systems engineer Resume

Education

B.Sc.(Hon)Software Engineering

Employment Record

Confidential,Voice Consultant, Jan 2002 – June 2007

Drive Unified Communication Technology, achieving cost saving in Telco & equipment costs for Cisco assisting P&L
Analysed and delivered client base requirements by implementing networking strategies
Design and recommend AVVID architectures (Architecture for Video & Voice Integrated with Data)

Travelled to:
Austria, Belgium, France, Dubai, Germany, Netherlands, South Africa, Spain, Singapore, Switzerland, USA to ensure standards were met and role-out projects.

Client management role, solving escalations and consulting within the EMEA Cisco infrastructure.
Part of project to replace legacy Lucent PBX telephony with AVVID networks throughout the EMEA

Engineering design and support for voice projects.
Monitoring and maintaining availability of the Cisco Enterprise production network in EMEA.
Regular interfacing with Cisco TAC /Voice Business unit,
1 in 4 week’s -on call as priority 1 engineer (3rd level), for infrastructure escalations for EMEA.
New technology introduction include evaluating new technologies and designing its implementation
Centralised Call Processing deployment, Unity, Virus prevention and update engineering.
Ownership of AVVID network policing
Role includes site implementations of AVVID technology, ensuring design standards are met

Overall Achievements

Resolved intricate new product faults and showcased Cisco’s latest products
Managed the outsourcing of major support services, SLA’s & contractual agreements
Regularly consult/manage new support teams on technical issues.
System optimisation –reduced faults through troubleshooting and optimising design

Key Skills

Infrastructure design and operational engineering/ experience, team working.
Rapid creative and deductive thinking. Design and Implementation experience.

Confidential,Cisco Technical Consultant , September 2001 – Jan 2002
I worked within the SME sector of BT within the midlands region. My role was to provide support for the IP specialist engineers, giving them guidance with network designs. Opportunities included IP telephony and Wireless solutions. The main reason for me being seconded to BT was to help build a stronger relationship between Cisco & BT by empowering them to sell and support a wider range of Cisco solutions more easily.

Confidential, Systems Engineer, September 2000 – September 2001
My primary role was to provide support for Cisco account managers by performing technical demonstrations for customers and verifying network designs submitted by Cisco partners. As a Systems Engineer on the graduate program we were given 6months extensive training. Within my first four months I was accredited to the CCNA and CCDA level, a couple months later I was accredited to CCNP.

I worked on two high level projects. The first project involved me configuring the High Availability features on the 6509 used for the Comic Relief web site. The second involved me carrying out a network audit health check on a major satellite TV company’s current network infrastructure. The organisation was planning to implement IP telephony and video streaming in the near future, this audit helped them determine how to plan the integration.

Additional Information
Weight training three times a week and participating in a hand to hand combat called ‘Krav Maga’, helps me to remain fit and healthy. This has made me more disciplined and motivated to accomplish all my goals. Also participate in a basic Spanish class once a week as I’ve always been interested in learning a 2nd language. I’ve recently become a school governor within an inner city school as I feel it is important to give back to the community, ensuring that local educational standards are met.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship