Summary of Qualifications
A results driven international business technologist with a proven record of accomplishment in successfully integrating Telecommunications/IT solutions, using leading edge technology and ideas, in support of enterprise architecture, engineering, provisioning, implementation, disaster recovery, and ongoing support. Strong project management skills, with experience in organizing, planning, and executing large-scale projects involving internal personnel, contractors and vendors; ability to analyze project needs and determine resources needed to meet objectives Leadership skills that energize multi-disciplined work teams to respond to business needs. Strengths include building productive teams, client relations, technical troubleshooting, change management, and superior customer support.

Confidential. May 2008 – Jul 2009
A $9B worlwide provider of broadband Internet service to the hospitality industry across Europe and North America spanning more than 2,300 active properties, encompassing 200,000 hotel rooms.

• Responsible for the implementation of all technologies/services deployed across the US. This includes ensuring the availability, integrity, and security for all systems and infrastructure, i.e. Security Management, Performance Tuning, Capacity Planning, Fail-over, and Load Balancing techniques for all hardware and applications.
• Responsible for strategic planning, project management, identifying opportunities for automation, cost savings, and business improvement for LAN/WAN and US IPTV deployment and local data center.
• Managed, escalated and resolved critical service delivery, daily operations and support issues for US HSIA locations via the 24/7 NOC/ Data center providing best in class support. Tier 1/2/3 Cisco/HP engineers
• Managed multiple service/cap budgets for US operations, test Lab, circuit access and hardware/software support contracts
• Created a US based Engineering group responsible for US infrastructure design and standardization, new product hardware test and acceptance, technical specifications and training and reducing engineering support costs by 20%
• Responsible for worldwide, multilingual, Customer Service support, 24 x 7, providing resolution to customer Internet access and configurations issues along with daily management of production and problem management services with less than 3% network related issues
• Implemented Project Management software and work-flow process life-cycle standardization reducing customer installation intervals by 21% and reducing procurement initial equipment purchase costs by 30%
• Established departmental MBO’s, KPI’s, and HR job descriptions/reclassification/titles for all North America Operations employees

Confidential April 1999 – April 2008
A $12B worldwide operator and franchisor of a broad portfolio of hotels and related lodging facilities with over 3,000 lodging properties located in the United States and 67 other countries and territories.

Data/Voice Operations,

• Responsible for vendor contracts, relationships and SLA compliance for provisioning, delivery, and repair activity for VPN/WAN/LAN connectivity to over 2800 locations, 65 countries and 13 call/Data Centers
• Managed multiple service/cap budgets totaling $50 M/yr in support of 200 operations personnel and staff, various test Labs, circuit access and hardware/software support contracts
• Achieved an 48% reduction of service-impacting events by establishing ITIL Service Management control processes providing for improved service up-time, a decease in the number of service impacting events and better planning and control of change related work
• Managed the Operational support and Engineering of the critical corporate campus LAN, Data center and Voice infrastructure with multiple PBX vender\'s (Nortel SL100/Avaya/Cisco) supporting Voice communications, VoIP, Call Center technology, Unified Messaging, Voice mail, and Network Access.
• Managed all LEC/CLEC/ design, test and acceptance of ISDN services
• Managed Data Center operational support and fail over testing of critical corporate systems via Systems Administration teams, tier 2/3 groups in support of data-center best practices (hot-aisle /cold-aisle cabinet placement, power backup, service space requirements, DC power distribution, network cabling, and data center operations).
• Managed the development, deployment, monitoring, maintenance, upgrade, and support/optimal operation of computing and telecommunications/IT equipment, including upgrades for network devices and services.

WAN/LAN Engineering and Implementations,

• Directed Enterprise Architecture, Engineering upgrade and deployment of fault tolerant and redundant Frame Relay/VPN WAN network, encompassing 2600+ locations, in 65 countries, utilizing Cisco and Checkpoint equipment
• Provided architecture, design, engineering and quarterly testing of voice and data disaster recovery
• Implemented multiple national and International vendors’ contracts (BT, Orange, Unisys, AT&T) for purchases related to WAN services, hardware, and support and insure SLA compliance
• Developed and maintained long term strategy road maps in conformance with overall Infrastructure Architecture and Strategy to deliver end-to-end solutions
• Established circuit-related billing validation, control, and contract compliance with a 20% operating expense cost reduction
• Managed a $20M budget for cap-ex, op-ex and upgrades

Confidential Oct 1996 – Apr 1999 Provider of Global switched voice communications to over 65 countries world wide.

• Directed Global Field Operations groups (Voice/Data) worldwide based in Brussels, Belgium
• Reviewed and approved per country operating budgets related to global field operations support
• Provided Operational support based on individual Country operational requirements
• Implemented Voice improvements (design/upgrades/modifications) for worldwide voice switched network utilizing Nortel switching platforms improving call quality by 30%

Confidential Aug 1978 – Oct 1996
CPE Operations, Overland Park, KS

• Managed Corporate Customer Premise Equipment (CPE) purchases and field training budgets of $30 M.
• Created National Technician career path training program that provided consistency in job responsibility/functionality across the Sprint operations groups
• Trained in, and provided training of, TQM methodology with experience in implementation in an operational environment

Operations Voice/Data Supervisor, Detroit, MI

• Oversaw daily Central office operations support of order provisioning, activation and maintenance of all voice/data services within the area of coverage
• Managed the testing, acceptance and maintenance of all LEC/CLEC provided services from DS0 up through SONET OC48 services
• Managed multiple diverse digital Voice Central Office switching and data multiplexing platforms and associated support equipment in multiple offices and POPs utilizing Danray, Nortel DMS, DEC, NEAC, ADPCM and other equipment.
• Managed transition and activation of several new central offices to include HVAC, AC/DC, Generator backup and battery plants, UPS maintenance, SS7 operations and configurations,

Lead Technician, Cleveland, Ohio

• Responsible for operations and maintenance of three CO telephone switching platforms, MW radio multiplexing, QC, and backup facilities (UPS/GEN/battery) environment
• Performed test and acceptance for all LEC provided accesses and MW systems
• Created customized Voice Switching training course for Sprint/SPCC (Danray/Nortel)

EDUCATION

• MS, Information Technology Management, ,
• BS, Telecommunications Management,
• USAF Tech Control