PROFESSIONAL SUMMARY:

Highly skilled IT professional with 18 years of professional experience with a strong understanding of computer hardware and software, including installation, configuration, management, troubleshooting and support. Able to train, and lead teams to increased productivity and efficiency. My problem solving skills combined with technical know-how and years of providing end-user support in a government and corporate environment have allowed me to adapt at moving into new environments and extrapolate from existing experience to quickly adapt to new technology.

CLEARANCE:

Obtained SECRET Clearance, CDR, CCF, FORT MEADE, MD dated 2006/12/07

TECHNICAL SKILLS:

Operating Systems:
Windows 7/ Windows 3.1x, 95/98/2000/XP/VISTA Enterprise/VISTA Business/Windows Server 2000/2003
Novell Netware 3.12/4.x
Software:
Microsoft Office 97, 98, XP, 2000, 2003, 2007, 2010 (Word, Excel, Access, Project, Visio, Outlook/Exchange 2003/2007), Adobe (Acrobat Reader, Pro, Distiller, Flash), Citrix Program Neighborhood, Lotus Notes Client, ActivClient, NetSign, Tumbleweed, Cisco VPN Client, Installation and support of Microsoft applications, RUMBA, Mainframe, IBM Sametime 8.x, TapePrep, ActivClient, NetSign, SUS, WSUS
Hardware:
DELL - Latitude C-Series laptops, Latitude D-Series laptops, Latitude E4300, E6400, E6500 laptops, Inspiron 5150, 6000, 8600, 9100, 9400 laptops, XPS M179, M1530, M1710 laptops, Precision desktops, Optiplex 745, 755, 760 desktops, Optiplex GX 260, 270, 280, 620 desktops, Dimension desktops
IBM ThinkPad - X-Series, T-Series, R-Series laptops
PANASONIC - CF-Series laptops
SONY - Vaio laptops
TOSHIBA - M30, Satellite Pro 6100, Portege S100, S213, Tecra laptops
GATEWAY - E-Series
COMPAQ - desktops/laptops
HP PRINTERS - Stand Alone, Network, scanners/fax/copiers, SHARP Printers, Xerox scanners/fax/copiers, Plotters
LAPTOP/PC PERIPHERALS - wireless cards, Verizon air cards, RAM memory sticks, hard drives, power supplies, video cards, audio cards, network adapters, SCR USB CAC card readers, PCMCIA CAC readers
NETWORK:
Ethernet, TCP/IP, IPX/SPX, DHCP, DNS, WINS, dial-up networking, VPN, proxy settings, routers/hubs/switches support
ACCOUNT ADMINISTRATION:
Microsoft Active Directory, SMS console, MSTSC console, Remote Desktop
DIAGNOSTIC UTILITIES:
ERD Commander, MSConfig, Dell Diagnostic Utilities, Windows Recover Console, Vista RE, Symantec Livestate Recovery Utilities, Event Viewer, Reliability and Performance Monitor, RegEdit
IMAGING:
Symantec GhostCast server
HELPDESK/DESKTOP:
CA Unicenter Service Desk
SPYWARE/VIRUS REMOVAL:
Symantec/Norton Antivirus, McAfee, Spybot, Lavasoft AdAware, manual removal and quarantine, Windows Defender
BACKUP:
VERITAS Backup, Backupworks

CERTIFICATIONS:

• CompTia NETWORK+
• CompTia SECURITY+
• MCTS - WINDOWS 7 Configuration
• MCITP - Microsoft Certified IT Professional - Enterprise Support Technician, XP, VISTA, WINDOWS 7
• MCTS - Microsoft Certified Technology Specialist, XP, VISTA, WINDOWS 7
• MCP - Microsoft Certified Professional, XP, VISTA, WINDOWS 7
• Information Assurance (IA) Level II Certified - Government Services
• System Administrator Security (7E-F66/531-F21) - Government Services
• Network Management Security (7E-F67/531-F22) - Government Services
• DoD Information Assurance Awareness - Ft. Gordon, GA

PROFESSIONAL EXPERIENCE:

Confidential - Fort Monmouth, NJ 12/2006 - Present
Desktop Support Specialist/System Administrator

• Provide Level 2/3 on-site support for 5000 + users.
• Supported Windows 7, 2000, XP, VISTA environments for 11 locations, 5000 + end-users at Fort Monmouth, NJ.
• Responsible for the deployment of 5000 + Government laptops, desktops from Windows XP to VISTA, Windows 7, migrated all relevant data and profiles. Re-installed non-standard software applications.
• Used Symantec Ghost multicast and unicast sessions to image and configure laptops/desktops with XP, windows 7, and VISTA for existing users and new hires.
• Physically set up laptops/desktops with docking stations for new hires.
• Performs rollouts and upgrades of hardware, and software including SIMM/DIMM memory modules, additional hard drives, processors for the Department of Defense, Director of Information Management (DOIM) computer systems.
• Coordinator for the installation and maintenance of PC server, workstation, laptop, hardware/software for 5000+ US Army officers, government, and civilian users, along with adding, deleting, reset of passwords, and assigning the proper LAN Administration User Rights, through Windows 7, XP, Windows VISTA, and MS Active Directory.
• Provide hardware/software support including troubleshooting, diagnosis, and parts replacement for laptops and desktops.
• Respond to all end user support issues escalated from Help Desk to Desktop Support Team, handled all Level 2 escalations and resolved in a timely matter.
• Track and record all maintenance, change requests and help desk tickets threw CA Unicenter Service Desk.
• Remotely install software, diagnose and resolve requests utilizing SMS, and other remote tools.
• Recover data from hard disks drives, perform data migrations.
• Support remote access for virtual private network (VPN), network computing device and wireless.
• Activate network ports and work with networking team (NOS) to help troubleshoot issues.
• Responsible for the installation and technical support of, Windows 7, VISTA Enterprise, Windows XP Professional, MSOffice, PC Imaging software, backup software and other related software packages.
• Analyze IT requirements for a network system that will provide system capabilities for projected workloads, plan layouts and installations of new systems or modification of existing systems.
• Provide technical guidance, training, and Government computer policies and Security for new employees.
• Maintain, Support, and Update all Print and File Servers for Information Assurance Vulnerability Alerts (IAVA) compliance, implement Army and DoD Mandates, according to the AR 25-2 government specifications.
• Ensure proper and timely resolution for trouble tickets logged as Urgent or Critical metrics are met results are excellent.
• Use Spybot Search and Destroy and other methods of spyware removal to improve PC performance
• Setup, install, and troubleshoot HP series printers, network printers, plotters, scanners, digital senders.

Confidential - Fort Monmouth, NJ 2/2004 - 12/2006
Senior Administrator / Desktop Support Specialist, LAN Administrator

• System Administrator for Windows 2000/2003 Server, AD, NT 4.0 Server, Windows XP, 2000, Server/Workstation migrations for Project Manager WIN-T, Fort Monmouth, NJ.
• Facilitated all aspects of department wide network.
• Provide on-site technical support for staff, support 300 + end-users and maintain 300 + workstations/laptops.
• Responsible for the installation and support of, Windows XP Professional, Windows 2000 Pro, Active Directory, Windows 2000/2003/ NT 4.0 Server, MSOffice 2000/2003/XP, PC Imaging software, backup software and other related software packages.
• Used MS Active Directory to reset user passwords and to add and delete users, computers to government domain.
• Responsible for the creating of PC images with the latest security updates and all needed applications for employee use.
• Configured and deployed new laptops/desktops to end-users.
• Replaced faulty monitors, keyboards, and mice. Repaired peripherals when possible.
• Backup Administrator in charge of PM WIN-T critical data retention operations using VERITAS Backup Exec and Backup Works.
• Acted as liaison between Government and Dell hardware technicians in the event of hardware failure.
• Provided technical guidance, training, computer policies and security policies for end-users and US Army Members.
• Reviewed computer system capabilities, workflow, and scheduling limitations to determine if requested programs or program change is possible within existing system.
• Responsible for maintaining, supporting, all PM WIN-T, Print, and File Servers for Information Assurance Vulnerability Alert compliance, implement Army and DOD Mandates, and IAVA’s, according to the AR 25-2 specifications.
• Provided support for 300 + Lotus Notes 5.x/7.x, Microsoft Outlook 2003/2007 e-mail system users.
• Coordinator for the installation and maintenance of PC server, workstation, laptop, hardware/software for 220+ US Army officers, government, and civilian users, along with adding, deleting, and assigning the proper LAN Administration User Rights, through Windows XP Pro, Windows 2000/2003 Server, Networks, and Active Directory
• Responsible of processing in new users and out-processing of users for PM WIN-T LAN.
• Installed CAC card readers, Defense Travel System, Cisco VPN Client, NetSign, Tumbleweed software.
• Responsible for STAT scans for Information Assurance Vulnerability Alerts for PM WIN-T network.
• Worked in conjunction with Top End Vendors for the purchasing of hardware, software as well as renewing licensing contracts.
• Setup, install, and troubleshoot HP series printers, network printers, plotters, scanners, digital senders.
• Kept records of government computer inventory.

Confidential - Fort Monmouth, NJ 2/1999 - 2/2004
Information Systems Administrator, Desktop Support Specialist

• Administrator for Windows XP, 2000, and Windows NT 4.0 Information Systems Administrator for Project Manager WIN-T.
• Supported multiple Windows O/S (95, 98, 2000, XP).
• Supported both desktops and laptops (Dell/HP/IBM laptops).
• Configured and deployed new laptops/desktops to end-users.
• Replaced faulty hardware and peripherals when needed.
• Hardware and software support involves diagnosing problem components and replacing as necessary.
• Achieved Certificate of Completion in: Upgrading Windows NT4 to Windows 2000/2003 Server, Microsoft TCP/IP: DHCP, WINS, DNS, Network Operating Systems/Types/Linkage, Supporting, Troubleshooting and Optimizing Windows 2000/2003/XP.
• Achieved Information Assurance Security Level 2 Certification in System Administration Security/Network Management Security for Windows XP, 2000, and Windows NT 4.0, Ft. Monmouth NJ.
• Responsible for the installation and support of, WINDOWS XP Professional, WINDOWS 2000/2003 Server, WINDOWS NT 4.0 Server, MSOffice XP (2002) Pro and other related software packages, including PC Imaging software, and backup software.
• Setup, install, and troubleshoot HP series printers, network printers, plotters, scanners, digital senders.
• Responsible for support of Lotus Notes 5.x e-mail systems.
• Provide training and PC technical support to all US Army members involved in network administration.
• Monitor network resources to ensure high level of QoS

Confidential - Red Bank, NJ 12/1997 - 2/1999
IT Network Administrator, PC Support Technician, Desktop Support Specialist

• Certified NetWare Administrator (CNA) Novell NetWare 3.12/4.x for corporate LAN.
• Network Administrator (Novell Intranet ware 4.1x) for the Corporate Office Novell Networks, Windows NT 4.0 Server.
• Responsible for the installation and maintenance of Novell Servers.
• Provided desk side support as an on-site technician.
• Physically setup laptops/desktops for existing users and new hires.
• Converted Ansell’s computer inventory from Windows 95/98 to Windows 2000 Pro. Migrated all relevant data and profiles. Re-installed non-standard applications.
• PC support administrator for Lotus Notes 5.x e-mail systems.
• Setup, install, and troubleshoot HP series printers, network printers.
• Responsible for installing and maintaining all aspects of local and wide area data networks including software applications.
• Provided training and PC support to all corporate office members involved in network administration.

EDUCATION:

• B.S. in Business Administration / Office Systems Administration