PROFESSIONAL SUMMARY:

• Having 12 Years experience including 8+ years designing and leading architectural efforts for infrastructure
• Hands - on technical lead for Azure Active Directory deployment to build datacenters, SKU replacements and optimize build out plans.
• Creation, control, reviews of technical solutions.
• Hands-on experience working with different Azure systems for Frontend, Middle Tier, Backend, Infra Deployment, Network, Patch and Incident Management.
• Acted as a technical interface with other Identity teams (MSODS, MSA, OrgID, DMS and Deployment Team & Internet Dev Team)
• Deep understanding of the current state of infrastructure automation.
• Mature understanding of MSODS as a service.
• Proven Infrastructure architect skills with in depth troubleshooting skills
• Customer interaction to transition thoughts and concepts into solutions and delivering that interaction.
• Key contributor to design One Touch Imaging tool and various automations
• Private Cloud solutions with Cisco UCS, VMware & Confidential System Centers.
• In depth technical experience in data center operations within large enterprise networks including the implementation and support of Server, Storage and Network Devices.
• Experience with infrastructure migrations, infrastructure disaster recovery planning and implementation.
• Experience in automation, configuration, etc.
• Implementing data center and virtualization solutions that solve real-world problems and deliver value to clients.
• Network monitoring and implementation, Cisco Network Deployment, VLAN management, Cisco UCS, VMware ESX, Vsphere Management.
• Configuring Port interfaces, ACL’s and VLAN’s on switches
• Work with Confidential Support Engineer and Premium Field Engineers

TECHNICAL SKILLS:

Operating Systems: Windows Server 2019, 2016, 2008, 2003, Red hat Linux 6, Cisco IOS, Cisco NX-OS, VMware ESXi, Novell

Confidential Systems: PowerShell, Confidential Azure, Confidential Office 365, Confidential Online Directory Services, Active Directory, DNS, DHCP, Confidential Cluster Service, Confidential Server 2008, 2012, SCCM, SCOM, MS SQL, Confidential Exchange, Soft Grid/ Confidential App-V, MDOP, Windows

Networking Systems: Cisco Networking, Cisco Switches, Cisco IOS, Cisco NX-OS, Solarwinds Network Management, Cisco UCS, Cisco Fabric Interconnects, Open NMS

Specialties: Strong Infrastructure Fundamentals, Confidential Azure Cloud, Dev-Ops, Data Center Design and Infrastructure Management, Virtualization, Consulting and Solutions Architecture, Confidential Windows Server OS, Infrastructure Problem management, Team Building, BCP, Client Relations, ITIL V3, Project management, Vendor management, Server Hardware, Flexible with 24x7x365, deliver quality implementations

Other tools and Technologies: PowerShell, Scripting Solutions, C#, OCS Toolkit, ICM, FPGA, H/W test, TFS,VSTS, GitHub, deployment workflow, Physical Hardware installation, HPC, Compute

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Service Engineer Lead

Responsibilities:

• PowerShell scripting solutions to automate platform setup and testing.
• Driving Automations Strategies.
• Physical server, Network, Storage install activities
• Debugging, troubleshooting complete stack of a service; drive analysis of a service outage to recommend solutions to solve problems permanently
• Identifies and coordinates technical issues through phases of triage, diagnosis, mitigation, and repair planning.
• Drives the service outage until resolution
• Performs incident resolution, problem determination and root cause analysis
• Partner with internal / external customers on technical problem management
• Overseeing and driving tasks with team members
• Projects status reporting and negotiating ETAs.

Tools: Confidential Windows Server 2019, 2016, Hyper-V, Windows PowerShell, Windows DNS, Windows DHCP, Windows Deployment Services, OCS Toolkit, FPGA, Hardware Testing, IOS, Iometer, Prime95, Intel, AMD, BIOS, BMC

Confidential, Redmond, WA

Deployment Service Lead

Responsibilities:

• Technical lead for planning and implementation of MSODS Datacenters.
• Deployment and configuration of different MSODS roles (Frontend, Middle Tier, Backend, Infra) in cloud Datacenters using tools and scripts and automation workflows.
• In depth troubleshooting of OS deployment and Role Deployment Issues.
• In depth troubleshooting of Servers Hardware, OS and network issues.
• Troubleshooting Live Site Issues and recommending effective solutions.
• Performs incident resolution, problem determination and root cause analysis in accordance with SLAs
• Understanding MSODS Network Components architecture and help in implementation.
• Work with deployment team to automate the MSODS roles deployment process.
• Deployment of disaster recovery plans for MSODS server across different datacenters
• Writing technical documentations, processes and procedures.
• Perform upgrades to hardware, operating systems, and applications.
• Tuning the servers for better performance & availability
• Configuring the updates of the security patches for OS to maintain the Security compliance.
• Customization of the availability & performance reports.
• Process Improvement and process creation.
• Providing the to new team members.
• Performs incident resolution, problem determination and root cause analysis in accordance with SLAs
• Document solutions and train operational teams on supportability
• Deployment status reporting to Management

Tools: & Technologies: Confidential Azure Active Directory, Confidential Office 365,ADLDS, Confidential Windows Server 2008/2012 Operating System, Confidential System Center Data Protection Manager, Hyper-V, Confidential SQL servers 2008/2012,Windows PowerShell, Online Active Directory Services, Windows DNS, Windows DHCP, Confidential Cluster Service, Windows Deployment Services, Windows Server update Services,F5 load Balancers, OS Deployment (Imaging) Automation, Confidential Graph Service, Patch Management Tools, HP, Azure WCS, Godzilla Servers

Confidential

Service Engineer

Responsibilities:

• Datacenter deployment for MSODS Service in Office 365 private cloud
• Milestone deployment and configuration of different MSODS roles.
• Deployment, planning and execution Backend, Frontend, Middle Tier, infra Roles.
• Working experience with DS Explorer, DSmanage, DMS, DCAdmin and other MSODS tools.
• MSODS Network Components architecture and implementation.
• Develop and automating the MSODS roles deployment using customized PowerShell Scripting.
• Deployment of data protection manager.
• Writing technical documentation for MSODS
• Deployment, planning and execution of different roles in Office 365.
• Disaster recovery & backup plans.
• Creating Technical Architecture Diagrams with technical documentations.
• Perform upgrades to hardware, operating systems, and applications.
• Configuring the updates of the security patches for OS to maintain the Security compliance.
• Incident Management and process Improvement.
• Tuning the servers for better performance & availability.
• Customization of the availability & performance reports.
• Providing the to other Office 365 partners.
• Performs incident resolution, problem determination and root cause analysis in accordance with SLAs
• Successful knowledge transition to 21vianet team.

Tools: MSODS DC Admin, MSODS Recovery Console, DC Replica, CPM, DSmanage, ADLDS,DMS,ACS Skynet, Confidential Office 365, Confidential System Center Configuration Manager, Confidential System Center Operation Manager, Confidential Windows Server 2008/2012 Operating System, Confidential System Center Data Protection Manager, Hyper-V, Confidential SQL servers 2008/2012,PowerShell 2.0 Scripting, Online Active Directory Services, Windows DNS, Windows DHCP, Confidential Cluster Service, Windows Deployment Services, Windows Server update Services,F5 load Balancers

Confidential

Technical Analyst

Responsibilities:

• Manage Windows 2000/2003/2008/2012 servers and network environment.
• Configuration and management of VMware clusters.
• Configuration and management of Confidential Clusters for High Availability.
• Managing the Vsphere infrastructure
• Configure and Manage Virtual Networks using vCenter Server
• Create and manage standard and distributed virtual switches.
• Manage user access to the VMware infrastructure
• Use of vCenter Server to monitor resource usage
• Using VMware vCenter Update Manager to apply ESXi patches
• Create and manage Vsphere data stores
• Configure ESXi with iSCSI, NFS, and Fibre Channel storage
• Perform VMware Vsphere® vMotion® and Storage vMotion migrations
• Implemented Mwatch for proactive monitoring of IT Infrastructure.
• Planning & design for implementing Mwatch for proactive monitoring of IT Infrastructure
• Integrate existing ticketing tool with Mwatch.
• Perform upgrades to hardware, operating systems, and applications.
• Planning & design the existing Datacenter migration
• Performs incident resolution, problem determination and root cause analysis in accordance with SLAs
• Patch and maintain a defined security posture using VMware vCenter Protect Essentials
• Deploy virtual machines using templates and cloning.
• Customization of the availability & performance reports.
• Providing Tier 3 Support for business-critical Servers infrastructure.
• Focal & Escalation point for the Tier 2 Team
• Deploy, manage, and migrate virtual machines
• Integrated Existing ticketing tool & Solarwinds with Mwatch for server’s related alerts.
• Providing Tier 3 server Support for any outages reported & responding to the Service request tickets.
• Create and manage virtual machine snapshots
• Configuration and management of resource pools in vCenter.
• Customized the availability & performance reports for the servers from Mwatch.
• Monitor resource usage using vCenter Server performance graphs and alarms.
• Configuration and management of VMware Distributed Resource Scheduler (DRS) cluster.
• Managing the SQL server databases and replication.
• Create patch baselines, scan and remediate hosts

Tools: Cisco Switches, Cisco UCS, Cisco fabric interconnect, Cisco UCS manager VMware ESX 4.5,VMware vCenter 4, VMware Networking, VMotion, Confidential Hyper-V, Confidential Windows Server 2008/2012 Operating System, Confidential System Center Configuration Manager, Confidential System Center Operation Manager, Confidential System Center Data Protection Manager, Confidential SQL servers 2008/2012, PowerShell, Online Active Directory Services, Windows DNS, Windows DHCP, Confidential Cluster Service, Windows Deployment Services, Windows Server update Services, Unified Computing System (UCS) Manager, Confidential SQL servers 2008/2012, Active Directory GPO, Opennms, Hyperic, Mwatch

Confidential

Technical Analyst

Responsibilities:

• Provide Tier 3 Technical Remote Support for Windows 2000/2003/2008/2012 servers.
• Troubleshoot issues using event logs, dump logs and various other app logs
• Performs incident resolution, problem determination and root cause analysis in accordance with SLAs
• Focal & Escalation point for IT customer staff.
• Providing server Support for any outages reported & responding to the Service request tickets.
• Work with Confidential Support Engineer and Premium Field Engineers
• Enable Active directory for all resource look ups and authentication for Internet, Intranet and Shared Zone
• Troubleshoot Server File System and Security Permissions
• Work with Network Engineering team to troubleshoot complex issues.
• User and Group Account Management with Active Directory and Group Policy Management
• AD Organizational Units, Groups, Security Groups management
• Troubleshooting FSMO Roles issues.
• Troubleshoot DNS and DHCP operations
• Working with application and development teams to troubleshoot application issues
• Write technical documentation as needed.
• Resolve Requests, Incidents, problem tickets, Change requests allocated to team.

Tools: & Technologies: Confidential Windows Server 2008 Operating System, Confidential System Center Configuration Manager, Confidential System Center Operation Manager, Confidential Hyper-V, Confidential SQL servers 2008/2012, PowerShell 2.0 Scripting, Active Directory, Windows DNS, Windows DHCP, Confidential Cluster Service, Windows Deployment Services, Windows Server update Services, AD GPO, App-V, MDT, Cisco WebEx, Powershell

Confidential

Sr. Systems Admin

Responsibilities:

• Provide hardware and OS operational support for onsite hosted servers in Confidential Datacenters.
• Support enterprise servers, perform problem determination and resolution, manage and maintain TCP/IP connectivity, review event logs
• SAN and NAS administration and management
• Install and troubleshoot backup software.
• Troubleshoot and diagnose advanced network issues including configuration, routing issues, spanning tree, performance, software bugs, hardware failures, etc. and provide detailed root cause analysis Build out Windows Server infrastructure to support various projects
• Work with team members to troubleshoot complex issues
• Work with different hardware vendors (HP, Dell)
• Recommend and implement operating system modifications and driver updates for network performance and stability.
• Provide routine after-hours maintenance and emergency support as needed.
• Participate in the development and implementation of goals, work plans, performance measures, and continuous improvement of service
• Resolve Requests, Incidents, problem tickets, Change requests allocated to team
• Get things done by coordinating with multiple teams and manage escalations.

Tools: HP, IBM, NEC, Confidential, Dell rack, tower and blade servers, Confidential Windows Server 2003\2008 Operating System, Confidential System Center Configuration Manager, Enterprise storage systems, Datacenter infrastructure (Racks/cable plant, management systems),Datacenter Network and Active Directory infrastructure, Operating system deployment tools, Configuration management systems, Confidential Hyper-V, Active Directory,App-V,MDT, Cisco WebEx