SUMMARY

User Interface Developer with twenty-four years of diverse hardware and software user-interface design, evaluation, development, and usability testing experience. Strengths include:

• User, task/goal, and ergonomic analysis
• Application of standards and guidelines
• User-interface design, modeling, and prototyping
• Process facilitation and analysis
• Contextual research, analysis, & participatory design
• Documentation, specification, and user help systems
• Usability testing and UI evaluation
• Project team leadership/management

Confidential,Melbourne, FL 2011-2012

User Interface/Systems Engineer

• Evaluated and designed user interfaces/experiences from requirements, concept development, storyboards, through selection and refinement.
• Performed Accessibility or section 508 analysis of software user interfaces.
• Projects:
• NOAA next generation weather system, focusing on user interfaces, ergonomics, and section 508
• Video processing and analysis toolkit
• Hardware/tooling UIs to support manufacturing and operations

Confidential,Orlando, FL 2006-2011

User Interface/Systems Engineer

• Designed user interfaces/experiences, information architectures, and interaction models from requirements gathering/analysis, concept, story-boarding, selection, refinement, specification, and testing/evaluation
• Conducted user research and task/goal analysis, identifying and analyzing interaction requirements and modeling user experiences for systems. Responsible for all aspects of research/studies, including customer interface, objectives, experimental design, execution, results/statistical analysis, recommendations, design modification, through specification and testing.
• Conducted cognitive/heuristic evaluations and usability tests of user-interfaces and provided recommendations to designers/engineers. Responsible for all aspects of evaluation/testing, including customer interfacing, objectives, experimental design, execution, results/statistical analysis, recommendations, design modifications, etc.
• Projects:
• Corporate communications news website and content management system from trade-study through deployment
• Enterprise procurement to payment system from business case through realization, identifying user requirements, design UIs, conducting user evaluations and usability testing
• Enterprise intranet portal for delivery of information and access to services from all organizations, business areas/units, improving interactions, information retrieval, content design, and process improvements

Confidential,Melbourne, FL 2002-2006

Senior User Interface Consultant

• Conducted user research and analysis of behavioral, cognitive, ergonomic, perceptual, social, environmental, and system requirements. Designed user-interface models, conducted usability tests, and managed projects.

• Designed and evaluated user interfaces/interactions of handheld computing devices, software, and environments.
• Conducted environmental human factors analysis of retail spaces to improve navigation, identification of products, usability of design, and visual merchandising.
• Conducted ergonomic analysis of hand-held devices for power industry workers, identifying usability issues and conducting user-interface design.
• Conducted ergonomic analysis of touch-screen maintenance kiosk and UI design, improving efficiency, usability, reducing training costs, and reducing injury potential.
• Conducted ergonomic analysis of retail sign printing application and procedures and made recommendations to reduce errors, improve efficiency, interaction, and learning.
• Projects:
• Cross-platform, i.e., PC, tablet, and handheld utility network-management application for major electronics and power systems manufacturer, ensuring usability, ease of learning, and efficiency of operation.
• Touch-screen maintenance UI for a major ATM manufacturer, improving efficiency, usability, and reducing training costs
• Retail shopping environment analysis and redesign, improving traffic flow, navigation, brand awareness, communications, and customer satisfaction
• Retail sign system, improving usability and significant reduction in training costs

Confidential,Newton, MA 2001-2002

• Conducted in-depth user/contextual research and analysis of behavioral, cognitive, perceptual, ergonomic, social, environmental, and system requirements to design user experiences, interfaces, and information architectures for B2B Internet applications, such as netmarkets, supply-chain networks, collaborative tools, e-publishing environments, and data mining applications.
• Designed user interaction models, information architectures, and user experiences using cognitive and general task analysis, wireframes/schematics, process flows, and information mapping, as well as identifying technical system requirements, e.g., sizing and performance. These designs resulted in increased transaction volumes, conversions, decreased error rates, and improved transaction efficiencies, as well as, decreased customer response times, improved customer relationship management, increased usability, and greater employee effectiveness.
• Conducted usability tests, user performance analysis, and cognitive/heuristic evaluations of user-interfaces and provided recommendations for design and system improvements.
• Applied human factors standards and guidelines to software user interfaces.
• Projects:
• Furniture-industry netmarket for the largest retail systems provider, linking retailers and manufacturers
• E-publishing environment for scientific, technical, and medical research for a major International publisher
• Prime Brokerage financial services site for the largest custody bank in the securities lending industry
• Data-mining application for another major financial services provider

Confidential,Winchester, MA 1999-2001

Senior Human Factors Engineer/Consultant and User Interface Designer

• Conducted in-depth user research and analysis of behavioral, cognitive, ergonomic, perceptual, social, and environmental factors to determine UI requirements.
• Designed and prototyped user-interface models, resulting in increases in transaction efficiency, reduction in error rates, and conversions, as well as increases in customer satisfaction, decreases in deployment costs, and greater ease-of-learning, usability, and safety.
• Conducted performance, error, failure, and root-cause analysis to assess and improve UI/HMI interactions, increase safety, and reduce injuries.
• Managed project teams and applied UI standards and guidelines to hardware and software interfaces.
• Projects:
• Institutional trading application for top-tier financial service companies
• Contract workforce procurement and management netmarket linking buyers and suppliers of contract labor
• Chemical processing workstation site for a major chemical software producer unifying 300 applications
• Educational delivery and management system for a top educational publishing company
• Intranet competency and career management application for a major personal computer manufacturer
• Hand-held/PDA application for security-door manufacturer and medical device evaluations

Confidential,Melbourne, FL 1996-1999
Human Factors-Systems Engineer III
Performed user-interface design, user/system research, requirements analysis, systems engineering, user testing, heuristic/cognitive/ergonomic evaluations, and wrote documentation to create and improve user interactions, system efficiency, and user performance on government software/hardware and production systems.

Confidential,Winchester, MA 1994-1996
Senior Human Factors Engineer/Consultant
Performed user research, user-interface design, requirements analysis, task and cognitive modeling, use case analysis, usability testing, performance assessment, prototyping, and wrote documentation and on-line help systems. Applied ergonomics standards and guidelines to UI designs, prototypes, and evaluations of medical devices and consumer products, such as semi-conductor manufacturing equipment, scales, handheld security devices, water dispensing units, diabetic devices, pens, and soft-key interfaces, thereby reducing injuries, increasing safety, and usability.

Confidential,Lexington, MA 1993-1994
Human Factors-Systems Analyst
Conducted user research, requirements analysis, user-interface design, user testing, training assessment, design, and delivery, and prototyping. Applied software UI design and insurance standards and guidelines. Wrote documentation and on-line help.

Confidential,Cambridge, MA 1990-1993

Conducted client and customer research, facilitated planning and creativity meetings, created system models, supported development, evaluated and designed CBT/e-learning simulation environments. Developed simulation models for complex system learning environments.

Confidential,Boulder, CO 1988-1989

Designed user interfaces, conducted user performance assessments, administered usability tests, and applied UI research, biomechanics, anthropometrics, guidelines, and standards (e.g., MIL-STD, OSHA, ISO, IBM, ANSI, Mac) to the design of large-end production printing equipment, packaging designs, software UIs, CAD systems, printing technology, and call-center operations/tech support.

EDUCATION

Master of Science, Human Factors
B.A., Psych. and English (double major), ME/Design (minor)

TECHNICAL EXPERIENCE

Skills: Graphic design, participatory design/modeling, UI design & modeling, information architecture,
wireframe/schematic design, story-boarding, process mapping/design/modeling, software prototyping,
OOA/OOD/RUP/UML

Tools: Illustrator, Photoshop, Visio, Dreamweaver, Flash, Director, MS Office, MS Project, RoboHelp

Systems: Web/Internet/Intranet, Client-Server, Sun/UNIX/Solaris, PC/Windows, Mac, DEC/IBM M/F
Languages: HTML/DHTML, CSS, JavaScript, JQuery, AJAX, VB/.NET, and Visual C++ prototyping