SUMMARY OF SKILLS AND EXPERIENCE

Experienced IT Professional with over 14 years of experience in public/private sector environments.

• Primary background within the areas of, systems administration, LAN/technical support, and application packaging.
• Secondary experience within the areas of Cyber-Security, Enterprise Anti-Virus/Malware Solutions, testing, Backups, quality assurance, technical writing, management, team leadership, Telecom, and Electronics Technology.
• Highly adept at installation and maintenance of hardware and software environments. Expertise in the maintenance of LAN networks.
• Recognized ability to provide effective troubleshooting support in the resolution of system problems for large user bases in a variety of environments.
• Demonstrated excellence in interacting with users across levels and different contact channels for providing troubleshooting support. Adept at preparation of documentation and performance reports.
• Innovative, resourceful and goal oriented with a proven commitment to end-user success and service.
• Confident and poised in interactions with individuals at all levels. Holds high personal standards and works consistently to achieve goals.
• Level of education equivalent to a Bachelor’s Degree.

TECHNICAL SKILLS

Operating Systems: Windows XP, 7, Vista, 2003 Server, NT, ME, 98, 95, Solaris, Linux,
UNIX, Mac, DOS, AS400, Novell, 2008 Server, Windows 2003 Server
Networking: DNS, WINS, DHCP, Static IP, IPX/SPX, SMTP, POP3, IMAP, VPN, RAS, ICS, NETBIOS, Securid, RSA Tokens, VLAN, FTP,T3, T1, DSL, CABLE, IFITL, Dialup,
Ethernet, ARP, NAT, Wireless, shares, permissions, rights, mapping, UNC
SecureID, PDC, BDC, Nodes, peer to peer, authentication, replication, mail
servers, intranet, WAN, LAN, MAN, Bus, Star, Mesh, Routers, switches
Email: Exchange 2007, Outlook, OWA, Lotus Notes
Anti-Virus: Symantec, Mcafee, Norton Personal Firewall
VPN: Cisco
Office Management: MS Office 2003, 2007 (Word, Excel, PowerPoint, Access, Project)
Telecom: Lucent Definity/Avaya, Nortel, Lyrix, VOIP, IP Phones, Blackberry, IPhone
Hardware: Monitors, Desktops, Thin Clients, Laptops, Printers, RAM, Hard Drives, CPU,
Network Cards, Modems, Cable Modems Scanners, Surge Protectors, Switches,
Patch Cables, Crossover Cables, Phone Cords, Projectors, webcams, hubs,
Video Cards, docking stations, port replicators, server racks, Dual Monitors
SPARC
Others: Adobe Acrobat Reader, Adobe Acrobat, WinZip, Cam Unzip, MS FrontPage,
Macromedia Dreamweaver, Corel Draw, Photoshop, Spybot, Nero, Easy Cd
Creator, HTML, XML, WAP, SMS, Sametime, Snagit, Kronos, Knowledge Base

PROFESSIONAL EXPERIENCE

Confidential, Feb 2012-present
Federal Contractor/Systems Administrator

Environment: DHS

• Administration of OU’s, Groups, Containers, Domains, and other using Active Directory.
• Create Mailboxes using Microsoft Exchange.
• Create and analyze group policies.
• Utilize the Active Directory Toolkit to run Administrative Tasks and queries.
• Utilize Shell Scripting to automate repadmin, dsrm, wmic, and wmi.
• Run health checks on applicable servers.
• Reboot servers to maintain integrity.
• Assist lower Tiers as needed with technical issues.
• Run ADUC, ADSI, and repadmin.
• Perform other duties on a need to know basis.
• Respond to system failures based upon NETIQ Alerts and Event Viewer Logs.

Confidential, May 2011 – Feb 2012
DOD Contractor/Systems Engineer

Environment: Department of Defense

• Deployment of Application Packages using SCCM
• Use of psexec and SCCM client actions tool to troubleshoot SCCM issues.
• Create and Analyze Group Policies.
• Engage in interforest migrations.
• Package applications using Wise .
• Familiarity with NIST standards.
• Analyze application compatibility with Application Compatibility Toolkit (ACT)
• Utilize the Windows Automated Installation Kit (WAIK)
• Reimaging of Desktopsusing SCCM, WDS, RIS, USMT, Windows PE Tools, ImageX, MDT, Norton Ghost Console/Multicast, and Sysprep
• Work with Active Directory and Group Policy Objects in a FISMA/FDCC environment.
• Troubleshoot technical issues.
• Pursuing MCITP certifications while on assignment.
• Utilize Vmware to virtualize Servers and Desktops.
• Use of Windows 7 Upgrade Advisor
• Use of Enhanced Migration Experience Toolkit. (EMET)
• Use of Remote Server Administration Tools (RSAT).
• Perform other duties on a need to know basis.

Confidential,Washington DC Dec 2010 – May 2011
Federal Contractor/Sr Computer Systems Analyst/Information Technology Field Officer/Junior ISSO

Environment: Federal Government/Law Enforcement

• Manages a comprehensive workload that includes but is not limited to providing technical support for hardware and software in a 24x7 on-call, highly-secure environment.
• Work closely with the SOC and NOC to perform security related tasks on a need to know basis.
• Exceeded expectations by reverse engineering Group Policies and make recommendations for relaxations of such to meet mission objectives in a FISMA environment.
• Use of Active Directory to administer accounts, users, mailboxes, and computers.
• Anchors all activities for setup and support of desktops and encrypted laptops for 3000 users.
• Provides expertise and reliability in installation and setup of computer systems and peripherals such as printers, scanners at assigned locations.
• Responsible for deployment of workstation images in a BigFix environment.
• Provides limited support for smart phones, such as BlackBerry, along with activation and troubleshooting of Verizon Aircards.
• Interview and mentor new team members.
• Involved with preparation of periodical reports to provide feedback to senior management on status of compliance with security requirements.

Confidential,Washington DC May 2010 – Oct 2010
Systems Engineer/Helpdesk Support

Environment: Local Government/Law Enforcement

• Rendered effective troubleshooting support to users in person and over multiple contact channels in a 24x7 highly secure environment.
• Administered users remotely using Remote Desktop (RDP) or LanDesk and utilized Active Directory and other proprietary tools to administer users.
• Responsible for maintenance and troubleshooting of servers and provided expertise in removal of
• threats from client machines.
• Deployed workstation images and performed activation and troubleshooting of Verizon aircards.
• Maintained an inventory of equipment that included tracking of working/non-working equipment and provided recommendations for cost-effective maintenance of existing equipment to reduce IT
  infrastructure costs.

Confidential, Apr 2010 – May 2010
Systems Engineer

Environment: DOD

• Responsible for setup of desktops, and laptops across multiple Military Bases in the DC area.
• Provided troubleshooting support for maintenance of network connectivity, servers and phone systems over different contact channels, as well as in person.
• Managed Basic Administration of McAfee E-Policy Orchistrator on the client side.
• Involved with setup and support of software for CAC card readers.

Confidential,DC Jun 2007 – Mar 2010
Technical Support Manager/Team Lead - Support/ Helpdesk

Environment: Organizational/Educational

• Formulated and implemented processes and procedures for providing 24x7 troubleshooting support over multi-modal contact channels, for IT Infrastructure as well as telecommunications environment.
• Provided technical leadership for network setup and support with focus on zero downtime and high levels of security.
• Analyzed requirements for new equipment and provided recommendations for cost-effective purchase of equipment, within budgetary constraints.
• Setup Symantec Endpoint Protection on Server and created/deployed custom antivirus packages for clients. Utilized Symantec Endpoint Protection to analyze and remove threats.
• Utilized Active Director to administer users/computers and provided troubleshooting support for LAN, servers and desktops.
• Managed the setup of Production and Test Servers along with setup of server racks, in addition to production and testing of Virtualization Servers using VMWare and Virtual PC.
• Coordinated all activities for daily backup of data, along with managing restoration of data, as per requirements.
• Tracked the resolution of trouble tickets and prepared daily logs to provide feedback to senior managers on network performance and security levels.
• Deployed workstation images using WDS, RIS, or Ghost, setup Printer Reservations and Printers and administered file permissions.
• Provided inputs for setup of smart phones for top level executives that included recommendations for data security.

Confidential,Virginia Jun 2005 – Jun 2007
DOD Contractor/Application Packager/Software Tester

Environment: DOD

• Ensured application compliance with GPO, Department of Defense (DOD) firewall, and Navy Marine Corps Intranet (NMCI) requirements.
• Imaged desktops with Norton Ghost and utilized Active Directory.
• Contributed to development and testing of software packages that included Commercial Off The Shelf (COTS) applications and Government Off The Shelf (GOTS) applications.
• Performed testing of various hardware and software builds for compliance with Marine Corps policy.
• Used regmon and filemon (process monitor) to determine application compatibility with Marine Corps build.
• Utilized Radia/Novadigm for application packaging.
• Reverse engineered permissions for applications and requested relaxation of Group Policies to meet mission objectives.
• Created and author various technical documentation. Utilize various resources such as the Marine Corps Architecture Support Environment (MCASE) and the Integrated Solutions Framework Tools (ISF-Tools).

Confidential,FLFeb 2005 – Jun 2005
Systems Administrator
Environment: Telecom

• Created and administered Active Directory and Exchange accounts for users.
• Provided troubleshooting/support for maintenance of desktops, laptops and Cisco IP phone systems.
• Monitored the performance levels of servers with focus on high network availability.

EDUCATION

• Associate of Science, Computer Engineering Technolog
• Vocational Degree, Information Technology, Atlantic Technical Center, Fort Lauderdale, FL Vocational Degree, Electronics Technology,

Certifications

• Microsoft Certified Information Technology Professional (MCITP)
• Microsoft Certified Technical Specialist (MCTS) Windows 7 Configuration
• Security+ CE Certified (IAT Level II Certification)
• Network + CE Certified (IAT Level I Certification)
• Microsoft Certified Professional (MCP)
• A+ CE Certified (IAT Level I Certification)
• Microsoft Softgrid/Softricity/APP-V Certified
• Brainbench Certified - Computer Forensics
• U.S. Securities and Exchange Commission – Cyber security Awareness & Training
• Brainbench Certified - Computer Technical Support
• Brainbench Certified - Information Technology Industry Knowledge