Senior System Analyst Resume

SUMMARY

Technical professional with twenty-seven years in Telephony, including 17 years in installation and maintenance of telephone PBX and Key Systems (Nortel, NEC, Toshiba,), ten years in residential cabling and twenty years office building cabling and nine years in desktop support on Dell and HP desktop and laptops.

Skills

Installing OS systems, Microsoft Windows NT,9x,2000,XP and Vista on desktops and laptops
Installing Microsoft Office Products
Using remote tools, DameWare and pcAnywhere
Setting up DNS setting and static IP's on workstations, desktops and laptops
Install of Cisco VOIP routers and switches in data room racks
Run patch cables from switches to patch panels
Installation and maintenance of Nortel Meridian and NEC PBX
Installation of servers in racks in the data centers
Replacing various components in the servers
Network connectivity requirements for all equipment
HP Service Desk Ticketing systems
Lotus Notes

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, Ga
Desktop Support Technician 2010

Hewlett Packard (Clorox)Windows 2000 upgrade to Windows Vista business
Used User State Migration tool to scan profile of computer back up data to external hard drive
Capture old Windows 2000 image
Installed new Windows Vista OS
Installed clients data on computer and all applications
Upgraded new memory to computers
Added clients PC back to the AD domain
Checked clients PC for current BIOS version and upgraded if necessary

Confidential, Atlanta, Georgia 2002-2009

Senior System Analyst II Support

Reimaging PC, installing software Microsoft Windows NT, 9x, 2000, XP and Vista on a daily bases for desktops and laptops users
I installed Microsoft Office Products 2000,2003 and 2007
Added clients desktops and laptops to the Sprint domain
Setup the wireless profile for clients laptops
Setup static IP's on workstations for different VLAN's for groups
Refresh computers from Windows 98 OS to NT,2000,XP and Vista OS
Refresh old desktop and laptops to new Dells, backup clients data and install on new PC's on a daily basis
I perform problem investigation & diagnosis on computers hardware
Receive and respond to incoming calls, e-mails, and/or work order production systems regarding desktop/laptop problems
I replaced hardware, such as hard drives, motherboards,memoy,processors and displays on desktops and laptops
I used remote programs to trouble shoot computers before going to the clients
Maintain an inventory of all disposed monitors, keyboards, hard drives, modems, network cards, and other components and equipment via a disposal tracking system
I setup Point of Sales stations for Sprint /Nextel retail stores,computers,printers,barcode scanners and signature pads
Add printers to network and setup clients PC's to print
Worked on large projects moving groups from one floor to another floor that was on going because of clients needs
Worked outside normal business hours

Customer Service Analyst 1996-2002

I worked with the network Engineer to install routers and switches in racks and patch all connections to patch panels for projects
I added lan connections for new clients and perform problem investigation & diagnosis on all connections on a daily basis
I installed network cabling and terminated on patch panels and jacks for servers in data racks and for clients in cubes
Installation and maintenance of Nortel Meridian and NEC PBX for new sites
Program phones, cross connected in the MFD's and IDF's for new Sprint employees and trained users as needed basis
Program CallPilot mailboxes and trained for Sprint employees as needed basis
Program ACD phones for are call center groups and trained clients everyday
Program VOIP phones in the Nortel PBX for ACD backup groups in different country for Sprint
Maintain VOIP in the Nortel PBX
Moves, add or change phones to customer's satisfaction in a cost effective way everyday
Cross connected T-1 circuits on DSX panels when needed and trouble shooting
I racked new Cisco routers and switches at the Sprint/Nextel retail stores for the migrations for VOIP
Installation of servers in racks in the data centers on an as needed basis
Replacing various components in the servers on an as needed basis
Network connectivity requirements for equipment and trouble shooting
I was the hands and eyes for the Tier 3 group they monitor all equipment I worked with them to resolve issues

Confidential, Norcross GA., 1994-1996
Installation and Cabling Technician

Installation of PBX's and Key systems for different companies
Program and installed phones on a daily basis
Moves, adds and change phones to customer's satisfaction in a cost effective way
Installation of network and phone cabling for different companies

EDUCATION / TRAINING

A+ Certification Microsoft 2004
Dell Certification Every year 2002-2009
Nortel-Meridian Options 21C-81C 2003
Option 11C ACD 2003
CallPilot server and Admin 2005
Symposium server 2005
NEC 2400 MMG, NEC ICS IMG 1996-2000
Navigator (ACD)

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