Experience

June 2008 to Current

Confidential, Monrovia, CA

Vice President, Technology Operations

Core Talent/Specialty: Transformation of IT Operations organization to meet the needs of a 24x7x365 Card Processing institution

Management Responsibilities: Manage a department of 19 staff; responsible for the availability, architecture, enhancement, security and operational effectiveness of Green Dot's Help Desk, Network Operations Center and infrastructure in support of Green Dot's requirement for 24x7x365 availability.

Accomplishments::

• Raised infrastructure availability (Point - of-Sale, Call Center and IVR) from 99.00% to 99.90% resulting in the attraction of additional partners (PayPal, Intuit/Turbo Tax, Federal Government)
• Introduced new technology to keep pace with the unprecedented (and unpredicted) growth of Green Dot
• Migrated Data Center Operations in Los Angeles from a 200 sq/ft co-location facility to a 3,000 sq/ft facility, also in Los Angeles to support corporate growth initiatives
• Introduced and implemented "Active/Active" dual Data Center processing in Los Angeles and Las Vegas Data Centers resulting in significantly increased availability
• Implemented a number of ITIL Framework practices (Service Desk, Change Management, Release Management, Incident Management, Problem Management) resulting in a 50% decrease of Production Outages
• Introduced Project Management processes via documented standards (Business Requirements, Technical Specifications, Operational Turnover) resulting in a quicker time-to-market for products and services
• Developed repeatable Project Prioritization methodology, ensuring adequate resource loading and staffing levels
• Introduced a repeatable Capital and Operational Budget Reporting and Forecasting process resulting in a 20% reduction in expenses
• Developed processes to ensure Technology Operations' requirements are met within the SDLC
• Achieved PCI Level 1 Service Provider compliance 3 consecutive years
• Introduced Call-Based routing for the Help Desk and Network Operations Center
• Implemented Service Desk solution to track work tickets and work effort for the Help Desk, Network Operations Center and Engineering teams

September 2006 to June 2008

Confidential, Pasadena, CA

First Vice President, Infrastructure Architecture and Engineering (2008-Current)

Vice President, Infrastructure Architecture and Engineering (2006-2008)

Core Talent/Specialty: Develop Technology infrastructure solutions to meet the goals of the Bank.

Management Responsibilities: Manage a team of ten engineers; responsible for the architecture, enhancement, security and operational effectiveness and availability of the Banks' Server, Storage, Network, Database and Telecommunications infrastructure in support of the Bank's Mission Critical Applications.

Accomplishments::

• Deployment of RSA SecureID Token-based appliance for Multi-Factor Authentication
• Integrated / Migrated Desert Community Bank into the East West Bank Infrastructure
• Implemented Novell's Identity Manager (IDM) product to facilitate "one-click" provisioning for new user accounts
• Implemented Trend Micro's Inter-Scan Messaging Security Suite for Internet message filtering
• Deployed Network Appliance FAS3040 SAN with Brocade Silkworm 4100 switch infrastructure
• Introduced VMWare ESX 3.0 to reduce consumption of Data Center environmental elements (Power, Cooling, Rack Space)
• Deployed Branch Image Item Processing solution to enhance float availability
• Migrated 1500+ User and Computer accounts from legacy NT 4.0 Domain to Windows 2003 Active Directory Domain

January 2001 to September 2006

Confidential, Pasadena, CA

Vice President, Architecture, Design and Production Support (2005-2006)

Assistant Vice President (2004-2005)

Manager, Server Engineering (2002-2004)

Technical Architect (2001-2002)

Core Talent/Specialty: Provide the technology infrastructure to support the Bank's missions. This includes the planning, developing, testing, implementing, securing, and supporting of technology-based business solutions which enable our staff to meet the Company's strategic goals.

Management Responsibilities: Manage a staff of 80+ employees, with primary focus on production support for External Customer Facing Applications. Responsibilities also included: data center technologies, Windows systems and managed storage devices (EMC, Brocade and Cisco). Oversee a $20mm annual operating budget and $10mm+ capital expenditure plan, including monthly reconciliation of budget to plan and annual forecasting

Accomplishments:

• Led the build-out and deployment of a Primary and Secondary Data Centers, consisting of over 6,000 square feet and 13,000 square feet of usable raised floor space, respectively
• Deployed Windows 2003 to over 1,000 Windows NT 4.0 / Windows 2000 Servers. Designed corporate Active Directory (AD) structure.
• Winner of the VMWare Virtual Vanguard Award of 2006 (Best Overall ROI and Operational Benefits)
• Designed and Implemented a Hot-Site Disaster Recovery facility to ensure consistent availability of the Banks' Online Loan Origination System

AUGUST 1999 to December 2000

Confidential, Pasadena, CA

Senior Systems Engineer

Design, Implementation and Deployment: Designed and implemented SMS 2.0 in a Single Master architecture encompassing thirty four (34) sites nationwide. Implemented MRTG to track performance and usage of Cisco and Extreme networking equipment. Deployed Cisco VPN Concentrator for remote access to the corporate network.

Development: Re-engineered corporate WINS and DNS model, with DNS migrating to Windows 2000 Server. Consolidated 16 Windows NT Servers with over 900GBs of data to a redundant pair of Network Appliance's NAS (Network Attached Storage) devices. Configured Rumba Web2Host to allow web-based telnet into networking devices

July 1998 to July 1999

Confidential, Pasadena, CA

Senior Network Consultant, Network Engineering

Design & Implementation: Designed and implemented SMS 2.0 in a 1 Master/5 Child/4 Secondary architecture encompassing nine sites nationwide. Designed the network and server implementation of Implemented Firewall-1 for corporate internet protection.

Creation & Development: Developed NT 4.0 Desktop for deployment to over 1,200 users enterprise-wide. Created and deployed server consolidation plan to reduce existing server farm from 135 servers to less than 30 NT Servers. Rebuilt existing Windows NT Domain and server security model

July 1997 to July 1998

Confidential, Pasadena, CA

Network Engineer

Performed as a consultant for clients including Donaldson, Lufkin & Jenrette, IndyMac Bank, Kelley, Drye and Warren and Twentieth Century Fox. Charged with the responsibility of evaluating and diagnosing existing networking and server-based infrastructure for best practice recommendations.

Design & Implementation: Re-designed corporate Login Script for Windows 9x, WFW 3.11 and NT 3.51 / 4.0 clients. Configured and deployed server and network equipment to be used by IndyMac in four new remote sites across the country. Standardized in-house development efforts pertaining to common development platform (VB3, VB4 and VB5). Converted 700 Users from Token Ring to Ethernet.

June 1995 to July 1997

Confidential, New York, NY

Network Support Specialist, Investment Banking

Creation & Authoring: Created NT Rollout database in MS Access 7.0. Authored login scripts for connecting users to default servers and printers

Design: Assisted in designing and configuring twenty Windows NT 4.0 Production Servers for use in New York, Atlanta, Boston and Los Angeles with DNS, DHCP as well as TC/PIP and IPX/SPX. Assisted in designing unattended installation disk for NT Workstations. Helped design two RAS servers to work in conjunction with Citrix' WinFrame Security Client

Implementation & Deployment: Assisted in the implementation of current Netware Servers with Windows NT. Deployed Internet Information Server for Company's Intranet on Windows NT 4.0. Manually installed Windows NT 4.0 on over 400 Compaq Professional workstations

Maintenance: Maintained SQL servers for use with proprietary software and SMS. Performed daily administrative tasks on 50+ Netware servers.

March 1994 to June 1995

Confidential, New York, NY

Assistant LAN Manager

Design & Implementation: Designed and programmed Call Tracking system, X-Ray Tracking system and other proprietary applications. Assisted in implementing document management system

Support: Provided support for a 125-node Novell LAN. Supported and provided upgrades to SAGA Case Management system

Maintenance: Responsible for all hardware and printer maintenance and upgrades, purchasing of new equipment and software and tested software for possible implementation. Responsible for adding new users

• Windows NT 4.0 (Workstation & Server)
• Windows 2000 (Professional & Server)
• Windows 2003 (Standard, Web, Enterprise and Data Center)
• Windows XP (SP1 and SP2)
• Microsoft active Directory (Deployment, Migration, Group Policies / OU Structure)
• Microsoft SMS 2.0 and 2003
• Microsoft Exchange 5.5, 2000, 2003 and 2007
• Microsoft SQL Server 6.5, 2000 and 2005
• VMWare GSX and ESX 2.5, 3.0 and 3.5
• Novell NetWare 6.5, Groupwise 6.5, ZenWorks 8.0
• Citrix Presentation Server 3.0 and 4.0
• Network Appliance FAS 3040 (Snap Manager, Snap Mirror)
• EMC Symmetrix (8830, DMX 2000-P and DMX 3500P)
• EMC Clariion (CX700)
• EMC Centerra (Gen 3 and Gen 4)
• Brocade Core (12000) and Brocade Edge (3800, 3900) SAN Switches
• CISCO MDS 9509 and 9513 SAN Switches
• Microsoft Visual Studio .NET 2000, 2003 and 2005
• Data Center Technologies (HVA, Capacity Planning, Generators, PDU's, UPS's)
• Federal Audit Regulations (SOX, HIPAA, FFIEC)
• PCI Compliance / Regulations
• ITIL (Information Technology Infrastructure Library)

Hobbies and Interests

Enjoy playing basketball, entertaining, singing karaoke, traveling, reading, programming and computer gaming.