Awards:
IT Administrator of the Quarter (Q4, 2010 & Q3, 2008)

Qualifications:
Award-winning, detail-oriented problem solver with outstanding technical, analytical, and trouble-shooting abilities balanced with exceptional people skills and customer support. Strong grasp of Math and PC Sciences, combined with requisite certifications and proven history of internal hardware & software management.

Certifications

Education

Core Competencies and Expertise

A.A. in Computer Science \\ IT
Networking
Software: Solarwinds, Remedy
Cisco: IOS, Configuration Pro, ASDM, VPN client, Anyconnect, IPS Express
Cisco IOS Config:NAT, DHCP, VPN, AAA, EIGRP, OSPF, QOS, DMZ
Microsoft: Hyper-V manager, Office, Win 7, Win Server 2008r2, SCCM2007, SQL Server 2008

• Advanced Technology
• Budgeting & Exp. Reports
• Cellular Communications
• Client/Server Architecture
• Customer Service & Support
• Data Management
• Ethernet Interfaces
• Global Systems Support
• Hardware Configuration, Development & Engineering
• LAN/WAN
• Mgt Information Systems
• Network Administration
• Project Development & Lifecycle
• Project Planning & Analysis
• Remote Systems Access
• Systems Implementation
• Technical Training & Troubleshooting
• Information Technology

Professional Experience

Confidential, Columbus, Ohio 2011 to present
Information Control Corporation is a privately owned company that has around 500 employees that are either based at the main headquarters or at a client's site. ICC is hired by large corporations to head up project in web development, SQL database management, SharePoint, and Java development. Some of their clients are fortune 500 companies, which are located all over the state of Ohio.
Network Engineer
My primary duties at ICC is Network support and troubleshooting of the Cisco ASA firewall, this includes creating site to site VPN with client sites, managing DMZ host and the ACL that allow access to the service on those host, updating the firewall's firmware and software. Monitor IPS for trends and regularly update software on IPS unit. Manage all switches from the core switch down to the access switches. Maintain and create when needed VLANs for new project or groups. Ensure all switches have proper security activated on each port. I support and maintain the wireless access points; the security features WPA password for the guest wireless and 802.1x for the secure wireless. Along with the Cisco devices I support Windows server 2008 r2 roles such as radius server; this is for access to manage the Cisco devices, and the DHCP server to manage subnets for the VLANs.My weekly task also include creating new logons for all new employees in active directory given them proper permission, creating a new email account for them in our 2007 exchange server and allocating size for their email depending on their role in the company.

• Security: I performed security audits by running ping sweep and port scan on the company's pubic subnet. This is to insure there are no open ports that should not be open.I also update the firewall's software as new update are released this also includes the ADSM software. I have current data sheets of which switch port should have port security enabled. The login banner is kept to match current laws; this is to protect the company's information.
• Access: The network Equipment had only local database access, which the entire IT staff had access to. I configured two radiusservers, configure two access groups in active directory, and directed all Cisco devices to those radius servers for authentication and accounting. I also configure a profile in root view for the rest of the IT staff to have the ability to do show commands, ping and trace route.
• Projects: I work with MS core group on implementing Microsoft Lync, I setup a server in the DMZ with a static-NAT addressthis gives the service access to the network. I also setup access list to protect the other servers. I setup a site to site VPN with Huntington bank for a database project, and SharePoint development project.
• Installed and supported Hyper-V host and server. I am supporting an environment of three Hyper-V host that support 80 different virtual servers which includes Windows 2003 r2, 2008, 2008 r2, and 6 Red Hat 5.3 64bit.
• LoadedSolarwinds and configured for network support.
• Create a software package for Cisco Anyconnect to be push out SCCM 2007.
• Upgraded Firewall to use Cisco AnyConnect for mobile client. This project enables the Apple Ipad to load the AnyConnect client and connect to the firewall by way of VPN. The project was to enable the management staff to have a connection to resources such as files and internal websites.
• Configured and installed a new Dell PowerEdge R710 Server. Installed Windows Server 2008 R2 with the Hyper-v manager role. I also built three new virtual servers on it these were for new project that ICC was starting.
• Worked with the site manager to change all the locks to all the wiring closets to match the server room this insures only the IT department has the only keys.
• Wireless Access: Configure the wireless access points to use the radius servers to authorize user's access to the wireless network. I did this by creating a PKI that I push out to all users by way of group policy. I created both a user and a machine group in active directory. The radius server authorizes the user and machine by way of these groups

Confidential, Columbus, Ohio 2008 to 2011
Wireless communication company T-mobile USA, with about 30,000 employees, annual revenues of around $10 billion dollars, and retail presence in all 50 U.S. states, is fourth largest wireless company in nation.
IT Administrator/Network Analyst
Build, repair, and support t-mobile wireless network infrastructure in Columbus market as internal technology manager; providing hardware and software support, and testing new software or equipment before release. Sole employee authorized to perform store build-outs; planning installations, sourcing equipment purchases, and arranging for, training, and overseeing on-site contractors.Install and configure new computers and network printers on POS system; install router and switch to run store LAN, configuring router and switches; and load software on remote computer to prep for SCCM server installs. Troubleshoot computers, printers/print servers and network equipment; traveling to stores to fix onsite or to remote local engineering office where print and file servers reside; update servers upon release of patch for Win server 2008r2 by corporate.

• Honored with IT Administrator of the Quarter by opening 5 retail stores in Columbus, Ohio area for only $40,000 each (computer equipment/contractor costs) as IT coordinator, saving company $10,000 per store by performing many setup functions normally done by contractors. Coordinated install dates with contractor and ordered all store equipment; included Cisco router and switch; retail, manager, and training computer; and printers and fax machine.
• Reduced remedy tickets by 40% month over month after completing only 3 months of preventative maintenance; developed new preventative maintenance schedule to monitor retail-store computers for errors. Replaced hardware in computers to remedy errors, resulting in minimal down time and highest up-time in region.
• Co-created remote troubleshooting team that slashedtravel costs for support 18%+ over six months by analyzing tickets prior to personnel dispatch to location; 13% of tickets closed through remote support method with help from user.
• Received national acclaim for development of troubleshooting document which lowered trouble tickets for payment kiosks by 11%.Guide adapted across nation by corporate for all T-Mobile markets; walked store managers through easy fixes to known issues for kiosks and required store manager to first refer to guide prior to contacting help desk.
• Configured Cisco equipment series 1800 and 2800 routers with 2960 catalyst switches at retail site with frame relay at engineer office using OSPF routing protocol; setup includes switch with 3 VLANs, one each for customer interactive machines, POS system, and RJ11 project.
• Supported Win servers 2008r2 and 2003 print servers; retail POS systems running Win XP with Ingenico credit card scanners, and laptops with Win 7.0; includes remote SCCM client enabling monitoring, adding, and removing software from offsite location.
• Provided software-side supportwhich included: in-house Quick View software and Win administrator tools; MS Office Pro 2003\\2007 and MS Office Communicator; Microsoft Access, Live Meeting, and Streets and Trips; Cisco VPN client version 5.0, Citrix client, and Blackberry server and client; Ultra VNC, Symantec endpoint protection, Check Point hard-drive encryption, Endpoint Security R73, Connection managementsoftware, and Remedy.
• Helped roll out Win 7.0 operating system to T-Mobile employees; worked with team to determine best protocol to load OS onto computers and to ensure compatibility with all network systems. Achieved approval to install on lap and desktop computers for all sales employees after only two months of testing.

Spearheaded technological changeover to T-Mobile domain upon acquisition of Sun Comm; led contractor team in reconfiguring all on-site computers with corporate software and integrating needed Sun Comm software into T-Mobile software applications; trained Sun Comm IT staff in corporate IT protocol, policies & procedures, and processes.

Confidential, Columbus, Ohio 2007 to 2008
Columbus, Ohio-based Abbott Nutrition, global corporation of 10,000 employees with 15 U.S. offices, specializes in baby formula, sports nutrition, and nutrition for older adults, and produced revenues of around $1 billion last year.
Network Analyst
Administered and managed internal technology; supporting multiple divisions including Smilax Call Center, medical sales group, marketing, legal, plant engineering, and public relations, providing support for 1500 employees; included high level support of PBX phone system, Extreme/Cisco network switches, printer servers, laptops, desktops, and company networks. Installed and supported user software including Adobe, Microsoft Office and Access, Win XP and 2000 operating systems; Lotus Notes, Tech smith, Cisco VPN, Clarity, Sybase, SAP, and CAD; collaborated with Dell technicians to refresh user computers or replace out-of-date models, and ensure that users had needed software to complete daily tasks; and customized Lotus Notes software on Blackberry phones.

• Created troubleshooting workbook for new IT network analyst contractors where no training previously existed, cutting training time from as many as 6 months to only 1 before analyst became fully trained and deployable for complete range of corporate support services; included troubleshooting issues and simple remedies for common problems.
• Received written letter of commendation from director due to leadership initiative on call-center migration project which affected 120 members moved across town to new site; completed in one weekend with no call center down time. Refreshed all computers and migrated all files to new desktops; transferred old user information to new setups; and configured new hard drives and user profiles.
• Updated video drivers for 25 plant engineers utilizing CAD drawing system; gave engineers better ability to control and adjust monitor, which enhanced picture and reduced eye strain, rendering significantly improved drafting abilities. Facilitated release of Win XP for CAD users; due to current CAD application's inability to work on XP operating system, partnered with software department to acquire compatible programs.
• Upgraded outdated phones to new VOIP Avaya system by swapping out switch port from access port to trunk port; enabled phone and computer sharing of ports, eliminating need to purchase additional switches which reduced overall costs; and allowed users to utilize phones at multiple VOIP locations instead of being limited to single work station.

Confidential, Columbus, Ohio 2006 to 2007
Founded in 1990 as structured cabling corporation, CTS has grown into nationwide network infrastructure organization providing internet access and WiFi network installations.

Network/Computer Technician
External technology manager and installation technician contracted to install new technology ranging from T-1 circuits CSU/DSU to all speed DSL with VPNs. Extended T-1s to new office/residential locations; installed and completed basic configurations for Jupiter and Cisco routers, applying IP address to the interface and setting default gateway. Completed commercial POS and Cisco switch system installations in conjunction with hardware and software applications in retail and office environments.

• Upgraded multiple commercial networks, saving businesses 50% in administrative tasks - including credit-card approvals and other functions - after converting from dial-up to DSL network or frame relay.
• Completed complete Point of Sale system overhaul for retail store with two terminals two weeks ahead of schedule; explained new system and trained staff, monitoring system and providing support to ensure smooth transition.
• Performed entire POS and phone system upgrades as sole installer for all 6 locations of Lumber Liquidators at request of client, due to successful initial installs at first two stores. Set up DSL router and verified connectivity; integrated new Cisco 800 router and configured interface with IP address and default gateway; established secure connection via VPN portal, and set up VOIP phone system; switch and tested new data lines, and converted old line to VOIP system.

Confidential, Columbus, Ohio 2001 to 2005
Originally providing array of high speed data line, landline phone, wireless phone & internet, and long distance services, SBC was acquired by ATT and now boasts worldwide presence, generating approximately $10 billion in revenues and is considered 2nd largest wireless company in U.S.
Telecommunications Technician
Served as service technician handling external service installations for business and residential customers and assisting in deployment of new technologies such as DPG and U-verse. Set up T-1, ADSL, SDSL, and ISDN data lines, older digital phone lines, and conducted repairs. In lead-technician capacity, supported 12-member team, assisted in completion of challenging jobs, and trained newly-hired techs.

• Chosen as member of ADSL deployment team for Columbus, Ohio service area; represented $20 million project and 25% of Columbus service network. Upon completion of job, was recommended by project manager to take over Lead Tech position for team. Ensured DPG data cards installed for provision pairs within remote terminal; contacted provisional group to notify that pairs tied to terminal which activated equipment; set up DPG cards on remote terminal, and tested line to verify activation.
• Developed and implemented preventative maintenance plan responsible for 8% drop in area repair tickets; involved repairing deteriorating lines before replacement needed, which allowed easier access for techs, sped up repair time, and ensured key lines remained in service.

Early Career History

Confidential, Columbus, OH - Lead Service Technician(1999 - 2001)