Avaya Engineer Resume Chandler, AZ - Hire IT People

SUMMARY:

Chris has over twenty years of technical experience in the voice and data communications specializing in the Avaya platform and associated adjuncts.
System Platform Configuration; SAL; AES; SES; Session Manager; System Manager; ASBC; CMM; AMM; AVP
A wide variety of Telecommunications adjuncts
Vast experience with Avaya Server and gateway configuration and programming.
Strong knowledge of VOIP protocols and their implementation
Lead technician for a 20,000 station implementation. Responsible for configuring Avaya servers and gateways, installation of IP stations and troubleshooting
Provides team leadership to other technicians for implementation of Avaya products
Solid expertise in field installation/ maintenance/ repair of Avaya Communication Manager and IP Office: Voicemail Pro
Provide on - site technical support for the resolution of hardware, software and application problems
Experienced with cutover and testing procedures
Experience with both new and upgrade installations and processes
Implementation and programming of Avaya and Nortel VOIP Systems
Provided remote technical assistance to field technicians
Worked on many different applications: ACD, CMS, Modular Messaging, EAS, IVR, SBC, AMM, CMM and Fax Servers

PROFESSIONAL EXPERIENCE:

Confidential, Chandler, AZ

Avaya Engineer

Meet with the different lines of businesses and designed and built Call flows to meet their requirements
Added new PRI and SIP trunks as needed
All MAC (moves, adds and changes)
Monitor License activity and verify we have room for growth
Validate and manage all certificates
Monitor and troubleshoot any alarms
Work with the service desk to clear tickets
Worked with Avaya and Service providers
Worked with the Data Network team on certain projects
Upgrade equipment when needed
Work with SM, SMGR, AES, AMM, CMM, CMS, and ASBC. Install maintain and upgrade

Confidential - Monrovia CA

Avaya Chief Technician

Customers serviced: IBM, Harrah’s, Los Angeles Times, Washington Mutual, State of Texas
Programmed Server and Non-Server Based Telephone Systems
Install SM, SMGR, AES, and CMS and do all the integration needed.
Experience working with Avaya Provision
Installed Telephony Equipment
Remote Technical Assistance
Troubleshoot design, programming, wiring and installation issues
Trained End-User on phone system usage and features
Designed and installed wiring infrastructure
Performed all Accounting Responsibilities
Maintained all Financial Statements and Records
Sold Hardware
Maintained Relationships with Hardware Suppliers
Initiated and Maintained Client Relationships
Controlled Inventory
Maintained a company with 63 sites all network together