TECHNICAL QUALIFICATIONS

• Strong ability to analyze and troubleshoot complex network problems.
• Strong computer software, hardware and IP troubleshooting skills.
• Experienced with DACS, Switch, MUX, DS-1, E-1, DS-3, SONET/SDH/DWDM.
• Skilled with remote network management to include digital testing and fault isolation of complex circuits across multiple networks.
• Skilled with remote router management supporting services such as Frame Relay, ATM and MPLS.
• Experienced installing, configuring and maintaining CPE at Customer locations such as routers, ethernet switch, csu/dsu and channel banks.
• Hardwire and logical cross-connects, COAX, CAT-5, DSX-1, DSX-3 and fiber patch panels.
• Fiber network build outs and fiber optic transport sytem installs.
• Nortel Networks, Ericsson, Alcatel, Tellabs, DSC, Fujitsu, Siemens, Ciena, Cisco and Adtran.
• Experience working with multiple provisioning and trouble management systems.
• Experienced with a variety of complex test equipment and network performance tools.
• Proficient with Windows XP, NT, 2000, and MS Office products.

PROFESSIONAL EXPERIENCE

Advanced Telecom Technician 2007 - 2009
Confidential, Tampa, FL.

Network Operations Technician in field support of Local and Long distance operations. Installed and maintained voice and data circuits from DS1 through OCN throughout multiple Terminals/Nodes in Tampa and outlying areas. Worked with Voice Switch's, Sonet/DWDM systems, Digital cross-connect systems, and Multiplexors. Worked in support of Fiber Network build outs and Fiber optic transport equipment installs/augments at various nodes throughout the Tampa area. Supported the integrity of the network by maintaining site security and house keeping alarms along with proactively repsonding to network performance issues. Installed, configured and maintained CPE at Customer locations such as Routers, Ethernet switches, Channel Banks and CSU/DSU's. Involved with special projects designed to identify ways to reduce operating costs such as identifying equipment to be decommissioned along with site decomm and network consolidation. Maintained assigned vehicle, test equipment and network equipment spares. Worked to meet or exceed MTTR, SLA and CDDD in support of meeting Customer requirements.

Network Engineer 2006 - 2007
Confidential, Cary, NC.

Worked in a Managed Network Services NOC supporting WAN solutions for Enterprise Customers. Performed remote testing and troubleshooting of complex digital circuits from DS0 to OCN using various network tools and Provisioning Systems. Responded proactively to network outages and performance issues including inbound trouble reports from Customer NOC's. Worked to establish rapport with Customer NOC Engineers to enhance the Customer experience. Provided remote router support for services such as Frame Relay, ATM, and Private IP. Interfaced with internal work groups as well as LEC's and CLEC's to resolve complex network issues.

Telecom Technician III 2000 - 2006
Confidential, Pompano Beach, Florida

Network Operations Technician in support of Local, Long distance, and International voice and data services. Provisioning and maintenance of Domestic and International voice trunks utilizing the Ericsson AXE-10 and Alcatel DEX-600E switch platforms. Testing and troubleshooting of high bandwith digital circuits from DS1 to OCN in support of International Private Lines, Frame Relay, ATM and MPLS for Enterprise Customers and various Government Agencies. Interfaced with LEC's, CLEC's, and overseas PTT's for new activations and resolving network outages. Work to meet or exceed the MTTR, SLA and CDDD in support of meeting our customer requirements. Installed and maintained backbone routers such as Juniper and Cisco in support of Global IP AND VOIP networks. Maintained network spares and test equipment inventories according to company standards.

Data Technician 1998 - 2000
Confidential, Pompano Beach, Florida

International NOC Technician in support of provisioning and maintenance of International private lines to destinations throughout Latin America and the Carribean. Installation and troubleshooting of DS-0, DS-1 and E-1 circuits. Maintained Satellite earth station, RF Modems, Newbridge Multiplexers, Channel banks and CSU/DSU's. Wiring and cabling as per spec. Interfaced with overseas PTT's for installation, testing and troubleshooting of digital circuits. Installed satellite service to the US Special Operations Command (CENTCOM).

Field Service Technician 1997 - 1998
Confidential, Pompano Beach, Florida

Responsible for the installation and maintenance of CSU/DSU's, Channel Banks and other customer premise equipment. Testing and troubleshooting of Digital Private Lines. Installed and maintained Lan/Wan and Telex equipment for large financial institutions to include an ATM solution for Bank of America.

EDUCATION

Cisco Systems CCNA preparation course
Certificate in Windows NT 4.0 Server/Workstation

Suburban Technical School - Hempstead
Diploma in Digital Computer Technology