Principle Areas of Competence:

Computer Systems - PC Environments Diagnosis/Troubleshooting of Systems
Installation of Computer Components Document Preparation
Public Speaking Technical Writing (Instructions, Procedures)

• Extensive experience with the hands-on application of computer concepts in various work settings and programs
• Effectiveness as an independent consultant on computer installation, repair, and operations
• Experience in resolving software conflicts, installing operating systems, and installing and maintaining peer to peer and domain networks
• Record of success in positions requiring mature judgment, effective skills in dealing with customers, and professional handling of issues in demanding environments
• Demonstrated speaking and writing skills

Certifications: CompTIA A+, MCP, MCP+Internet, MCSE

Information Technology - Network, Desktop & Systems Engineer

• Instruct and assisted customers with basic computer skills
• Performed computer diagnostics, determining hardware or software problems, preparing quotes and estimates
• Design, install, configure, implement computer network
• Resolve all computer issues on site
• Repair or replace computer parts as needed
• Insure network and Internet interoperability
• Repair network connections
• Act as communications liaison with ISP, and other technology vendors
• Guide staff in safe computer use techniques
• Verify network is virus and malware free
• Install new computers as needed, update network components and update functions
• Install new programs as needed, reinstall operating system and other programs as needed
• Create images of computers to prevent OS reinstallation (using Ghost, Clonezilla, other programs)
• Research new technology to streamline office productivity
• Reset, repair, reconfigure, or replace network components as needed
• Diagnose computer related problems and take corrective actions
• Re-image computers necessary
• Research system applications, system integrations
• Provide upper level problem resolution, find solutions to problems
• Diagnose and repair systems
• Use of HEAT and Remedy ticketing systems
• Trained in ITIL v3

Management

• Identify customer needs
• Resolve customer complaints, guaranteeing repeat business
• Monitor stock levels and made key decisions about stock control
• Monitor competition to determine ways to improve service and product presentation
• Ensure standards for quality, customer service and safety are met
• Interpret P & L to find areas of cost control and improve profitability
• Record important data to assist in determining goal attainment
• Organize special promotions, displays and events
• Prepare and review daily sales reports
• Screen resumes to facilitate hiring decisions
• Recruit, hire, and train employees
• Create incentives for good employee performance
• Maintain correct inventory levels and adjust as needed to increase sales
• Conduct periodic product inventories
• Conduct employee appraisals, evaluations, and performance reviews
• Purchase store supplies
• Use and teach demonstrated secure cash handling procedures
• Record sales and prepare daily sales reports
• Resolve health and safety, legal and security issues
• Supervise employees who assist in determining customer needs
• Schedule installation appointments and sell equipment and tow related equipment
• Schedule repairs of company inventory
• Test market new sales initiatives; provide feedback to revise these plans

Teaching and Instruction

• Plan, coordinate and implement appropriate technology classes and activities for school age children (K-12)
• Guide children through projects to develop intellect, social skills, and academic skills.
• Build relationships with the community, school personnel and parents.
• Work with school age children in a classroom, or recreation setting, reinforcing schoolwork, and learning skills.
• Research, build, design and implement curriculum
• Identify technology needs in target community, design and implement appropriate classes to meet these needs
• Train other store managers, and provide further training in developing unique skills to increase sales
• Instruct and assist customers with basic computer skills
• Design and implement appropriate classes to meet needs previously identified
• Use computer software and hardware failures as teaching tools
• Teach A+ materials to adult students, guide students in passing the certification test
• Teach classes on use of product(s)

SYSTEMS ENGINEER - Confidential, Fairfax, VA; 10/10 to present
NETWORK AND COMPUTER SUPPORT - Confidential, Fairfax, VA; 04/08 to present
SITE DIRECTOR - Confidential, County, VA; 6/03 to 01/10.
GENERAL MANAGER - Confidential, Falls Church, VA
LEAD SALES ASSOCIATE - Confidential, Rockville, MD, 01/97 to 05/98.
STORE MANAGER - Confidential, Rockville, MD, 01/94 to 01/97
SALES MANAGER - Confidential, Seat Pleasant, MD, 12/90 to 01/94

Graduate School:
Program in Ministry & Management
Maranatha Evangelical School of Biblical Studies; Avery, ID; M.M.

Program in Pastoral Counseling
Central Baptist Theological Seminary; Kansas City, KS; (MA Candidate)