OBJECTIVE:

Highly skilled, dedicated and results - driven Systems Engineer with a superb work ethic and customer satisfaction record. Adept at working well independently or as a member of a professional engineering team. Strongly mindful of and knowledgeable in the relevant capacities I’ve currently or recently served in engineering platforms.

SUMMARY:

• Experience across multiple platforms for testing and system integration.
• Linux administration and support CentOS, Redhat, Windows OS and hardware
• SAN support in a storage Array
• Demonstrated experience installing, upgrading and configuring applications within a Microsoft Server environment.
• Strong analytical and problem solving skills.
• Soft skills with great oral communication and presentation, leadership, teamwork, and teambuilding; written and oral, risk assessment/management and crisis management
• Configuring and managing system virtualization solutions including VMware ESX
• Configure Linux Containers and administer sever side support of the virtual environment
• Configure iDRAC for servers to help aid support when servers go offline or not accessible
• Upgrade and install all server components including the Firmware for all of server components such as NICs, Lifecycle Controllers, Raid Controllers, HDD, OS Disks, Cache Disks, configure RAID 0, RAID 5, etc.
• Install and Configure Applications and Servers
• Create MOP’s for staff to support the CDN environment
• HTTP Streaming, ABR Formats, VOD Content, CDN Assisted VOD Platform, Edge Caches, MID Caches, Origin, Content Routing, Traffic Ops, Traffic Monitoring, InfluxDB, Stats Server, Content Health Monitor, Delivery Services, Content Federation, Persistent Storage for partitions, Ram Cache, Apache Traffic Server, Make Doc’s documentation server
• All aspects of CDN Engineering, design, build, deploy, support and train peers
• Ansible Automation for CDN framework
• GitHub repository
• Monitoring Tools Systems
• Splunk Monitoring CDN overall Performance
• Witbe, SiteScope and Netcool Monitoring
• Hardware support for all Dell R720/730XD servers
• Dell iDrac alarming and Syslog Mgmt
• Grafana Dashboards for Daily Stats, System Usage, Network Usage, Server Performance, etc.
• Train staff members for all CDN component’s
• Design, implement and support enterprise virtual environments, (VM’s and LXC Containers)
• Configure, upgrade, and support CDN throughout the delivery process.
• Managing test teams
• Agile/Scrum experience
• Familiarity with Project Management tools
• Provide leadership, negotiating and communicating skills and capable of providing authoritative guidance and advice to both in house and third party test teams
• Strong influencing and Communication skills
• Flexible attitude and positive approach
• Ability to lead offshore testing teams
• Experience of client facing roles
• Constantly maintaining high levels of accuracy
• Ability to quickly learn applications with minimal documentation
• Understand the full SDLC and how testing relates to it
• Translate business processes into clear and comprehensive test scenarios
• Meet agreed deadlines, co-ordinate work and work to defined testing methodologies within a structured environment.
• Focused on any task at hand and able to utilize existing test knowledge and experiences to come up with practical solutions and alternatives to testing processes
• Write clear and formulaic bug reports for developers and ensure testers do same
• Review site architectural plans to troubleshoot before production
• Created and tailored multiple QA programs to different projects

KEY STRENGTHS:

• Leadership - Adept at leading/managing cross-functional projects.
• Capable of leading high performing teams under tough deadlines, to meet expectations of multiple customers.
• Strong communicator skills (verbal and written).
• Problem solver - Creativity and forethought in solving complex project issues.
• Organizational ability and multi-tasking skills.
• Service orientation - “People person” and a team player.
• Developed and initiated internal processes to improve program delivery within specific timeframes.
• Established goals and milestones as per the desired results to be generated by the project.
• Assisted the engineers/developers in documenting the project designs and making changes as per needs.
• Defined the resources required for completion of a project and allocated resources accordingly
• Managed teams working on different programs and smoothed out any areas of possible conflict.
• Evaluated the timely performance of different teams working on a project and documented the progress accordingly.
• Provided leadership to plan, direct and coordinated project activities.

AREAS OF EXPERTISE:

• Transparent Caching
• Java stack from Java stack from DevOps perspective (installation/configuring and maintaining environments such as GitHub
• Sold understand in Ansible Software configuration with playbooks to create automation
• Solid understand with container system (LXC Containers)
• Linux administration and support based OS and hardware
• Soft skills with great oral communication and presentation, leadership, teamwork, and teambuilding; written and oral, risk assessment/management and crisis management
• Configuring and managing system virtualization solutions including VMware ESX
• Configure Linux Containers and administer sever side support of the virtual environment
• Configure iDRAC for servers to help aid support when servers go offline or not accessible
• Upgrade and install all server components including the Firmware for all of server components such as NICs, Lifecycle Controllers, Raid Controllers, HDD, OS Disks, Cache Disks, configure RAID 0, RAID 5, etc.
• Install and Configure Applications and Servers
• Server Administration, Linux support,
• Witbe, SiteScope and Netcool Monitoring
• Event Monitoring Tools Systems and tracking
• SPLUNK Monitoring CDN overall Performance
• Defect Tracking using JIRA to create backlogs for the defects
• Experienced in configuring, customizing, and extending monitoring tools (Grafana, Splunk)
• Experienced in Atlassian suite (JIRA)
• Experienced with Software Version Control (GitHub)
• Monitoring, configuring, and provisioning servers and services (apache/nginx, mysql, named, etc.)
• System-level troubleshooting: understanding logs, (strace, netstat, top/htop, iostat, etc.)
• Ansible software configuration and playbook creation
• Testing applications within Java Application Servers (Tomcat, JBoss, etc.)
• Agile / Scrum methodologies
• Behavior/Test Driven Development
• Linux experience (shell scripting, curl, dig, etc.)
• Validating software products
• Develops, reviews, publishes, and executes test plans/test cases for video management, processing and delivery to multiple TV platforms
• Agile methods
• Building, Support, Implementation and Deploying a CDN
• Support of Edge Caches, MID Caches, Origins
• Design Dashboards with GRAFANA Software, generate reports and private dashboards to verify data metrics for entire CDN Platform
• Create query indexing strings using SPLUNK to retrieve data metrics
• Live HTTP Streaming using Harmonic and Envivio encoders
• Proxy server caching
• Request Router
• Unified Edge, Unified & ABR Origin, IP Technology, CDN/IP environment, HTTP, Adaptive Streaming
• Transmux, Transparent Caching Streaming
• Live CDN Streaming, VOD back office solution, CDN Networks, Scalable Caching and Storage
• Content H.264, H.265, MP4, .TS, HLS, HDS, M3U8, F4M, Variant Playlist, MPEG-2 Stream Encryption Format for HTTP Live Streaming, Harmonic and Envivio Encoders, Content and Package Interface vi EventIS 3-D
• RTSP Video-On-Demand application test and test design experience, Network monitoring, sniffing, UDP and TCP/IP utilities, Web server technologies
• Ceph (Object Storage) software-defined storage for caches, Erasure Pools, Replicated Pools, Rados Benchmarking and network attached storage solutions
• System Testing
• Building, Support, Implementation and Deploying a CDN
• Support of Edge Caches, MID Caches, Origins
• Design Dashboards with GRAFANA Software, generate reports and private dashboards to verify data metrics for entire CDN Platform

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Ga

Sr. CDN Engineer

Responsibilities:

• Experienced with delivering content delivery solutions for “any-screen” technology to support multiple consumer devices in IPTV, OTT, RF, and hybrid IP/QAM environments. Senior level cable network engineering expertise within an operator's environment coming from either the CDN supplier or MSO cable engineering community.
• Deploy all CDN platform components on the Cox production network, Dev and Lab environments.
• Performs all CDN tier 3/4 level troubleshooting in performing complex network or system fault isolation and resolution.
• Coordinating solutions with vendors on chronic equipment or operating system issues that impact the CDN platform to insure uninterrupted service and support for customers.
• Provide reporting metrics, tracking and trending CDN performance to assist with troubleshooting or forecasting capacity needs.
• Interfaces with other departments and markets to resolve CDN problems.
• Partners with change management for impact identification, network validation, MOP creation and execution of activities.
• Performs real-time problem management including coordinating with peer groups, problem escalation to vendors, reporting serious problems to management, and tracking and follow-up.
• Develops and distributes routine and ad hoc CDN reports to management and field personnel to support service delivery.
• Develops reports on CDN events and post mortems on outages in Cox production network.
• Travels as necessary to support other locations or deployment initiatives.
• Witbe, SiteScope and Netcool Monitoring
• SAN support in a storage Array
• Java stack from Java stack from DevOps perspective (installation/configuring and maintaining environments such as GitHub
• Sold understand in Ansible Software configuration with playbooks to create automation
• Solid understand with container system in creating VHST servers and building out (LXC Containers) on the HOST and managing the environments.
• Demonstrated experience installing, upgrading and configuring applications within a Microsoft Server environment
• Strong analytical and problem solving skills
• Event Monitoring Tools Systems and tracking
• SPLUNK Monitoring CDN overall Performance
• Improved our visibility into our systems and applications with advanced monitoring, metrics and log analytics
• Build new VMs/environments, as needed, and/or tools to automate the process using Ansible Software Configuration
• Extend and improve our deployment workflow
• Build LXC Containers and maintaining the local VMs
• Deploy configuration changes to Akamai and Comcast CDN
• Strong Linux experience (RedHat/CentOS 6 and 7)
• Supported and implemented GitHub
• Experience with Vagrant
• Experience with configuration and management of CDN's (Akamai and Comcast)
• Build infrastructure components on cloud environment and updated server components
• Deployed applications and release management
• Created MOPs and perform System Testing Pre and Post Verifications
• Building, Support, Implementation and Deploying CDN relating functions
• Support of Edge Caches, MID Caches, and Origins
• Design Dashboards with GRAFANA Software, generate reports and private dashboards to verify data metrics for entire CDN Platform
• DNS support
• Designed and delivered (CDN) content delivery solutions for “any-screen” technology to support multiple consumer devices in IPTV, OTT, RF, and hybrid IP/QAM environments
• Tested with Live streaming protocols (RTMP, HDS, HLS, DASH)
• Tested DRM digital right management to protect commercial audio/video tracks and from being copied from the origin and edge server

Confidential, Duluth, GA

Sr. QA Test Engineer Team Lead

Responsibilities:

• Provide Sr. QA Engineering leadership for enterprise applications projects including distributed Internet technologies (J2EE, web services, etc.), client/server applications and infrastructure components such as network components, server and client/PC devices.
• Design, develop and execute test cases and scripts through analysis of product specifications and software requirements, as well as mentoring other test team members, focusing on both functional and non-functional testing.
• Tested with automation tools
• L ead in the evaluation and selection of commercial-off-the-shelf product evaluation, frameworks and open source platforms
• Support multiple projects providing technical leadership and oversight to ensure alignment with the original proposed architecture and design
• Facilitated with business partners, Dev leads, Project Managers, Program Managers, PLM group and other stakeholders to develop architecture and design deliverables
• Manage, oversee and actively lead test and process automation, manual as well as automated test execution, and the development of software testing artifacts, defect tracking and reporting, test plans, ROM's, detailed estimates, test cases, scripts, reports, etc. for assigned projects.
• Software testing tools (DevTest, DevTrack, Microsoft SharePoint, and Quality
• Center, Quick Test Pro)
• Plan, estimating and prioritizing processes to ensure successful execution of testing activities.
• Participate in the full software development lifecycle (requirements derivation through delivery).
• Experience working with data ops and client/customer data.
• Develop test plan and test strategy meeting functional requirements, user stories and user acceptance criteria.
• Provide proactive troubleshooting, quality assurance and data integrity services
• Perform hands on manual and automated testing.
• Create flexible and maintainable automated test scripts to support QA automation.
• Execute application, usability, functional, regression and performance testing for business applications in a client/server environment.
• Evaluate testing results and enter problem reports in a problem tracking system.
• Communicate product readiness, level of quality, and results to Sr Director and the project team.
• Identify QA and testing issues, and generate solutions for process improvement
• Tested the (EPG) Program Guides, DVR, Pay-Per-View, Video on Demand, Parental Controls, Caller ID, STB diagnostics and Video Quality testing.
• Reported and tracking defects using JIRA.
• Tested Live HTTP Streaming using Harmonic and Envivio encoders using publish points to ingest content
• Tested Proxy server caching using API’s and NAS storages to ingest and playback content using all formats of ABR content
• Installed and configure Request Router to allow client request to redirect content to the Edge and MID Cache Servers
• Tested Unified Edge, Unified & ABR Origin via IP Technology, built and supported the CDN/IP environment using HTTP/DNS routed protocols with Adaptive Streaming
• Tested on-the-fly content and used Transmux to encode it to different ABR formats
• Experienced in Broadcast/broadband Television, Video-On-Demand, Pay Per View
• Installed and Configured Live video encoders using Harmonic and Envivio encoders, Content and Packaging, streaming and downloading on Internet
• Tested (DRM) digital rights management to allow protection or Origin and Edge server environments
• Experienced testing video content management related to OTT, TVE, Live Streaming, PMG package media gateways, BMS business management systems
• Understanding and experienced in mobile technologies (mobile phones, Roku, tablets, apple tv, etc.)
• Experienced in identity management and industry standard frameworks such as OAuth, Open ID
• Tested Transparent Caching Streaming
• Live CDN Streaming, VOD back office solution, CDN Networks, Scalable Caching and Storage
• Content H.264, H.265, MP4, .TS, HLS, HDS, M3U8, F4M, Variant Playlist, MPEG-2 Stream Encryption Format for HTTP Live Streaming, Harmonic and Envivio Encoders, Content and Package Interface vi EventIS 3-D
• RTSP Video-On-Demand application test and test design experience, Network monitoring, sniffing, UDP and TCP/IP utilities, Web server technologies

Confidential, Lawrenceville, GA

Sr. CDSM Engineer

Responsibilities:

• Troubleshoot and resolve major system problems for broadband networks, with a focus on Video On - Demand Servers.
• Develop, present and document network changes to existing systems
• Provideed tier 3 technical support on Cisco products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.
• Performed advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
• Achieved and maintained targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
• Published MOPs on complex technical support issues in Cisco online knowledgebase
• Documented cases, recommendations, and resolutions clearly in the CRM systemAnalyze network bandwidth and Quality of Service requirements for multiple application networks.
• Proactively identify customer issues and problems and opportunities for new services.
• Participate in after hour s escalation rotation.
• Responder for break/fix duties on geographically distributed Video on Demand networks.
• Managed the capacity, function, performance and stability of VOD environment is at acceptable level.
• System administration, installation, upgrades, patching, tuning, hardening and troubleshooting on thousands of distributed servers.
• Performed application software installation, upgrades, and troubleshooting, including vendor supplied software installation and configuration.
• Planned, tested and executed systems and application level upgrades.
• Troubleshoot and produced root-cause resolution activities with other support teams (e.g. network support, VSS and vendors).
• Contribute to Root Cause Analysis that focuses on recommendations to lessons learned and avoid problem recurrence.
• Provided phone/email consultation to independently debug complex product problems related to Content Delivery System Management and Dynamic ingest of content not known to the operators until the end-user requests (such as caching proxy, for long-tail content)
• Provide systems/product training and acts as a focal point for large account network problem resolution.
• Provides support on a world-wide basis for customers such as Confidential, Comcast, OpNet, Verizon that includes Root Cause Analysis of server related or hardware issues from the Content Delivery Platform of CDS-TV.
• Worked independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments
• Configured Network for server support with Cisco CDS Manager, which supports:
• Secure GUI over HTTPS
• Configuration of Cisco Content Delivery Engines (CDEs), Vaults, Streamers, Caching Gateways, VVIM s.
• Provisioning of delivery services
• Provisioning of managed live programs
• Traffic statistics and system health monitoring
• Authentication, authorization, and accounting (AAA) and role-based management
• Management failover using a warm-standby
• Device group for easy management of thousands of CDEs
• Centralized system upgrade manager for easy upgrading of thousands of CDEs
• Supported Content acquisition and storage for Acquisition modes Pre-ingest below.
• Pre-ingest of content known to the operators ahead of the delivery time (for short-tail content)
• Pre-ingest via HTTP, HTTPS, FTP, CIFS, or from local disk (for example, user upload)
• Dynamic ingest via HTTP and RTSP
• Centralized content removal to quickly delete problematic or illegitimate content throughout Cisco CDS
• Distribution modes supported:
• Caching proxy from the origin server
• Hierarchical caching proxy within Cisco CDS

Confidential, Charlotte, NC

Sr. VOD Support Engineer

Responsibilities:

• Performed testing and load generation measurements.
• Provide day-to-day, Linux/Unix 24x7x365 on-call engineering, system administration, and operational support of Confidential VOD (Video on Demand) video delivery systems.
• Perform first responder break/fix duties on divisional Video on Demand networks across 42 states
• Manage capacity, function, performance and stability of VOD environment is at acceptable level.
• Participate in planning, testing and execution of system and application level upgrades
• Troubleshooting and problem resolution activities with other support teams (e.g. network support, VSS and vendors)
• Video services on non-traditional devices over IP (such as the iPad).
• Participate in productive relationships with peer organizations and vendors.
• VOD (Video on Demand) DNCS, BMS, RSA, Start Over Application, Head End NOC, Network Operations, Sr. Tier 2/3 Networking/ Application Support, Mystro Application, System Administration/Network Architecture, Application Support, Client/End user support internally and externally, implementation, integration, security, and administration
• VoIP/CDV, multicast, VOD, ad splicing, DSG/OCAP, MDN, Mystro Clusters in order to properly implement changes and troubleshoot service interruptions.
• Tested digital video set-top box QA testing, Developed test plans /test cases, Understand requirements. Documenting bugs and test results. Experience with Motorola and Cisco set-top boxes
• Performed testing for Video services including the testing of equipment (Set Top Boxes, Cable Cards, and Digital Media devices) and Ad Insertion services (DMA and sub-DMA advertisement)
• Analyze requirements, developing test cases, construct multi-platform test-beds, executed test cases and document findings and defects.
• Potentially writing test scripts for and gathering data related to test automation
• Tested Moto and Cisco (Scientific Atlanta) Set Top Boxes
• Tested with SeaChange and EventIS interface system
• Tested with MPEG processors (grooming, re/multiplexing)
• Knowledge of ANSI/SCTE-30 & 35 standards
• Used Video test equipment (MPEG Analyzer, RF Signal Level Meters)
• Application testing on video game consoles like Xbox 360
• Familiarity with Client Quality Center
• Worked on various aspects of video delivery, including Video on Demand, Switched Digital Television, and Digital Video.
• Tested with automation tools
• Created business requirements documents, developed User Acceptance Test criteria and created MOPs for user documentation and training programs

Confidential, Charlotte, NC

Sr. System Analyst

Responsibilities:

• Support on Video, POS, and Server based technologies that were deployed within store back offices.
• Identified, researched, and LAN/WAN network issues.
• Preventive maintenance, technical phone support in a 24/7 environment
• Documented trouble calls and outages using Remedy ticketing system.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
• Rely on instructions, and pre-established guidelines to perform the functions of the job.
• Keeps enterprise electronic equipment and software operational at all times including error-free installation of hardware and software, as well as coding error-free enterprise systems application programs.
• I provided RUBY Point of Sale support, to provide a highly reliable field data communications environment which will readily support the enterprise's daily business operation

Confidential, Omaha, NE

IT Sr. Systems Administrator

Responsibilities:

• Internal calls and provide immediate resolution to outages via remote access (RDP), remote assistance to desktops/laptops/servers/workstations, etc.
• Hardware/ Software deployment/upgrading
• Troubleshoot all hardware and software problems.
• Provide ongoing support for desktop/laptop/servers/workstation software, security issues and password resets.
• Identify/Resolve application issues.
• Implement technical policies and procedures/licensing modules for installing and maintaining all corporate hardware/software and distributorships
• Develop, document, educate and train customers on hardware and software functionality.
• Installs, configures and maintains organization's operating systems, including installation of new software releases and system upgrades, evaluating and installing patches, and resolving software related problems.

Confidential, Omaha, NE

Sr. Technical Support Specialist

Responsibilities:

• Advanced experience with Windows-based computer software applications and operating systems
• Advanced knowledge of Macintosh hardware and operating systems including TCP/IP, DNS, WINS
• Cable RF technology
• Applies a variety of skills and procedures within assigned functional area, requiring aptitude for working with customers in a service and selling roll
• Aptitude and demonstrated ability to work with more complex consumer and commercial customers on technical issues involving Broadband HFC network
• Excellent verbal and written communication skills
• Dial-up modems, networking communications and call tracking software
• Technical phone support for online services including diagnosis and resolution of software/hardware