SUMMARY:

• Highly motivated, I.T. Professional with experience in customer service, Systems Administration, Network Administration, Hardware and Security.

PROFESSIONAL EXPERIENCE:

Systems Administrator Specialist

Confidential, Washington, DC

• Created, changed, and deleted user accounts per request.
• Performed regular security monitoring to identify any possible intrusions.
• Contributed to and maintained system standards.
• Blackberry (BES), & Smart Phone Support
• Microsoft’s Active Directory Maintenance
• Re - Imaged Computers, Installed Hard drives & RAM/Memory
• Symantec Admin Management
• Symantec Software Portal (Software Installation Push Support)
• Networking Printer Installing
• Monitored Network Performance via Active Directory & Symantec Online Admin Console
• Cisco VOIP Support
• Maintain Inventory on all IT related products
• MAC IOS 10.6.8 Snow Leopard Support
• Run Monthly Security Vulnerability scans on Government MAC computers
• Organize & Complete Massive Refresh Laptop Project for 200+ users

Systems Administrator

Confidential, Bethesda, MD

• Performed regular security monitoring to identify any possible intrusions.
• Executed daily backup operations via Cloud Services & Snapshots, ensured all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Contributed to and maintained system standards.
• Created secure Wi-Fi hotspots & installed Wi-Fi Access Points iPhone, Blackberry, Android, & Smart Phone troubleshooting
• Re-Imaged Computers, Installed Hard drives & RAM/Memory
• Created pages & managed Microsoft SharePoint 2013 users
• Monitored Network Performance via Active Directory & Symantec Online Admin Console
• Managed archived emails via Mimecast
• EqualLogic and Nimble iSCSI SAN
• Assisted in Upgrading from Windows Exchange Server
• Avaya IP Office Management
• Axcient (backup and cloud disaster recovery)
• Office 365 Setup & Management
• MaaS360 (mobile device management)
• Exchange 2013
• Citrix Xen App & Xen Desktop
• Created, changed, and deleted user accounts per request

Support Analyst

Confidential, Washington, DC

• Network Troubleshooting
• Citrix XenMobile Device Manger iPhone & Blackberry Deployment & Support Management
• BMC Remedy Software Management
• BMC Footprints Management
• Create, change, and delete user accounts per request via Active Directory & eControl
• Re-Image Computers (Windows XP, Vista, & Windows 7)
• Install encrypted OS Images Windows XP - Windows 7
• SCCM Software Management
• Cisco VPN Client Troubleshooting
• LAN, WAN, & MAN Troubleshooting
• Proxy Pro Master Software Management
• Create & Manage Email Account via Microsoft Windows Server 2008
• In House & Remote Support via Windows Remote Desktop Connections
• Microsoft IE, Google Chrome, Mozilla Firefox Troubleshooting
• Install Hard drives & RAM/Memory
• A/V Setups & Troubleshooting
• Audio/ Visual Setups
• VoIP Phone Support

Systems Administrator

Confidential, Alexandria, VA

• Created, changed, and deleted user accounts per request.
• Performed regular security monitoring to identify any possible intrusions.
• Executed daily backup operations, ensured all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Applied OS patches and upgrades on a regular basis, and upgraded administrative tools and utilities. Configured / added new services as necessary.
• Contributed to and maintained system standards.
• Installed new mail servers, created secure Wi-Fi hotspots, and upgraded systems to VoIP phone systems (Allworx Systems).
• Built and updated web designs.
• Network Troubleshooting iPhone, Blackberry, Android, & Smart Phone troubleshooting
• Microsoft’s Active Directory Maintenance
• Re-Imaged Computers, Installed Hard drives & RAM/Memory
• MacAfee Admin Management
• Created & managed Microsoft SharePoint 2010 users
• Monitored Network Performance via Active Directory & MacAfee Online Admin Console

Jr Support Analyst

Confidential, Bethesda, MD

• Analyzed configuration issues and developed solutions to individual end-user issues.
• Resolved end-user requests through the analysis of database implementation and integration issues.
• Maintained passwords, data integrity and file system security for the desktop/laptop environment.
• Communicated technical information to both technical and non-technical personnel.
• Assisted with the recommendation of hardware and software solutions.
• Performed other duties as required.

TECHNICAL SKILLS:

• Advanced knowledge of Microsoft Office 2003, 2007 & 2010 applications including Word, Excel, PowerPoint, Access, and Outlook.
• Introductory level HTML coding.
• Windows 98, XP, 2000, Vista, Windows 7 32 and 64 bits.
• Basic networking, including Client/Server and Peer to Peer networks.
• Creating Partitions.
• Experience with motherboards.
• Advance concept of hubs, bridges, switches, and routers.
• Remote desktop assistance.
• Imaging computers.
• Network connection troubleshooting.
• Knowledge In Google Products such as Google cloud, Google Drive, Google Hangout, & Google Plus
• Advance knowledge of Security+, Network +, A+
• POS certified
• System Administrator support
• Helpdesk support
• Microsoft Active Directory Management.
• Novell client.
• AppX.
• Basic Knowledge of VMware
• Basic Encryption Software Knowledge
• SonicWall
• Basic Understanding Microsoft SQL Server 2008
• Microsoft SharePoint
• Server Backups
• SCCM
• BCM Remedy
• Proxy Pro Master
• Knowledge in Adobe Acrobat Pro & Reader
• Knowledge in LAN, WAN, & TCP/IP Networks
• Knowledge of DNS & DHPC
• Knowledge in VoIP setups & management with allworx phone systems
• Citrix XenMobile Device Manager
• Audio/ Visual Support
• Advance knowledge of Microsoft Lync
• Mimecast Management
• Nimble SAN Server Install/ Mangment
• Microsoft Office 360 Management
• Citrix Xen Desktop & Xen App Manager
• Microsoft SharePoint 2013 Management
• Knowledge in VMware
• Windows Server 2012
• Microsoft Lync 2013
• Web Help Desk
• SQL 2014
• Failover cluster
• Citrix Clusters
• KISAM Ticketing System
• Symantec Admin Management