SUMMARY:

• Experienced IT Hardware/Software Asset Manager (CSAM) and Systems Analyst in software and hardware asset lifecycle management: procurement, receipt, deployment, operational logistics, and disposal of IT assets. Managed SQL Database compiled from continually collected asset data. Worked with multiple asset/configuration management systems.
• Skilled Data/Reporting Analyst at extracting unique datasets (e.g. EHR) and creating Crystal Reports/SQL Reporting Services Reports for management decisions and maintaining data integrity.
• Qualified Technology Services Coordinator implemented and maintained asset management software, data conversion tools and TCP/IP Print management applications.
• Exceptional Technical Writer with a strong background producing technical software documentation including manuals, workbooks, specifications sheets and process templates.
• Seasoned manager with over 17 years of experience leading teams in both retail and technology environments.

TECHNICAL SKILLS:

• ServiceNOW
• HP Asset Manager
• BMC Remedy
• Provance 4.2 Asset Management System
• Comm Directions F.A.T.S (Fixed Asset Tracking System)
• SAP Crystal Reports 2011 & Xcelsius
• Crystal Server XI
• MyAvatar 2009 & 2011
• Saleforce.com
• MS Windows Server 2008
• MS SQL Server 2008
• MS Office 2007
• MS Visio
• MS Project
• Adobe Acrobat
• PhotoShop & FrameMaker
• RoboHelp HTML

PROFESSIONAL EXPERIENCE:

Confidential, Torrance, CA

Software/Hardware Asset Manager

Responsibilities:

• Identified gaps in licensing and inventory counts via discovery/reporting tools and quickly implemented countermeasures.
• Conducted and managed physical audits to validate inventory counts of all hardware assets on site.
• Monitored inventory levels to ensure deployable assets were readily available at all times.
• Analyzed purchase information, created an accurate summary of license entitlements and asset import counts.
• Created extensive processes/procedures and the accompanying documentation, including work instruction, training manuals and user’s guides, for using HP Asset Manager and for creating Configuration Items (CIs) in Service Now’s CMDB.
• Updated asset inventory changes in the enterprise asset management system.
• Implemented key performance indicators and reporting to ensure parties adhered to the current policies and procedures.
• Reconciled license entitlements with software inventory data for use in the newly - created Crystal Reports ‘Software License Compliance’ report, identifying any gaps.
• Routinely scrubbed, audited and summarized license purchase information to assure complete/accurate analysis of the data.
• Managed the analysis, reconciliation and presentation of the Software License Compliance report for multiple companies.
• Built and maintained standard group views based upon established asset management methodologies within HP Asset Manager.
• Software License Compliance: Assisted in preparing for external software audits.
• Provided necessary support during an external software audit (Inputs, Outputs, Analysis, and Findings)
• Performed/scheduled internal software audits (e.g. Rights vs. installations; Usage; licensed assets vs. electronic/manual inventory of installations) by company, location, user and asset data.

Confidential, Pasadena, CA

Reporting Analyst

Responsibilities:

• Modeled forms within the My Avatar application based on DMH mandated specification documents.
• Created detailed test scripts for the impending MyAvatar upgrade from 2006 to 2011.
• Fulfilled various requests necessary to meet the client’s needs through a variety of tasks requiring my expertise of various applications and technical knowledge.

Confidential, Los Angeles, CA

Manager, Data Quality & Control

Responsibilities:

• Maintained and monitored all recurring EDI data feeds from clients, including FTP processes and mailed data.
• Maximized the automation of all data imports through standardized processes and templates.
• Implemented tools and processes to improve the speed and accuracy of data manipulation across multiple TCC departments.
• Established and maintained policies for quality control checks of all data flowing through TCC systems.
• Maintained documentation and publication of all data imports and exports for both internal and external customer use.

Reporting Analyst

Responsibilities:

• Assessed requirements from internal department reporting needs and delivered custom reports based on custom queries.
• Developed advanced reports using multiple complex formula fields, drill-downs, and charts.
• Analyzed reporting data for integrity and validity prior to posting for customer use.
• Managed the reporting repository in Crystal Server XI and in Microsoft Visual Source Safe.

Confidential, Washington, DC

Technology Services Coordinator

Responsibilities:

• Maintained and supported the firmwide IT Asset Management System (Provance 4.3) and its server. Updated and tested Provance releases and fixes.
• Developed SQL Server 2008 Reporting Services reports for local IS use on the SharePoint Server.
• Updated the Share Point site with reporting and documentation related to Provance.
• Managed the Xerox firmwide rollout project and configuration for ten of the offices.
• Implemented, configured and maintained the Xerox CentreWare Web printer fleet management application for firmwide reporting. Created custom reports tailored to the firm’s needs.
• Trained firm IS staff in the firm’s standard use of Provance 4.3 and its best practices.
• Acted as technical liaison with local IS Managers and coordinated resources for technology deployments and roll-outs.

Confidential, Baltimore, Maryland

Application Systems Analyst

Responsibilities:

• Performed all stages of software lifecycle within the Medical Center and select affiliate hospitals: processed request from customer, retrieved quote from vendor, sought approval for purchase, created requisition, tracked order status, assigned installation ticket to desktop technician, and updated license tracking database.
• Reconciled software purchases versus softaware installations to maintain/enforce compliance.
• Managed projects for the physical, hands-on data collection of both hardware and software asset information for (4) affiliate hospitals.
• Presented ITAM methodology and lifecycle overviews to senior management and key personnel of affiliate hospitals prior to hands-on data collection.
• Managed the IT Asset Specialist position responsible for daily receiving, tagging, shipping and storage of inventory.
• Enforced the move, add and change activity pprocesses and workflow automation across all hospitals to ensure data integrity.
• Implemented and maintained ITAM repository (Fixed Asset Tracking System) on SQL Server 2005 cluster.
• Continued to identify and improve processes related to inventory tracking and reporting by consistently enforcing company policies and procedures.
• Created presentations and flowcharts detailing the asset tracking functions and procedures.
• Designed and developed technical documentation for operational procedures and policies.
• Schedules and reconciles periodic physical inventories to ensure accuracy.

Systems Analyst

Responsibilities:

• Continued to develop and design the IT Asset Tracker for the clients continually changing needs.
• Designed and produced detailed reports for future planning and the UMMC Microcomputer Replacement project.
• Produced flowcharts detailing the Hardware and Software Request processes.

Confidential, Owings Mills, Maryland

Technical Writer

Responsibilities:

• Created a template for customer feedback surverys for product documentation and presented the results as the standard for future enhancements.
• Streamlined the online documentation process for the client/server reconciliation products using newly-added RoboHelp build tags.
• Revised the APECS MT User Training Manual, APECS MT Online Help, Recon Confirmations User Training Manual, and the entire suite of APECS Main Frame User Manuals.