Administrative Contractor Resume

Profile
Versatile professional adept at managing multiple projects, providing exceptional customer services, and streamlining office operations for major productivity gains. Expert in building client/vendor databases, optimizing billing processes, and crafting high impact proposals and presentations. Committed to strengthening interdepartmental collaboration, promoting high documentation standards, and applying far-ranging Photoshop, InDesign, Outlook and PowerPoint capabilities.

Skills Summary
• Project Coordination
• Human Resources
• Social Services
• Graphic/Website Design/VISIO • IT Background
• Customer Service
• Database Management
• Sales & Marketing • Insurance Billing
• Purchasing
• Operational Streamlining
• Events/Presentation Coordination

Professional Experience
Confidential, Rocky Hill, CT/Windsor, CT May 2012 - Present
Confidential, Richmond, VA Feb 2009 – Oct 2011
Administrative Contractor
§ Offered dedicated support to Senior Vice President, Managers, Project Managers and Team Leaders conducting research, crafting presentation materials, and collaborating with multiple departments in improving overall quality and efficiency.
§ Communicated regularly with clients, vendors and contractors, scheduling meetings and addressing concerns.
§ Created Access databases, standard development, expense reporting, conducted reconciliations and resolved discrepancies.
§ Successfully negotiated long term contracts with: Department of Social Services, Professional Healthcare Resources, Team ACP, Professional Rehabilitation Consultants, Davita and Carecentrix.

Confidential, Richmond, VA Nov 2007 – Nov 2008
Administrative Assistant – Toxicology
§ Developed and implemented purchasing access database for start-up laboratory in the Center for Research and Technology.
§ Purchased office supplies and laboratory equipment for engineers and toxicologists. Coordinated accounts payable with the Chicago office.
§ Supported the new hire process for laboratory personnel within the vivarium. Compiled training and orientation packages.
§ Excelled within demanding environment, successfully balancing staff and client needs.
Company Closed Due to the Economy.
Confidential, Richmond, VA May 2003 – Sept 2007
Executive Secretary
§ Promoted to executive assistant to the Chief Nursing Officer (CNO) of VCU Health System, responsibilities include acting as liaison between the CEO’s office and other offices both within and outside of the VCU Health System, managing the CNO’s calendar, handling patient and employee complaints.
§ Coordinated BUC and BRP Committee Meetings, access database, and medical records retrieval. Generated letters to physicians about JCAHO compliance to the Transfusion Reaction Guidelines.
§ Created SOP Quality Procedures for the Apheresis ensuring compliance with FDA regulations.
§ Monitored monthly billing audit through IDX lookup for charges billed for TM procedures. Recovered $55,000 in missed medical charges.

Confidential, Richmond, VA Oct 2002 – April 2003
Sales and Marketing Assistant
§ Developed and implemented large lead prospect access database for sales team.
§ Enhanced Marketing efforts through effective proposals and presentations.
§ Managed reporting on retention and renewal of current accounts within Account Management.
Laid-Off Company Reorganization
Additional Expertise
§ Art Teacher for Behaviorally Challenged Youth § Special Education Aid § Elder Case Manager
§ Hotline Screener with Dept. of Social Services § Stress Reduction § Eldercare Administrator
§ Juvenile Probation Assistant

Computer Skills:
MS Word, Excel, PowerPoint, Access, Outlook, Visio, Photoshop, Dreamweaver

Education
B.S. Human Services. Graduated September 1983. Honors: Kappa Delta Pi.

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