Pharmacy Trainer/Technician Resume

SUMMARY:

To secure an entry level position as an SCCM/Intune Specialist where my skills will be fully utilised and enhanced.

TECHNICAL SKILLS:

Knowledge of Enterprise Mobility Management Suite (i.e. System Center Configuration Management (SCCM), Azure Active Directory and Microsoft Intune MDM/MAM).
Proficient in Microsoft Windows Operating Systems 10 Configuration and Administration
Handled Computer Software and Hardware installations, upgrades and maintenance.
In - depth Knowledge of TCP/IP networking protocol and OSI standards.
Understanding of (IEEE 802.11a,b,g,n,ac) Wireless Technologies and Security.
Knowledge of ITIL (Information Technology Infrastructure Library) version 3 framework
Able to communicate technical information effectively to system users in person, writing and over the phone.
Ability to learn new technical processes and concepts quickly and effectively
Good customer service skills, work ethics and organizational skills.
Able to work in a team and also independently.
Excellent problem solving and analytical skills.

PROFESSIONAL EXPERIENCE:

Confidential

Pharmacy Trainer/Technician

Currently working on a company-wide Pharmacy modernization project, training users and configuring our new Prescription Processing Management System in several of our over 500 Pharmacy locations nationwide.
Handle training and support of PDX Enterprise Pharmacy System (EPS), Condor Rx90 Prescription Processing Software, Symphony Pharm-Assist Workflow Management System on a Windows platform.
Resolve errors and rejections associated with E-scripts and Pharmacy electronic claim adjudication.
Coordinate troubleshooting efforts for services, devices and network connectivity with the central helpdesk team.
Installed Print servers, Network and thermal printers, workstations, biometric scanners, page scanners, handheld scanners, other computer peripherals, SNAP Server for disaster recovery and hot-swap defective Server RAID drives.
Perform end of day System backup and Inventory Control Management
Health Insurance Portability and Accountability Act (HIPPA) certified.
Pharmacy Technician Certification Board (PTCB & ExCPT ) certified.

Confidential

Chantilly VirginiaSoftware Testing & Customer service Rep

Tested and used SIBEL, an SQL-based database software
Responded to inbound calls for Datatrac Information Systems, a federal contractor, on the