Systems Analyst Resume

CAREER PROFILE / ACHIEVEMENTS

A dedicated Systems Analyst / Administrator with hands-on IT and administrative experience in educational, financial, and business-related sectors;
Possess a Microsoft Certified Professional certificate and B.Sc. degree in Computer Engineering, with a strong knowledge and skill base in System Analysis, Architecture, System Design, Network Administration, Development, Database Design and User Training;
Successfully identified segments to senior management where technology could be utilized to more fully optimize business processes at the British Educational Institute;

EDUCATIONAL DEVELOPMENT

I. T. KNOWLEDGE BASE

Operating Systems: Windows XP, Linux (Red Hat/Ubuntu), Mac OS
Languages: Visual Basic, C#, C++, ASP, Java, JSP, PHP and HTML
Databases: SQL Server 2003/2005, MS Access
Networking: Agilent Network Analyzer, TCP/IP and routing protocols such as OSPF, IGRP/EIGRP and RIPv2
Software: MS Office (Word, Excel, Access, PowerPoint, MS Project, FrontPage), Crystal reports, and Documentum - Enterprise Content Management software
Experience with Cisco IOS command line interface, also supporting, deploying, and troubleshooting common routing and switching protocols such as; RIP and OSPF
Experienced with relationship database system creation, access and maintenance using MS SQL Server; developed an SQL database for personal contact information, connecting subsequently to a client program using JAVA Database Connectivity (JDBC) API
Hands-on experience with Documentum 5.3/6, Administrator, Webtop and Web Publisher: can create cabinets, folders, ACL’s, docapps and custom types. Developed custom programming API / DQL scripts to automate tasks
Experience with XML, Java Script, JSP, Java Beans, JDBC, HTTP, SQL, PL/SQL, and application servers such as WebSphere and WebLogic

EXPERIENCE

Confidential,Toronto:
Systems Analyst (November 2008 - present)

Interpret business requirements and design/develop new programs while supporting existing production applications
Provide support to team members and other department and/or company staff
Work with business managers and/or analysts to gather and implement software requirements
Responsible for a number of mainframe backup processes, which are ran on a weekly basis
Worked with tools such as Attachmate Extra, php, MySql, Crystal reports, and SharePoint to optimize application code and integrate solutions into rest of organization

Confidential,Toronto:
IMAC Technician (January 2008 - November 2008)

Facilitate on-site contract work on behalf of IBM to perform installations, break/fix services, configuration and upgrades of IBM systems throughout the G.T.A.
Providing support to end users, as well as, troubleshooting laptops, desktops, workstations and network connections

Projects to date:

Assessed and set-up Point of Sales systems at Blockbuster Video, and HBC locations
Conducted wireless site survey to test The Bay’s wireless system
Installed and configured Branch Server and Cisco Catalyst 3750 & 3560 Series Switches, at a number of Scotiabank Branches

Confidential,, Khartoum:
Systems Administrator (April 2006 - May 2007)

Accountable as team member for maintaining and troubleshooting systems and Local area networks (LANs) for Institute’s three branches
Provided co-ordination and leadership regarding all software enhancements and process improvements
Co-ordinated projects with management, end users and other IT teams to ensure consistency and compatibility
Ensured staff and students enjoyed on-going access to network resources (data, hardware and internet access)
Provided training to management and administrators on Windows XP and custom software
Assisted with all project-related activities including scoping, planning, implementation and delivery
Managed users, computers and groups including implementation of disaster recovery on an on-going basis
Designed and generated reports from databases utilizing SQL
Utilized Agilent network analyzer to gather and evaluate network traffic statistics as well as troubleshoot errors (re-designed existing network in one of the computer labs)

SPECIALTY SKILL SET

Languages: Fluent in English and Arabic
Demonstrated ability and experience in the roles of I.T. Administrator, Analyst and Project team member
Strong communication, interpersonal and motivational skills
Highly-detailed oriented and multi-tasked for optimal productivity
Possess a keen sense of direction and organization, particularly in results-driven, time-sensitive settings