Pappas has over 7 years In-depth expertise in engineering, administration, and support of large and complex network environments. Experience in implementation, analysis, optimization, troubleshooting, and documentation. Dedication to customer satisfaction. Capable of working alone or in a team environment. Proven track record with peers, management, and customers.

He is proficient in the following technologies & languages:

• Voice.
• Routing and Switching.
• Wireless.
• Protocols.
• Network Analysis.
• Security.
• German: Basic Writing & Speaking Skills.

Certifications:

CCNA Voice 4/2009

Cisco Certified Voice Professional 1/2011
Cisco Certified Design Professional 11/2011
Cisco Certified Design Associate 11/2011
Cisco Certified Security Professional 9/2011

Cisco VPN Security Specialist 9/2011

CCNA Security 8/2011

Cisco Certified Internetwork Professional 7/2010

Cisco Certified Network Professional 2/2009

MCITP: Enterprise Administrator 6/2009

CCNA Wireless 12/2008

CCNA 1/2008

Security+ 9/2011

Network+ 4/2005

A+ 4/2004

Technical Expertise:

• Voice: RTP, SRTP, MGCP, SIP, H.323, FXO / FXS, CUCM v8, CUCME, IP phones, IP communicator (soft phone), and SRST.
• Routing and Switching: Extensive knowledge with STP, MST, RSTP, PVLAN, VLAN, VACLS, ACLS, Ehterchannels, IOS, and CAT OS. HSRP, GLBP, VRRP, GRE, IPv6, PBR, QoS, IP SLA, RIPv2, EIGRP, OSPF, ISIS, and BGP.
• Hardware: 6500E, 3560, 3750G, 3750X, 3800, 2800, 7200, ASA 5500, PIX, IDSM2, NM-CIDS, HP Procurve, etc.
• Software: Microsoft Office, Microsoft Visio, Microsoft Excel, PuTTy Connection Manager, Nmap, Cisco Works, Cisco ACS, Cisco IP Communicator, Cisco VPN Client, Cisco ASDM, Solarwinds Engineers Toolset, and more.
• Wireless: WLC, WLSE, WCS, wireless enterprise management software (AirWave®), and wireless site survey tools (AirMagnet® and NetStumbler). Support of various Cisco and HP wireless devices. Strong understanding of 802.11a, 802.11b, 802.11g, and 802.11n protocols. Support of multiple types of APs including Cisco and HP as well as small office devices.
• Protocols: Multicast (PIM SM/PIM DM), DNS, DHCP, Wireless, TCP/IP, TFTP, FTP, SNMP, AAA (TACACS+ /RADIUS), and more.
• OS Platforms: Windows XP, Windows Server, Linux, etc.
• Network Analysis: Extensive experience using Infinistream® and Wireshark to monitor, troubleshoot, and validate network connectivity and data flow while working with customers to resolve incidents.

Experience:
Senior Telecomm Technician,Confidential, Albuquerque, NM, USA.
Mar 2010 - Nov 2011
Responsibilities:

• Team member of the largest national USFS NOC.
• Proactive monitoring of enterprise operations.
• Moved to other positions to increase technical knowledge/ work production of team.
• Working severity tickets to rapid resolution.
• Project liaison for all satellite/ VPN remote office network install, upgrade, and troubleshooting.
• Member of nationwide team involved in travelling to all forest service locations for migrating, upgrading, and bringing into standards compliance MPLS infrastructure.
• Working on all equipment supporting voice, data, and radio traffic over IP.

Accomplishments:

• In just under 6 months, configured more than 300 routers, 600 switches, and 80 5505 ASA VPNs.
• By increasing travel and working overtime, helped brought large upgrade and standardization project to completion.
• Achieved two professional level certifications and two CCIE lab attempts in after work studies.

Senior Network Engineer, Confidential, Rio Rancho, NM, USA
Feb 2008 - Mar 2010
Responsibilities:

• Responsible for day to day sustaining of a large complex network infrastructure.
• Network analysis and troubleshooting.
• Change coordination and completion.
• Configuration and implementation of new hardware and services.
• Documentation of network environment.
• Management of switching, routing, data center, and wireless infrastructure.
• Team participation in campus-wide inventory and safety audits.

Accomplishments:

• Global Network Audit compliance projects: Increased site security and implemented global configuration standards. Documented, coordinated, and rectified ~3000 configuration violations in a matter of weeks.
• Global Network CATOS to IOS project: Maintenance requirements led to massive IOS upgrade project converting, and then upgrading critical devices to the latest standards-compliant IOS revisions. Project necessitated little or no downtime in critical network environments, successfully achieved.
• #1 in Data Center Customer Support: Provided agile, robust support for key business partners by insuring swift, accurate, and quality landings for globally accessed systems used to test key business systems and processes.
• Enterprise DC Builds: Responsible for the landing, configuration, and implementation of multiple enterprise data center network environments used by customers around the world to access key business resources. Coordinated with a central support team to verify service availability to mission critical systems. Implemented various levels of security using VLANS, PVLANS, ACLS, and VACLS.

Network Engineer, Confidential, Albuquerque, NM, USA.
June 2007 - Feb 2008
Responsibilities:

• Provided instant support for large overnight installations of server, network (wired / wireless), and POS infrastructure for large retail outlets
• Worked closely with IBM vendors and cable crews in team environment to accomplish overnight enterprise switchover / upgrade.
• Worked solo on assignments for smaller switchovers which included wireless surveys and strong customer interaction.

Educational Qualifications:

• Full time student B.A. in Psychology
• Full time student majoring in Psychology

Certifications:

• CCNA Voice 4/2009
• Cisco Certified Voice Professional 1/2011
• Currently working on obtaining the CCIE Routing and Switching (CCIE Written 4/2010 3x Lab Attempts)
• Cisco Certified Design Professional 11/2011
• Cisco Certified Design Associate 11/2011
• Cisco Certified Security Professional 9/2011
• Cisco VPN Security Specialist 9/2011
• CCNA Security / NSA 4011Recognition 8/2011
• Cisco Certified Internetwork Professional 7/2010
• Cisco Certified Network Professional 2/2009
• MCITP: Enterprise Administrator 6/2009
• CCNA Wireless 12/2008
• CCNA 1/2008
• Security+ 9/2011
• Network+ 4/2005
• A+ 4/2004

Skills and Abilities:

• Able to adjust well with people of all cultures and backgrounds.
• Able to plan, prioritize and execute work as well as time, so as to attain maximum efficiencies.
• Problem solving ability. Research different options and formulate viable proposals for resolving problems with tenacity.
• Communication and Presentation. Can make a convincing presentation, by collecting information from various sources.
• Time Management.