TECHNICAL TRAINING

CMS 8800, Certified Level 4 Tech,GSM/WCDMA M-MGw R5 O&M, APG 40 O&M, Power Systems O&M, Home Location Register (HLR), MTSO O&M,MTSO Digital O&M, MTSO Data Translations, IOG-11 O&M, IOG-20 O&M, Signaling #7 (SS7), Octal (Sierra) Voice Mail O&M, 532L,531,532,500 DACS System, Tekelec STP O&M, RBS 884 O&M, 8800 AXE Software, AXE Emergency Handling, RBS O&M, AS100 Features, AS123 Features, IS41 Appl. Admin, OAA/P, PCS Short Messaging ,AXE International Gateway Translations, AXE Engine Integral Network Fault Finding, Signaling In The Core Network Engine, ,EIN 3.1 Integration & Verification, MN-OSS Operation To ATM, Nortel Passport 8000 Configuration & Management, Gateway Controller (GWC) Maintenance, Passport Carrier O&M Using Preside, Cisco VOIP AS5300,AS5850 O&M,MOVIUS Versera ICE Tech Level 1 & 2, ANC O&M ,Boeing"Earth Terminal Communications Subsytems O&M".

WORK EXPERIENCE

Confidential, Tempe AZ
Lead Satellite Communications Engineer
April 2011-May 2012

Iridium's extensive interconnected ground network ensures high reliability through multiple layers of redundancy and back-up systems for all critical functions of the Iridium's Satellite Network Operating Centre (SNOC) is nerve center of the Iridium space and ground network, providing 24/7 monitoring and control over all network elements, including the satellites, ground sites and interconnections. Maintained the Iridium Gateway as the landing point for commercial voice and data traffic through the satellites, providing connections into the Public Switched Telephone Network (PSTN) and the Internet cloud and Ground Stations serving as the primary landing points for Iridium OpenPort communications, and as a backup landing point for commercial traffic. Hands-on experience inVOIP Protocols - SIP, DIAMETER, MEGACO ,OSP and H.323 for Iridium communication business customers.Hands-on experience in testingIGMP and RTSP protocol.Involved in Integration testing of Cisco, Nortel Soft switch - Media Gateway Controller using Cisco wireshark "pcap" for troubleshooting call flow issues and providing results and following test cases scenreios provided by vendor Cisco .Involved in testing different class 5 subscriber features like CFU, CFNR, CFB, CH, MCID, CLIR, and CLIP involving MGC and CSC components.Involved in all phases of testing like Regression testing, Feature testing, Product Validation testing, Automation testing,GUI Based Web Application Testing.Involved in configuration, environment setup and writing test cases, test scripts for the new product requirements to be tested.Configuring and setting the environment for testing like patch and package installation. Executed test cases to support and resolve configuration and environment issues.

Confidential,Cary NC
Floor Supervisor
Aug 2010-Apr 2011

Ensure sales floor is adequately stocked, signed and merchandised to brand presentation while assisting in the implementation of floor moves, merchandising and display maintenance. Assist management with associate scheduling of breaks and meal periods; supports management with the adherence to policies, procedures and job assignments .Facilitate store opening and closing procedures, inventory and cycle counts and monitor front-end of store to include cash registers.

Confidential, Cary ,NC
Ericsson AXE/Cisco/Nortel CS2K Tier II Support Engineer
Sept 1999-July 2009

Responsibility included a wide range of activities surrounding the ongoing maintenance and expert level support of VZB-managed customer IP VPN (IPSEC) networks. Implemented AXE hardware upgrades, software upgrades, translation changes, new hardware installations, demand maintenance routine and preventative maintenance activities for Ericsson Media Gateways AXD301, Local, Long Distance, EMEA and ASIA PAC Ericsson AXE-10 switches. Supported the integration of the Ericsson Telephony Servers, Ericsson Mediation Logic, and Ericsson Media Gateway (AXD301) Ericsson Intelligent Networks for the Verizon Business Network .Hands on experience with Cisco, Nortel Passport routers and Ericsson supporting BGP, OSPF, EIGRP, RIP, and Spanning Tree protocols, L2/L3 Switching, ATM, SONET and VOIP. Performed end-to-end trouble isolation and repair on physical and logical layer services for Verizon Business customers and devised action plans on more complex issues, as well as oversee the execution of these plans. Involved in Integration testing of Cisco, Nortel Soft switch - Media Gateway Controller for Verizon Business customer. Interact with Customer Service Centers, Network Management Centers, Verizon Business Operations Groups, LECS, Account Teams and Customers to facilitate isolation and repair of faults in the network within established baseline objectives. Experience using Network monitoring tools Openview, Netview, Netcool ,Expresso and trouble ticket tracking system Remedy, client, Action Request System.

Confidential, White Plains, NY
Mobile Switching Office Engineer
Feb 1999- Sept 1999

Operate and maintain all equipment located in Mobile Switching Center. Duties include troubleshooting dispatch and inter-connect issues, billing dumps, system backups, assisting with hardware and software upgrades, preventative maintenance, X.25circuit testing and acceptance, configured, provisioned, optioned, tested and activated E1/T1, Optical Carrier 3, 12, 48 and 96.

Confidential, Rochelle Park, NJ
Operations Technical Support
Sept 1997-Oct 1998

Subject matter expert for Ericsson switches in the Northeast Region specializing in high level maintenance and trouble-shooting resolution effort. Technical support specialist for all switch activities such as hardware and software upgrades, interfaced with engineering groups and vendors as focal point for new technologies, fault analysis, and trend analysis.

Confidential, Dallas, TX
Senior Engineer Southwest Region Network Operations Center
Oct 1996-Sept 1997

Responsible for the Ericsson and Lucent switches in the Dallas Metroplex area. Duties included troubleshooting call setup and call delivery issues, network monitoring, tracking, and fault analysis for system integrity.

Confidential, Rochelle Park, NJ
Senior Engineer Northeast Region Network Operation Center
Oct 1994-May 1996

Responsible for all hardware and software for the Ericsson AXE-10 switches for New York, Pittsburgh, and Florida. Duties included training personnel on call flow sequence, data translations loading sequences alarm monitoring and clearing procedures for the mobile switching center.

Confidential, Teterboro, NJ
Mobile Switching Center Technician
May 1992-Oct 1994

Operated Ericsson Switches and maintained all equipment located in Mobile Switching Center. Duties included system backups, billing dumps, data translations, hardware and software upgrades, and preventative maintenance. Configured, provisioned, optioned, tested and activated E1/T1, Optical Carrier 3, 12, 48 and 96.

Confidential, Rochelle Park, NJ
System Survey Technician
Aug 1991-May 1992

Performed site acquisition and system integrity drive tests for new cell sites, assisted engineering in plotting out network topology, which improved dropped calls and blockage issues, based on network capacity.

Confidential
Langley Air Force Base, VA.
Jan 1982-Oct 1989

Shop Supervisor /Maintenance Instructor for fighter aircrafts and weapons guidance systems, planned and scheduled work assignments, attained the rank of E-5.