IP Support Resume

OBJECTIVE
To obtain a challenging position with a company requiring organization, flexibility and teamwork that will allow me to utilize the skills and training I have acquired.

QUALIFICATIONS SUMMARY
A result oriented, multi-tasked individual with extensive computer and communication skills. Specialized areas include providing superior customer service, various computer programs and troubleshooting. Proficient in: Using Remedy ticketing system; PC Hardware; PC Software; Windows XP & Windows Vista; Windows 7; Iphone, Blackberry; Microsoft Outlook; Mcafee; Norton security products.

EXPERIENCE
Confidential
IP Support 2/08 –10/10

Handle large volume of incoming telephone calls, covering full range of customer services in a prompt and professional manner, obtaining all information for resolution of transaction.
Troubleshoot TCP/IP Network Connectivity, wireless networks. Assist customer with Comcast online backup, Norton; Mcafee security products. Troubleshoot and install modems, VOIP phones, assist with setting up new users and configuring both Outlook and Comcast.net email accounts.
Maintain activity log for each call received. Resolve and document customer issues using Remedy ticketing system. Answer customer questions regarding Comcast Digital Voice (CDV) and High Speed (CHSI) product, as well as, other new products as they are launched.

Confidential
Barber 5/01 – 11/09

Cutting and styling hair to meet customer satisfaction
Provide superior customer service

EDUCATION

Computer Network Technician Diploma
Cosmetology License Barber License

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