Senior Systems Analyst Resume

IT SYSTEMS APPLICATIONS AND QUALITY

I am a committed, resourceful, goal-oriented Information Technology professional who has created several automated processes that reducecost and improved productivity. Myextensive experience includes application development, systems analysis, and production support, in a mainframe environment and GUI applications. I have a solid work history in systems design, quality assurance, and management of development and implementation of software changes as well as preparation of supporting documentation.

SELECTEDACCOMPLISHMENTS

Interpreted technical requirements to create and document test cases including regression and automated test processes; created test cases that would ensure testing all requirements and existing production code; developed recommendations for software modifications that enhanced productivity.
Managed compliance with quality control standards and procedures. Taught Mercury Quality Center procedures to team members; As the SME expert helped team members by escalating issues to developers; was responsible for training team with updates made during the QC releases.
Managed defect tracking and resolution that resulted in successful execution and implementation of the project. Attended weekly status calls to ensure defects were resolved in a timely manner.
Joined a team midway through a complex project that had been in process for one year and quickly understood what was being developed. Created test plans, completely organized the test data for the entire system testing, and provided my knowledge of service order processing to bring the project to a successful conclusion.
Taught myself Quick Test Professional (QTP) and used QTP to create the terminal emulation regression test bed for running regression and automated test processes. This allowed many more test cases to be run in a minimal amount of time and ensured existing code was working correctly.
Developed internal user guide for QTP to help developers and other testers automate test cases. This reference document provided details on how to load QTP and create and run test cases, thus helping developers create their own test bed for use with their unit testing.
Designed an automated order number process that resulted in a reduction of redundant manual tasks, thus increasing productivity.
Achieved status of TRAPS expert and performed regression testing using TRAPS software. This automated process stored and executed more than hundreds of test cases.

OTHER ACHIEVEMENTS

Maintained Tandem ENSCRIBE tables
Used Quality Center to store test cases and run automated regression test cases
Ensured delivery of complete and accurate system code to the production environment
Performed system testing to support programming changes
Provided programming support for an online COBOL/CICS sonar system
Generated program test data and tested and debugged programs
Evaluated and updated system procedures and documentation as required
Designed, coded, and tested modifications to online and batch modules
Provided technical support for Y2K environmental testing
Experienced in personal computer repair.wi

EMPLOYMENT HISTORY

May 2007 to April 2009 - Senior Systems Analyst, Confidential, New Haven, Connecticut
Continuation of employment from AT & T to AMDOCS as a result of outsourcing of job functions.

2002 to May 2007 - Senior Systems Analyst, Confidential, New Haven, Connecticut

2000 to 2002 - Systems Analyst, Confidential, New Haven, Connecticut

1982 to 2000 - Progressed from positions as clerk through service representative to Program Analyst, Confidential, New Haven, Connecticut

1981 to 1982 - Service Order Processor, Confidential, Fort Lauderdale, Florida

SOFTWARE
OS/390, VS COBOL II, CICS, VSAM, JCL, TSO/ISPF, PANVELET,
ASSEMBLER, FILEAID, EDI, SQL, MS ACCESS

TESTING APPLICATIONS
ATT Testing Applications, Quick Test Professional, Mercury Quality Center, WinRunner, QMF,
and 3270 Terminal knowledge.

AWARDS

Team award for performance 7/98
OSCAR award for service to customers 3/94
Employee Suggestion award at Southern Bell 8/81
Quality of Service award at Southern Bell 5/81

EDUCATION
A.S. Data Processing

ATT CERTIFICATIONS
Engineering Fundamentals,
UNIX, PC Trouble Shooting, HTML, and SMART TEST

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