OBJECTIVE: To obtain a position as a Windows Engineer, where I can apply my diversified skills and contribute to the success of your organization.

TECHNICAL SKILLS:

• Network Operating Systems: Windows NT 4.0/2000/2003/2008
• Desktop Operating Systems: Vista/Windows XP/2000/NT/‘98/’95
• Programming Languages: Visual Basic, and HTML
• Software: MS Office XP/2000/2003, Lotus Suite, Borland Suite, Symantec PcAnywhere, Attachmate, Metafile, Tred Micro, McAfee, Symantec Enterprise AV, Passport, VERITAS Backup Exec 9.1/10/11d, and MS Exchange Server 2003/2000. BES 3.6/4.0, Citrix Metaframe, ESX 2.5/3.01/3.5/4.0, AD, Group Policy, DNS, DHCP, Avaya Voip
• Network Protocols: TCP/IP, IPX/SPX, NETBEUI, RIP
• Hardware: Compaq ProLiant DL360, DL380, DL580 G2/G3/G4/G5, ML530, ML570, HP Blade Servers, Dell Power Edge Servers. Experience in upgrading and installing new hardware.

EXPERIENCE:

03/09-Present Windows Engineer
Confidential (Consultant)

• Create Virtual Templates for various OS and deploy new servers using the templates.
• Deploy ESX hosts, perform network configuration and patch the servers.
• Active team member and successfully participated in Data Center move of physical servers.
• Virtualize physical servers to consolidate data center, reduce power and cooling costs.
• Support 1200+ physical and virtual Windows servers in the environment in multiple sites.
• Install and configure IIS on windows server for hosting web applications and services.
• Deploy and troubleshoot websites, app. pools, virtual directories.
• Configure MS Clustering for mission-critical applications and resources so they are highly available.
• Implement MS Clustering in Virtual environment with shared common disks and resource groups.
• Setup ILO on physical servers to remotely connect to servers to troubleshoot server related issues.
• Document server build process and procedures.
• Build and deploy physical server with various OS.
• Participate in the rotational on-call support of the server infrastructure.

• Member of the migration team for converting desktops from Win 2000 to Win XP.
• Responsible for backing up user data and application settings before converting user’s old desktops.
• Setup new PC and import all of user data and application settings down to the new PC.
• Configure email, install print drivers, and test all the applications to make sure they are working properly.
• Resolve all technical problems that arise after the migration is complete and provide day to day support to all users.

• Install, configure, maintain, and troubleshoot Windows 2k3 servers.
• Perform daily backups of all Windows servers and resolve backup related errors using Veritas Backup Exec 11d.
• Troubleshoot users Citrix remote connectivity issues when working from home or remote locations.
• Configure and install Blackberry's for users and maintain BES servers.
• Create user accounts in AD and assign rights to groups and resources.
• Manage Exchange 2003 Server and administer user rights.
• Troubleshoot Exchange server mail delivery issues.
• Implemented VMWare technology to reduce total cost of ownership and provide scalable technology.
• Configure, create, and manage Virtual Machines on the VMWare servers.
• Utilize VMWare servers for testing, consolidating hardware and minimizing production down time.
• Provide support to internal staff on problems with daily tasks.
• Perform installation of security patches on all windows server on monthly basis.
• Manage DNS, DHCP, and SMTP services.
• Install and configure third party software on servers for users/dept. with special needs.
• Manage Hitachi SAN storage device, configure LUN’s and troubleshoot hardware issues with vendors.

04/04 – 04/07 Network Support Specialist:
Confidential, Chicago, Illinois

• Install, configure, and maintain Windows 2003 and Windows 2000 Servers.
• Maintain Windows Servers by patching and updating virus signatures on servers using SMS.
• Installed and maintain Microsoft Active Directory providing network authentication, email, web and application services to DRI users.
• Provide daily support needs for all DRI’s Managers and Executives.
• Designed and implemented an email solution for users using Microsoft Exchange Server 2003.
• Manage, administer, and maintain the Microsoft Exchange System for internal staff.
• Perform numerous NT Administrative duties including resetting passwords, creating shared directories, assigning user rights, and monitoring performance and other resources.
• Implemented VMWare technology to consolidate servers, minimize down time, and for faster disaster recovery purposes.
• Manage, support, and troubleshoot Blackberry Enterprise Server and setup new users.
• Monitor and block incoming spam and viruses by setting policies using MailMarshal Server.
• Perform daily backups of all Windows Servers using VERITAS Backup Exec 10.
• Provide hardware support for Compaq Proliant DL360, DL380, ML 530, and ML 570 Servers.
• Member of Disaster Recovery Team in charge of testing and ensuring that servers and applications are functional off-site in case of a disaster.

10/03 – 04/04 LAN TECHNICIAN (Sub- Contractor):
Confidential, Chicago, Illinois

• Provided Level III technical support to NE communication consisting of 200 users.
• Updated workstations and installed applications remotely via SMS.
• Install, configure, and support Windows ’95/NT/2000 and other Windows based applications on PCs, and create images using Ghost.
• Assist in integrating and testing L&W Supply’s in-house applications with Windows XP/2000/NT 4.0.
• Performed various LAN administrative duties and trained users to use Windows NT Workstation 4.0/ Windows 2000/XP and various other Windows applications.
• Provide hardware support for IBM/Toshiba Laptops, IBM/Compaq Desktops, and HP Printers.

06/00 – 04/03 Desktop Support Specialist:
Confidential, Illinois

• Responsible for administration, operation and performance of Windows 2000 and NT 4.0 Servers.
• Managed servers to ensure high availability, monitor utilization, capacity and to ensure proper operation of and access to servers.
• Provided technical support for remote offices using Remote Desktop or pcAnywhere. Also traveled to remote offices to perform server installation, configuration, and troubleshooting of issues.
• Provided support for 650+ field users working out of home offices and setup VPN and RAS connections on their home PC’s.
• Configured client e-mail and troubleshoot any remote connectivity issues with RAS/UUNet and pop accounts.
• Administered security in an NT domain and planned, organized, and monitored day-to-day activities and changes.
• Perform numerous NT Administrative duties including resetting passwords, creating shared directories, assigning user rights, and monitoring performance and other resources.

02/98 – 06/00 Help Desk Specialist:
Confidential, Illinois

• Provide first and second level support for Windows 95/98 and NT, including day-to-day Network related problems with TCP/IP protocol and network cards.
• Supporting users with application software, including Microsoft Office, Outlook and Exchange e-mail, Access and numerous other suites. Also responsible for training new users and installing applications.
• Install printers using TCP/IP, configuring printers and maintaining print queues.
• Trained new users and created new procedures handling help desk related problems using Expert Adviser document procedures.
• Managed servers to ensure high availability, monitor utilization, capacity and to ensure proper operation of and access to servers.
• Responsible for going to remote location off-site and resolving hardware and software issues.
• Provided technical support for remote offices using Remote Desktop or pcAnywhere. Also traveled to remote offices to perform server installation, configuration, and troubleshooting of issues.
• Resolving various issues over the phone using System Management Server (SMS).
• Troubleshoot various clinical systems, third-party software packages, and Emulation to Mainframe, UNIX, and AS/400 systems.
• Responsible for setting up users and group accounts, securing network resources with shared-folder permissions NTFS.
• Problem reporting managed using software from Support Magic.
• In charge of placing service calls on PC hardware and network printers.
• Managing students and assigning them problem tickets that needed to be resolved.

EDUCATION:
Major: Electrical Engineering Technology

REFERENCES: Available upon request.