Vice Presidentâ€”Solutions Engineering Resume Landover, MD - Hire IT People

SUMMARY:

Analytical, technically inclined, and growth - oriented professional, with wide-ranging experience in information technology operations management; IT solution design and implementation; and IT infrastructure administration. Expert at handling and completing various complex projects while ensuring on-time and under budget delivery in accordance with requirements of clients. Recognized for unparalleled work ethic; with the ability to work in a fast-paced and challenging environment. Armed with articulate communication and interpersonal aptitudes in establishing positive rapport with all levels of individuals.

AREAS OF EXPERTISE:

Software Engineering and Development
System and Network Administration
Vendor and Contract Management
Continuous Process Improvement
Server Migration
Database Management

TECHNICAL ACUMEN:

Operating System: Microsoft Windows NT 4.1 | Windows 10 Windows Server NT 4.1 - 2016.

PROFESSIONAL EXPERIENCE:

Confidential, Landover, MD

Vice President—Solutions Engineering

Responsibilities:

Fulfill various IT-related tasks including vendor management, call center infrastructure design, and contract negotiation with security companies for physical security systems and cleaning companies, as well as sub-contractor management regarding execution of existing and potential contracts
Identify viability of additional call center company by assessing potential locations
Develop and execute network infrastructure which include local area network (LAN) and wide area network (WAN) switches and routers, firewalls, and Microsoft Windows servers such as Active Directory, SQL, and file and telephony servers
Hold accountability for license management for executive-level point of contact in addressing issues and providing technical solutions
Serve as point of contact between clients and original equipment manufacturer (OEM) vendors to ensure client satisfaction and resolution paths conformance

Director—IT Solutions

Confidential

Responsibilities:

Devise solutions to achieve government request for proposals (RFPs), request for information (RFI), request for quotations (RFQs), and commercial requirements
Communicate with potential commercial customers, while reviewing RFPs for specific requirements to identify solutions in accordance with requirements
Interface with clients in improving process flows for telephony, email, web chats, and other interactions methods
Manage projects for numerous clients including overall aspect of client delivery and post-implementation duties

IT Manager

Confidential

Responsibilities:

Take charge of interviewing and recommending newly hired associates and facilitating orientations to build an integrated technical team
Assume responsibility in ensuring help desk coverage and authorizing employee vacation schedules and timesheets
Work closely with the HR Department in hiring staff with exceptional skill set in alignment with changing requirements of clients
Oversee numerous IT tech teams including .NET programmers and system administrators

Telephony Technician | Developer

Confidential

Responsibilities:

Carry out all levels of customer support to address a broad range of customer needs, from administrative support in handling users, workgroups, automatic call distributor (ACD), and attendant interactive voice response (IVR) call flow design functionality and implementation up to scheduled reporting and switchover redundancy and peripheral equipment installation such as media servers and Audiocodes Gateways
Function effectively as SQL, Active Directory, DNS, and telephone server system administrator, responsible for development and implementation of critical Genesys PureConnect telephony solutions for call centers to commercial and federal clients
Create custom applications on Microsoft Windows-based customer interaction center ( Confidential ) telephony platform such as logging, alerting, and skills-based call routing
Establish data retrieval systems for automated implementation of data stored in database servers (SQL and Oracle) IBM mainframe solutions through screen scrape technologies
Spearhead a project transferring servers and services during the migration of the company to other locations, ensuring call center migration with no interference in network, telephony, and computer operations between the two locations
Prepare and present a custom Crystal Reports to the management

We provide IT Staff Augmentation Services!

Vice Presidentâ€”solutions Engineering Resume

Landover, MD

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship