Director of IT / Project Manager / Senior Consultant
IT Operations, Infrastructure, and Technology Integration

Results-driven manager with 16 years of experience in Information Technology. Proven track record of increasing operational efficiencies, improving customer service levels, and implementing and maintaining IT initiatives to support successful business processes. Excellent organizational, budget management, leadership, team building, and project management qualifications. Skilled at empowering end users and translating technical information in non-technical terms.

Select qualifications include:

• PMI Project Management Professional, PMP, 2010
• ITIL v3 Foundations Certified - 2009
• CompTIA Security+ 2008 Certified – 2009
• Apple Certified Support Professional – 2008
• Compaq Master Accredited Systems Engineer, 1998
• MS Certified Systems Engineer, MCSE, 1997
• Novell Certified NetWare Engineer, CNE, 1996

CAREER HIGHLIGHTS:

• Experienced with Mac OS X, iOS, Open Directory, iPad/iPhone, Microsoft Server 2000/2003/2008, Windows NT/XP/7, Active Directory, Group Policies, Exchange 2003/2007, Microsoft Office, VMware, VPN, Adobe Creative Suites, Apple Remote Desktop, Final Cut Pro, DVD Studio Pro, Aperture
• Managed migration and re-structuring of multiple data centers and reduced operational expenses by 51% through contract negotiations, virtualization, and standardization of hardware and operating systems
• Defined and executed strategic vision and tactical roadmap that transformed IT from a basic support function to a respected and valued business partner
• Matrix-managed team of 17 in the design and development of website interface for global B2B extranet
• Managed virtual teams from 20 sites throughout North and South America to implement Y2K fixes
• Cultivated international collaboration within cross-functional virtual teams by leading technical communication, marketing, and training activities
• Created communications, marketing, and training plans and executed them globally
• Consistently acknowledged for the ability to break down the communication and technology barrier, enhance the perception of IT, and work with all stakeholders to optimize technology, boost productivity, and reduce costs

EXPERIENCE

Confidential; Southlake, TX - 10/2010 – Present
Senior Technical Consultant

• Consult with small and medium-sized businesses regarding the implementation of technical projects and on-going support of their servers/networks
• Manage calls from clients and provide field support on variety of issues to include LAN/WAN, wireless networks, VoIP, Internet connectivity, DNS, DHCP, and other TCP/IP related issues
• Provide technical support on Microsoft Server 2003/2008, Windows 7/XP, Mac OS X, and iOS devices

Confidential; Southlake, TX - 09/2010 – 10/2011
Director of Information Technology

• Managed team of 6 direct reports supporting network, server, VoIP, storage infrastructure, and help desk
• Oversaw the operation of the IT department and aligned needs of the business units with IT initiatives
• Oversaw day to day operations of the network, server, and help desk operations in an integrated Mac and Windows environment, supporting both Open Directory and Active Directory
• Planned and implemented additions, deletions, and modifications to the systems infrastructure
• Responsible for overseeing the integrity of network security and making improvements when necessary
• Assessed future network needs and identified proactive solutions

Funimation Entertainment; Flower Mound, Texas - 02/2008 – 03/2010
Manager, Information Technology

• Managed team of 5 direct reports supporting network, server, VoIP, storage infrastructure, web development, and help desk
• Defined and executed strategic vision and tactical roadmap that transformed IT from a basic support function to a respected and valued business partner
• Managed migration and re-structuring of multiple data centers and reduced operational expenses by 51% through contract negotiations, virtualization, and standardization of hardware and operating systems
• Provided strategic leadership and direction in the analysis, planning, development, testing and support of information systems to satisfy business objectives
• Implemented help desk, knowledge base, and inventory system that increased operational efficiency and improved customer satisfaction by 42%
• Controlled annual $1.2 million dollar departmental budget and reduced spending by 20%
• Eliminated wasteful, non-value-added processes through comprehensive standardization, optimization, documentation and end-user training

Confidential; Ft. Worth, Texas - 03/2007 – 02/2008
Manager, Information Technology

• Managed team of 3 direct reports supporting network, server, VoIP, storage infrastructure, and help desk
• Assessed infrastructure, proposed and led strategic direction for technology department
• Managed and led team of support specialists in redesigning network and server architecture
• Established the company\'s first help desk and 24 hour on-call support services
• Reduced departmental operating expenses by 35% through re-negotiation of contracts and the elimination of unnecessary services
• Created and enforced security policies, procedures and guidelines
• Spearheaded security awareness initiative to train both management and end users

Confidential; Keller, Texas - 10/2005 - 02/2008
Co-Founder/Photographer/Designer

• Co-founded business offering general portraiture and commercial photographic services
• Handled all aspects of business, including sales, purchasing, accounting, customer service, and employee hiring and training
• Designed and created printed product catalogs for clients using Adobe InDesign and Photoshop
• Recorded and edited video for output to DVD using Final Cut Pro & DVD Studio Pro
• Created business websites using Adobe Flash and Adobe Dreamweaver

Confidential, Finland - 11/1998 – 12/2005
(09/04 - 12/05) Global Corporate Communications Specialist – Information Management
(08/99 - 09/04) Project Manager - Information Management
(11/98 - 08/99) Senior Server Administrator

Advanced rapidly through a series of positions with increasing responsibility. Initially hired as a Senior Server Administrator to architect, build, and implement Windows NT Server systems. Quickly moved into a Project Manager position within the Information Management department to manage Y2K fixes for North and South America. Went on to manage multiple projects as assigned by the Project Management Office (PMO). When all systems and network functions were outsourced to HP, I moved into a Corporate Communications role, managing Global Corporate Communications projects for the Information Management department.

• Led projects through entire project life cycle from needs assessment, proposal, work breakdown structure, estimates, establishment of timelines, risk and quality through client approval and project closure
• Matrix-managed team of 17 in the design and development of interface for global B2B extranet
• Collaborated with team members and external consultants to develop concepts and processes for the Service Desk self-service portal
• Managed teams from 20 sites throughout North and South America to implement Y2K fixes
• Facilitated information sharing among culturally diverse teams and coordinated cross-functional teams to comply with Nokia standards and branding requirements
• Coordinated compliance of regional websites with global standards and branding requirements
• Architected server/network infrastructure solutions to meet business requirements
• Designed and implemented fiber channel storage area networks
• Traveled with executive teams to acquired companies for assessment and integration of systems

Confidential; Fort Worth, Texas - 03/1998 – 11/1998
Senior Systems Engineer

• Provided network support for all Microsoft NT and Novell NetWare servers supporting 128 branch locations
• Architected Novell Directory Services structure and upgraded from NetWare v3 to v4
• Utilized systems management software to monitor and manage servers and network equipment
• Developed policies and procedures relating to system security, fault tolerance, and Y2K

Confidential; Irving, Texas - 04/1995 – 02/1998
Technical Consultant/Systems Engineer

• Provided pre-sales support on Novell systems and applications for potential clients
• Monitored and administered Microsoft and Novell servers
• Created and maintained system documentation and help desk processes and procedures

EDUCATION & TRAINING

Confidential

Improving Enterprises, Agile Immersion with Scrum, 2011
Global Knowledge, Information Technology Project Management, 2009
Global Knowledge, ITIL v3 Foundations, 2009
New Horizons, CompTIA Security+, 2009
Capstone Development – Project Management Training, 2003
Tarrant County College, Hurst, Texas, 2002-2004, 2010
Grapevine High School, Grapevine, Texas, 1983-1987