Microsoft Office 365 Administrator Resume

SUMMARY:

Seeking a position as a Microsoft Office 365 Cloud Support Engineer in an organization where my education and experience will be beneficial; along with the opportunity for growth and advancement.
Qualified Desktop Support Technician with extensive knowledge of Windows operating systems, multiple software applications and Microsoft Office 365 expert.
Excellent aptitude for providing extraordinary customer service in politically charged environments.
A passion for continuous learning, strong problem - solving skills, critical thinking and good judgement.
Ability to work independently in fast-paced environment where technology and customers' requirements changes regularly
Over 9 years of in-depth knowledge of supporting and complementary technologies with Office 365 services.

TECHNICAL SKILLS:

Vista/windows7/windows 8/8.1, Windows 10, Apple/Macintosh, IBM
Windows Server 2007/2008/2012/2013/ 2016
DNS, DHCP, IP V4 and V6, Backup and other storage
In: depth expert knowledge of all Microsoft Office 365 Softwares and Applications
Exchange servers, SQL server, PowerShell, Active Directory
Microsoft Office 365 and Migrations (CutOver, Stage and Hybrid Configurations), ADFS (with SSO), AAD, SCCM, FIM, MIM

PROFESSIONAL EXPERIENCE:

Confidential

Microsoft Office 365 Administrator

Manage over 13K objects, licenses, user access permissions in FIM, EAC, MIM, PowerShell, etc
Create, manage and monitor reports for Office 365 users and services including Cloud Security, storage, backup and recovery, etc.
Communicate with both end-user, partners both written and verbally on a daily basis
Comprehensive advice and solution to clients on the planning, implementation and implementation of Office 365
Creation of technical concepts, documentation including presentation to the customer
Continuous development of technical, methodological and technological expertise in the Office 365 environment confidential

Confidential

Engineer/ SME

Provide technical support to Office 365 enterprise level end-users and partners with Exchange Servers and Exchange Online, Outlook client, PowerShell, MailFlow, DNS, SharePoint Online, Lync/Skype for Business, Active Directory, ILM/FIM 2007 or 2010, MDM (Mobile Device Management) technologies, Intune, Azure Active Directory Premium (AADP), Group Policy, and/or Azure Rights Management, Microsoft Office, MS Teams, OneDrive for Business and OneDrive.
Migration from other cloud environment to Office 365 cloud, Migrate from On-premise to O365 cloud
Configure and maintain cloud security for O365 tenants
Manage, purchase, etc. Office 365 Subscription/License Plans, Azure, other platforms and other services including Billing Account management
Manage, maintain, Update and Upgrade, extend and enhance production environment
Small, medium and large Partner / enterprise Office 365 user and partner onboarding satisfaction
Strong communication with O365 partners and end-users, technical support skills and leadership for over 9 years
Create and document Service Ticket in several data tools