Program Administration Manager Resume

Solution Consultant

Posses' consultative skills, ability to work on multiple projects concurrently while adapting to changing priorities, and highly degreed professional with more than 14 years of successful management experience, and 10+ years in Project Management and 8 years Software implementations. A versatile professional adept in strategic planning and business development, with a proven ability to create a niche market places resulting in higher than expected revenue and profit. Noted for the capacity to interface with a broad range of interests to enhance success. Excellent communication skills highlighted by presentations to all levels of management.

EDUCATION

MBA.
BBS.

PROFESSIONAL EMPLOYMENT

Confidential, Remote Home Office 11/2006 - 12/2012
Solution Consultant IV (2006-2012)
Responsibilities:
Implementation/upgrade Consultant, Project Manager, POD Leader, Absent Management Champion, WFS Champion, WTK Implementations/upgrades for Versions 5.x and 6.x across numerous markets (Health Care, Manufacturing, Service, Public and Retail)
Accomplishments:

Promoted from Application Consultant-II to Solution Consultant IV over 2 year time span.
Became Absent Management Champion in second year
Ability to up sell services resulting in unexpected revenue
Identified as candidate for Gemini Project (acting as a Project manager and implementation specialist), during second year of service.
Successfully exceeded 100% of billable hours for 6 years, with an average of 130%
Asked to participate in Optimization program, and one of the early certified Consultant's.
Sought after for training the next generation new hires within Confidential.
Consistently achieved 120%+ utilization while being recognized by multiple clients for outstanding service.

Confidential, Knoxville, TN 12/2004 - 11/2006
Consultant (2004-2006)
Responsibilities:
Time Controls was a distributor of Confidential. Responsible for Pre-Sales, Sales, Project Management, Technical Consultant, Solution Consultant, and Transition to Support, Maintenance support.
Accomplishments:

Improved Customer Satisfaction rating for iSeries clients from 65% to 92%.
Assisted in creation of Badging market.
Involved from Cold-Calling potential clients, marketing plans, forecasting, sales, implementation and support
Official trainer of all Confidential products as well as Badging software.

Confidential, Los Angeles, CA 1990 - 2004
Program Administration Manager (1991-2004)
Responsibilities:
Manage all aspects of the sales group. Responsible for coordination between outside sales and manufacturing, engineering, program management and repair group. Developed, implemented, trained company personnel on new policies and procedures that enhance productivity as well as customer service. Accountable for inventory, sales, and profitability of rotable market place.
Accomplishments:

Increased profit by $1.2M by creating and managing a new key sales market.
Increased Customer Satisfaction from 40% to 90%
Improved repair time from 35 days to 16 days, resulting in an increase in gross profit margin of 35%.

Accountant (1990-1991) Promoted to Customer Service / Program Administration Manager

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