Professional Summary

• Network Analystwith over Five years of LAN, WAN experience. Recognized for expert troubleshooting, using network analyzers and test equipment to quickly resolve network hardware problems. Able to research past problem resolution to develop new solutions. A good knowledge in a wide variety of technical areas: Cisco Routers (7500, 7000, 2600, 2500, 2800) and Catalyst Switches (2900, 5000, 3500)
• Good understanding of RIP, ACL, OSPF, EIGRP, BGP, IS-IS, MPLS NAT, TCP/IP, OSI, DNS, DHCP, VLAN, VTP, 802.1Q, CDP
• A good Knowledge IP Addressing, Subnetting and VLSM
• A good Knowledge of OSI Model
• Actively tracked and followed up on trouble tickets, reducing average response time from 1 day to 2 hours.
• Experience troubleshooting system problems, providing user training and help desk support
• Expertise in customer support, customer relations, Troubleshooting and working in a 24x7 environment
• Strong business acumen, strategic thinking, team player, fast learner, and result-oriented individual with excellent communication skills

Technical/computer Skills

Packages/OS: Windows XP/2000 Professional, 2000/2003 server, MS Office/Excel/Visio, Macintosh O/S
Application Protocols: TELNET, HTTP, HTTPS, DNS, FTP, SMTP, DHCP, ICMP
Routing Protocols: RIP, IGRP, EIGRP, OSPF, IS-IS, BGPv4, MPLS
Security Protocols: SSL, AAA, Radius, TACACS+
LAN Protocols: TCP/IP, STP, CDP, HSRP
WAN Protocols: Frame-relay, HDLC, PPP, MPLS
Routers: Cisco 7500, 7000, 2600, 2500, 2800
Switches: Cisco 2900/3700/5000 series
Programming Language: C, C++
Network Management Software: NXTT Lite, Cisco SDM, Remedy Ticket System

Professional Experience

Network Engineer May 2007- Sep 2009
Confidential Columbus, OH

RESPONSIBILITIES:-

• Worked in a Large Enterprise Level Data Center supporting more than 1000 network devices
• Configured Changes, Image Upgrades for Cisco Routers and Switches
• Configured Cisco Routers and Switches for LAN and WAN Services
• Implemented extended access list on the Routers and Firewalls for Security
• Configured OSPF and EIGRP as IGP routing protocols as well as BGP to connect to ISPs
• Implemented extensively LAN switching technologies such as STP, Ether channel, and Trunking
• Created user profiles, reset passwords, controlled access and monitoring of the Internet and security issues on the network
• Responded to and tracked issues by ensuring the customer is promptly notified while ensuring resolution and/or proper handoff to team members
• Proactively monitored assigned accounts for circuit and/or service trouble and notify customers upon trouble identification
• Utilized Remedy trouble ticketing system to track ongoing reports and service requests through to completion
• Involved in on call Support, Troubleshooting and Resolution during Network Outages
• Prepared and provided Reasons for Outages to Management
• Participated in day to day administration of Cisco Access Control Server for AAA through TACACS for Cisco Wireless Access Points
• Worked on Remedy Help desk ticketing system to assign, troubleshoot and resolve network issues
• Providing WAN, LAN, solutions, implementing, and troubleshooting networks, giving support to
• Customers
• Configure and Troubleshoot Wireless connectivity issue
• Design and Implement new networks
• Vlan configuration to segment the traffic based on user requirements
• IP Address allocation and administration
• Configuring DHCP Server, DNS Server in Windows 2000 and 2003 Server
• Deploying Active Directory Service, in Windows 2000 and 2003 Servers.
• Maintaining Active Directory database (backup, restore) and Replication
• Install required update and patches for server, router, or any network equipment
• NAT/PAT configuration
• Turn up circuits like T1, T3, and E1 etc
• Prepared Network Site Diagrams in MS Visio
• Prepared Equipment Inventory in MS Excel

Confidential, Jul 2004 - March 2007
Junior Network Engineer/Help Desk Support Pune, India

RESPONSIBILITIES:-

• Helping user's setup profile, maintain backup, create users, install and troubleshoot Desktop.
• Working with Hardware department to learn about networking and computer systems.
• Install operating system on new computer systems.
• Install printer and drivers on new computer systems
• Install, configure, troubleshoot, network, and manage all peripheral
• Configuring DHCP Server, DNS Server in Windows 2000 and 2003 Server
• IP Address allocation and administration
• Configured Cisco Routers and Switches for LAN and WAN Services
• Implemented extended access list on the Routers and Firewalls for Security
• Configured Routing protocols (BGP, OSPF, EIGRP, RIP) for the LAN and WAN
• Implemented extensively LAN switching technologies such as STP, Ether channel, and Trunking
• Participated in day to day troubleshooting and 24x7 on call technical support
• Resolved High, Medium and Low priority tickets in timely manner in Remedy system
• Worked with IT Help desk for quick problem resolution
• Analyzed Traffic Reports and Performance Management of Network
• Provided Network Infrastructure Production support

Education And Training

• Associate Degree in Computer Science.
• Bachelor Degree in Computer Science.

Certifications

Completed Cisco Certified Network Associate (CCNA)