Network Support Specialist Resume

objective
Seeking a senior position in computer networking systems that allows me to use my extensive experience and broad skill sets to resolve the problems for you.

SUMMARY
A well-educated systems engineer with extensive and progressive experience in network operations, enterprise systems monitor and management. A 20 years experienced engineer truly knowing systems planning, design, implementation and optimization in IT and Telecommunication systems.

TECHNICAL EXPERTISE
Network management: HP OpenView Network Node Manger and Operation Manager, CiscoWorks, SolarWinds, OPNet,Wireshark (Ethereal),Telalert; Very strong work experience in SNMP, TCP/IP, DNS/DHCP and their applications like MRTG; Solid work knowledge of network security and VoIP; ITIL and ITSM practice experience.
Network design and operations: Sufficient experience with RedHat, Solaris/UNIX and Windows OSs XP, Vista and 2003, VMware ESX; Experience in Cisco switches and routers in LAN, WAN and wireless environment.
Database & Applications: Have needed knowledge to design the database and manage the database server; Experience of querying the interesting data in MySQL, Oracle and postgreSQL database.

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN 2002 to current

System Monitoring Engineer (Network Support Specialist, Network Support Technician)

System integration experience with HP OpenView NNM, OM (OVOU) and Service Center/manager; Telalert; AlarmPoint; and other applications; Syslogs and database.
Monitor strategic methods development, Disaster Recovery and daily enterprise network monitoring by using NNM, OM and other tools for more than 3000 Cisco routers, switches and APs;
Network management experience by using SNMP, Bash, and Perl shell programming. Used IOS commands and Solarwinds to identify the interested MIB instances; Standardized switches' IOS images and configurations. Finally saved millions for the organization.
Sufficient Solaris/UNIX and NMM experience. Migrated from NNM 7.1 to 7.5 on Solaris 9; Evaluated NNM 8i and iSPI on Windows 2003 servers VMware and individual servers.
DNS/DHCP server and Nortel's NetID system administrator. Redesigned DNS name systems and created the name standard for infrastructural devices to integrate with other database applications.
VPN user accounts management for the countrywide authorized users of Vanderbilt Medical Center. Included 1800 dial number accounts.
Network design and operations experience with Cisco Catalyst 6500, 3500xl, 3550 and 3750, Aironet 12xx wireless access point; Some Nortel Switches; APC Netbotzs and UPSs; and many other network devices. Configuration experienced in VLAN, VTP, SPT, Port security and traffic control, ALCs, Routing in OSPF, BGP and static, SNMP, LAN and WAN and many other typical features.
Upgraded and Reengineered all of CERs in Psychiatric Hospital. Included fiber and copper reconnections, Cisco distributed switch and access switches reconfigurations.
7x24 network operations for the networks used by 70,000 end users and two data centers within established SLA/OLA in HP Service Manager Systems.

Confidential, Murfreesboro, TN 1999 to 2002

Teaching Assistant in Department of Engineering Technology

Installed laboratories' software, hardware, instruments and equipments and resolved students' problems in analog/digital circuits, microprocessor, Computer-Assisted Drafting and Design, computer network, automatic manufacturing (PLC) and control systems classes.
Designed and installed the network infrastructure for the computer network lab.

Confidential, Memphis, TN 1999

Research Assistant in Department of Electrical and Computer Engineering.

Confidential, Beijing, China 1989 to 1998

Project Manager and Systems Engineer

Managed 17 engineer staffs including electrical engineers, product engineers and design engineers. Led in products development, manufacturing transfer to the existing products manufacturing support in telecommunication and automatic train control business.
Systems Integration experience in Automatic Train Control systems.

EDUCATION

Master of Science in Engineering Technology; Minor in Computer Science.

Master of Engineering in Electrical and Computer Engineering

Bachelor of Engineering in Electrical Engineering

Certificated in CCNA, CCNP and ITIL.

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