SUMMARY:

I have over 21 years’ experience working in the telecommunications industry, and am presently looking for a position which further utilizes my extensive knowledge in voice networking using Nortel DMS & MSC/MTX Switches, Ericsson MSC, Ericsson MME, SS7 Signaling, Wireless Translations, Confidential HDX switches, VoIP using Cisco CallManager 5.0, Confidential Slice, and Cisco VG248's, data networking using Cisco Routers and Catalyst Switches, transport networking - using DWDM/SONET technology, Nortel S/DMS OC-192 & OC-48’s, NET Promina 400/800 Multiplexers, Ciena Corestream equipment, Cisco 15454, Infinera, Cyan optical transport equipment, and Satellite & Microwave communications systems, as well as cross connect systems such as DACS and DSX panels. Also, I have experience in telecom equipment installation work, and Project Management experience on large, long term, nationwide extensive wireless projects.

EMPLOYMENT:

Confidential, Bluffton, SC

NOC Engineer

Responsibilities:

• While employed in this position my responsibilities included proactively monitoring Confidential Communications’ network infrastructure using tools such as Netcool and Monolith AssureNow. I Worked in a team environment to manage our Video, Data Network, and ISP services focusing on reliability, performance, and security.
• Other duties included troubleshooting alarms and alerts that were generated by network equipment.
• Troubleshooting issues that were reported by customer, affiliate, or other sources to resolution in regards to Confidential products.
• Troubleshooting issues with field operations to resolve customer/network related issues.
• Directed efforts so as to maintain service Mean Time to Repair (MTTR).
• Opened and updated tickets as needed.
• Identified issues that may be affecting customers and notified them.
• Provided service restoration status and consultation to internal teams, management, as well as customers.
• Performed network upgrades.
• Maintained configuration backups.
• Assisted with alarm correlation and fault determination.
• Trained Tier I and Tier II as required.
• Created processes and procedures for Tier I and Tier II to perform troubleshooting and ticket management.
• Ensured NOC was seeing all appropriate logs and alarms from equipment that was in production.
• Worked with IT to make appropriate improvements to the systems to improve the NOC productivity, effectiveness and efficiency.
• Performed other duties as assigned to ensure the proper operation of the NOC.
• Maintained a working knowledge and experience in layer 3 routing protocols: RIPv2, OSPF or IS-IS, and BGP.
• Knowledge of Juniper and Cisco routers, especially the Juniper MX, EX, and SRX platforms.
• Knowledge of DOCSIS 2.0/3.0 and Packet Cable standards
• Knowledge of telecom standards TDM, WDM, DWDM, SONET, ATM, DSL, ADSL.
• Proficient in all MS Office programs including Project and Visio.
• Strong oral and written communication skills.
• Proven ability to manage multiple tasks/projects as well as lead small, directed projects.
• Working knowledge of IP and RF video distribution architectures.
• Working knowledge of SIP, MGCP or H.323 VoIP protocols.

Confidential, Greenville, SC

Network Analyst

Responsibilities:

• While employed in this position my responsibilities include troubleshooting issues on the backbone network including DWDM and SONET issues, monitor the network and coordinate with Transport Engineering, Field Operations, and OSP Engineering, Troubleshoot Electrical/Optical/DWDM issues on the network as needed, Create and document various Method of Procedures to support repair activities, and provide peer reviews of RCAs and RFOs when needed.
• I have knowledge and experience with the following equipment: Nortel OC-48 Classic, Cyan Z33/Z77, Cisco ONS 15454, Infinera, Ciena 4200, and Transmode.
• I also have experience with OTDR, EXFO, and Confidential -berd test sets.
• I have the ability to isolate issues in a timely manner, familiar with CWDM/DWDM(C-band, L-band, Digital DWDM) theories and protocols, experience with troubleshooting wavelengths (2.5g, 10g, 40g, 100g), and Proficient in troubleshooting SONET(OC-3, OC-12, OC-48, OC-192).

Confidential, Atlanta, GA

Wireless Translations Engineer

Responsibilities:

• Tasks for this position included developing/implementing Data Translations for all types of Rehomes, MSC site adds/deletions/modifications, MSC SS7/Routing for rehomes, PSAP Trunk Testing, PSAP Phase Change, Remote LAC definitions, RNC/BSC adds, Femtocell adds, SIAD work, and LTE TAC Changes.
• I also kept the MOPs (Method of Procedures) for these tasks up to date with changes and additions. I attended all courses required for new tasks and updates for existing tasks.
• Responsible for a variety of activities, both specialized and large-scale, related to the BSC, RBS, RNC, RXI, and Node-B. This includes but is not limited to cell definition within the MSC and BSC, cell rehomes, BSC/RNC rehomes, 911 phase changes, and many special projects related to the RAN.
• I performed remote data translations in varying types of equipment and technologies (2G,3G,4G LTE) to support the wireless infrastructure.
• In many cases the position required me to create and document methods of procedures, work within larger project teams, and create and test configuration scripts prior to implementation.
• I also attended project calls and performed off hours work. I was a SME as it relates to MSCs, RNC/BSCs, and Node B/Cell Sites remote data translations.
• I also led projects to install complex network translations and conduct complex switch translation activities for new process and product implementation.

Confidential, Schaumburg, IL

Data Translations Implementation Engineer

Responsibilities:

• I used several tools for troubleshooting after the DT load was implemented such as various traver commands, and SS7 message traces to make sure the call or treatment processed through the correct tables and ended Confidential the correct destination.
• I also used a tool called Snooper to manipulate the mobile subs which the call testers were using to make the test calls to verify that the DT was functioning properly.
• I also was required to use various Confidential & Confidential proprietary tools such the Confidential Portal to receive Network Change Requests, the Internal Work Order System to document the work being performed, and the Trouble Ticket Service to pull down work which needed to be completed immediately.
• A program called Procomm Plus was used to remotely access over 50 Nortel switches in the Central Region, this emulator was used to set up captures of the work being loaded as well as auto loading scripts and transferring patches using FTP into the MSC’s.

Confidential, NY

Customer Support Engineer

Responsibilities:

• While employed with this company I performed the following duties.
• Worked in system test before going to customer support so that I could become familiar with the different switching platforms being sold by Confidential .
• I tested the following switching systems, the Confidential, HDX, and different versions of the Slice.
• These tests were performed on a fully built system, this was the last check before the Switch was delivered to the customer. I performed in detail the following tests, tested the console ports to make sure login was available from these ports, tested ethernet port to make sure remote login worked, extensively tested all types of line cards using a call generator (TTG) to ensure each individual circuit worked according to specs.
• Performed troubleshooting on boards and switch parameters to isolate problem before sending component back to the board test group for repair.
• After making sure the hardware worked properly within the switching system, I focused on data translations.
• This consisted of making sure that the database that was loaded would translate the dialed digits properly as well as route the calls to the appropriate trunks for communication with distant end switches, or terminate the call within its own switch.
• Made sure that the database would recognize the hardware properly when a hardware fill was performed, ensure the system parameters worked smoothly with translations when set, and checked all areas of the database including the group and route tables, Confidential 's (dial code tables), individual hardware profile screens, maintenance screens, generation screens, and administration screens.
• After moving into my position in customer support, my task was to resolve customer issues whether they were hardware or software translation issues. This was done by requesting remote access to the customers switch, talking the customer through the process, going to the customer’s equipment site, or trying to re-create the customer’s problem using a mock-up switching platform Confidential my office.
• If none of these options worked then the problem was passed on to lab engineering, software engineering, or hardware engineering, I worked closely with these groups to resolve the customer’s issue. I was also required to be able to read electronic schematics, use company developed software, read and interpret switch network diagrams, and design mock-up switching networks for testing purposes.

Confidential, Augusta, GA

Technical Engineering Instructor

Responsibilities:

• Voice switching systems using the Confidential this included the operation, administration, maintenance, and provisioning.
• Circuit pack replacement, hardware maintenance, provisioning system parameters, routing tables, dial code tables, group tables, programming for T1/E1 transport connections, and switching fundamentals. Also taught troubleshooting for voice networks.
• Transport backbone using the NET Promina 400/800 Multiplexer, this included the operation, administration, maintenance, and provisioning.
• Multiplexing fundamentals, circuit pack replacement, hardware maintenance, provisioning system parameters, gateway links, gateway nodes, neighbor gateways, programming for voice/data ports, trunk programming, monitoring links for anomalies, voice compression programming, and echo cancellation. Also created troubleshooting scenarios on live network.
• Taught the fundamentals of modems and cryptographic devices including the hardware maintenance, and programming for various modes and types of transport links, as well as troubleshooting.
• Data Networking systems using Cisco Routers/Switches, this included the operation, administration, maintenance, and provisioning. Hardware maintenance, provisioning system parameters, how to perform Cisco IOS upgrades, programming for trunking, VLANS, used IGRP, OSPF, BGP, etc. Taught NetScreen Firewalls, and used HP Openview, Netcool, and other network monitoring tools using SNMP protocol to monitor the network.
• Also, troubleshooting for various faults within the network was explained in detail.
• Taught an intermediate course on Microsoft Exchange. Set up exchange servers with clients, injected various faults into system for troubleshooting.
• VOIP (voice over IP) using Cisco CallManager 5.0 & Cisco VG248's. This included the operation, administration, software maintenance, troubleshooting, and provisioning. Created phone lists and loaded into CallManager so voip phones could pull numbers from Confidential pool. Programmed for routes, links, trunks, and system parameters. Also injected faults for troubleshooting this softswitch. Explained softswitch fundamentals.

Confidential

Nortel GSM MSC/MTX Switch Engineer

Responsibilities:

• I used the following Nortel MSC/MTX tables to provision, troubleshoot and update patches and settings to the switching system. I used Nortel MTX table HNPACODE, STDPRT, and RTEREF for digit translations, and table OFRT to edit call processing tables. Used Nortel MSC DSKUT and DISKUT commands to add, delete, and copy files and volumes on the IOM and XAC. Used the RECORD command for printing and sending, and used SFDEV for file text editing. Used table TERMDEV to manipulate IOD's, IOC's, and IOM's. Used LOGUTIL and DLOG to interpret message traces, activity reports, hardware and software errors, test results, changes in state or status, or any other event or condition that would affect the performance of the switch. Used command line scripting to create short commands under my profile. Used the DMO utility and the DMOPRO command to make any mass datafill changes.
• Used the following tables for building voice trunk groups, CLLI, TRKGRP, TRKSGRP, TRKMEM, C7RTESET, ISUPDEST, and C7TRKMEM.
• Used ICOT command to validate voice paths and SS7 signaling of ISUP trunks, also used CVTEST command to validate glare compatibility with end offices. Used COTREQ to control the implementation of automatic ICOT trunk testing.
• Used the killer trunk feature extensively using tables KTPARMS, KTGROUP, KTMINMAX, and KTREPORT. Used the following tables for bringing MSC to BSC SS7 A links into service, table CLLI, TRKGRP, TRKSGRP, TRKMEM, C7LINK, C7LKSET, C7RTESET, ISUPDEST, C7TRKMEM, C7NETSSN, C7LOCSSN, GSMSSI, and BSSTYPE. Used LOADPM command to load PM's such as DTC's, LIU7's, EIU's, NIU's, and LIM's. Used the PRSM feature to validate, apply, and remove software units on PM's. Used tables AUTOOPTS, PADNDEV, and the feature AUTOAPPLY to load any new patches that are needed. Used DISKUT feature along with tables IMAGEDEV, and IMGSCHED to set up XAC and MS image dumps. Used DUMP command along with DISKUT feature and table PMLOADS to dump a compiled image from an individual peripheral module. Used EXT section of the switch under MAPCI;MTC to view, monitor, interpret, and release external alarms. Used the OMC-S Element Browser while connected to the SDM (Supernode Data Manager) to pull operational measurements for call processing events, signaling events, resource usage and errors, and running CDR reports. Used AMREPCI along with tables OFCOPT, OMREPORT, to set up the maintenance manager’s morning report. Also routinely checked the nightly maintenance logs such as the IMAGE dump, REX testing, PRSM based patching, TRAP's and SWER's. Used the tool OAMS for SS7/IP Gateway monitoring.
• Used the HPSS7RMON tool to change and monitor the SS7 elements of HP OpenCall. Used the K1205 Protocol Analyzer to monitor the Gb links for message sequences which proved GPRS function and integrity or GPRS malfunction and failure. Used the OMC-D while connected to the SDM to gather logs and statistics on the SGSN. Also used tables FACODE, OFCCODE, and PXCODE to manipulate NPA-NXX code moves and re-homing. Used tables GHLRSSOP, GHLRGPRS, and GHLRIMSI to manipulate individual subscriber options.
• I also had 5 major fixes which I worked to resolve for the Cayman Island Switching Network, these were problems which helped resolve issues for the whole Caribbean Market. I also managed all DTC/PDTC T1/E1, and TN1X transport connections to other LEC's, and international trunking, as well as the SS7 links to other external equipment such as links to the BSC/TCU, billing and prepaid servers, SMSC Servers for texting, SGSN Servers for data services, linksets and routesets, and the Voicemail System.
• A major accomplishment while in this position consisted of the proper shutdown and the re-initialization of the Switching Center during and after Hurricane Ivan providing local subscribers with international dialing capability, making Cingular Wireless the only carrier on Grand Cayman with reliable uncongested international long distance in the weeks following Hurricane Ivan.

Confidential

Switch Engineer

Responsibilities:

• My duties associated with this job consisted of complete provisioning and optimization of a 16-shelf configuration providing US Centcom with a 720-line configuration.
• I was responsible for all troubleshooting, provisioning changes and updates, maintenance pertaining to the ISDN primary and basic rate services, voice over IP (Voip), video teleconferencing, trunks connecting to digital paging terminals, and optical Confidential -1 level interconnecting trunks to transmission equipment and other switches within the network. Also, extensive knowledge of this switch allowed me to successfully work with the Network Operations Center and outside plant technicians to resolve various customer issues Confidential different levels regarding these circuits and trunks.
• The periodic switch database backups, circuit pack return and replacements, and preliminary maintenance inspections were also an important part of my daily duties in this position.