Baytech modems and US Robotics modems.

• Responsible for managing the Remedy based ticketing system and incoming phone support.

  Responsible for ticket and phone support in which cases were evaluated by ticket/call severity and escalation Responsible for verification of operation, memory and processes of active Checkpoint Firewalls

• Responsible for support of various Department of Justice firewall and router equipment and connections including DVPN and NHRP protocols and T1 and T3 connections

Confidential September 2008 to November (Alpharetta GA)

3rd Shift Network Operations Technician

• Monitoring WAN connectivity over satellite connections
• Performing “Force tuning “of DBS satellite channels using PoweVu
• Trouble ticket management
• Monitoring satellite connection signal strength

Confidential July 2004 to June 2008 (Norcross GA)

2nd Shift Network Operations Technician

• Proactive monitoring of Wan Connectivity Issues for over 3000 customer sites
• Troubleshooting various PPP, Frame-relay, and ISDN connection
• Troubleshooting failed circuit issues related to 56k, T1, Fractional T1, T3 carrier issues
• Troubleshooting of Cisco Router Hardware, and configuration issues
• Trouble ticket management
• Upgrading Router IOS
• Usage of ping, trace route, SSH and telnet from a UNIX prompt for network troubleshooting
• Router password recovery
• Point of contact between end customers and data Service Providers and Carriers
• Minor monitoring and troubleshooting connectivity issues of NetScreen and Pix firewalls
• Creation of Cisco TAC cases for replacement routers
• Exposure to various protocols including RIP, IGRP, EIGRP, and BGP in a live environment
• Exposure to VPN tunnels and HSRP

Confidential December 2003 to December 2004 (Americus GA)

2nd shift Help desk Technician

• Internal Helpdesk support for Citrix employees and customers
• Internal phone support for Waukesha County Helpdesk
• Troubleshooting of client account, application, printer, security and email issues
• Incoming phone tech support for United Healthcare online

Confidential June 2002-December 2003 (Albany GA)

Call center/Helpdesk technician

• Incoming call center troubleshooting of Bellsouth Fast Access DSL
• Phone support of DSL and dial-up connectivity hardware and software configuration issues
• Customer and E-mail account troubleshooting, management and configuration

Confidential August 2001- December 2001 (Atlanta GA)

Greeter/ Trainer /Customer service

• Training Kmart employees how to use and troubleshoot NCR Self Checkout Terminal
• Training Kmart customers how to use NCR terminals

Confidential January 2001 -June 2001 (Atlanta GA)

Network Field Engineer (24/7 Oncall Road Warrior position)

• Break/fix Desktop support involving hardware and software problems for
• Windows OS and Novell Netware clients
• Installation and initial configuration of Cisco Routers and Paradyne and Racal DSU/CSU\'s in Telco rooms
• Addition or replacement of various cards and power supplies for switches (Lucent, Sycamore) In Williams Communication facilities (On behalf of Core Express)
• Hands on trouble shooting assisting of Ethernet, router and DSU/CSU network problems
• Clients sites worked in include: Canada Air, Continental Airlines, and Lufthansa
• Airlines, Lynx Systems, EarthLink, Alitalia, British Airways, Atlas Travel,
• Level 3 Communications, Delta Tech, World Com, Williams Communication facilities, TYSYS (MasterCard facilities in Columbus GA), and various other network room facilities

Confidential August 2000 - December 2000 (Atlanta GA)

1st Shift Network Migration Specialist/ PC Technician / General Office work

• Monitoring and reporting outages of Frame-relay networks using NetCool, telnet, HyperTerminal and PC anywhere
• Installation and configuration of company software and hardware into PC\'s in addition to Small Cat 5 LAN installations as needed throughout the NOC and office
• Installation and configuration of company software, TCP/IP properties, and Windows operations systems into desktop and servers
• Various office duties, including generation of crystal reports, outgoing Call center, some light NT Server and setup of training LAN\'s and PC\'s