Accomplished Senior IT Manager with over twenty-five years of success directing and managing applications and systems development, data center operations and services/help desk, product and project management, quality assurance, and staff management.

• Proven ability in implementing and leading process change to reduce technology costs and improve quality
• Strong leadership capability in linking IT-based initiatives to corporate business goals
• Spearhead cross-functional teams across applications & systems, operations, internal and external client support, product/project management, and other corporate functions
• Effective manager, skilled in building consensus across multiple organizational levels
• Resourceful leader with extensive experience from the mainframe to the desktop; extensive knowledge of Open Source Software use, licensing, and compliance.
• Excellent financial manager able to develop, track, and manage to approved budget guidelines
• Highly motivated and self-directed executive with excellent blend of business and IT skills

Core Competencies

• Technology Leadership & Management
• Emerging Technologies
• Strategic & Tactical Planning and Execution
• Infrastructure Management (Server/Network)
• Open Source Compliance & Licensing
• Disaster Recovery and Business Continuity
• Staff Management & Development
• Budget Preparation & Management
• Hardware, Software, Services Procurement & Licensing
• Enterprise Solutions
• Data Center Operations, Services, and Help Desk Support

Technical Competencies
Programming Languages: C#, Java (J2SE/J2EE), PHP, HTML, CSS, JavaScript
Microsoft Framework Technologies: Windows Presentation Foundation, Silverlight, LINQ Windows Forms, Asp.NET, Web Services, MS-Office COM+ Interoperability
Open Source Technologies: Apache HTTP Server, Tomcat Servlet Container, JSP, Hibernate, iBatis, Ajax, Eclipse IDE
Platforms: Windows XP, Vista, and 7, Windows Server 2003/2008/2008r2, Linux
Database Management Systems: MS-SQL 2005/2008r2, MySQL, Oracle, PostgreSQL

Professional Experience

CHIEF TECHNOLOGY OFFICER Confidential, Lawrence Kansas 2009 to present
Confidential is a Lawrence, KS based startup in the healthcare market space, with specific products addressing visual improvement following cataract and LASIK surgery. RevitalVision also offers products to address patients with low myopia, emergent presbyopia, and amblyopia (lazy eye.)

Senior executive responsible for all technology initiatives critical to achieving corporate objectives and goals. Plan and execute IT and operational strategy as member of executive team reporting to CEO. Manage all activities related to product development/release/delivery, internal IT support, external vendor management, program/product management, and client support (both domestic and international).
Leadership

• Coordinated with COO to define and document operational requirements to improve post-sale implementation and support for clients. Worked with both domestic and international distributors to identify and address specific needs leading to increased adoption of RevitalVision’s products.
• Initiated re-engineering of legacy products to improve stability and reliability. Managed complete re-write of legacy client product through two major release cycles.

Management

• Researched/recommended use of outsourced tools and technologies to meet internal needs while controlling overall costs. Negotiated contractual agreements with identified vendors, including corporate website design and hosting, medical server hosting, and corporate e-mail functions.

Technology

• Managed definition, procurement, installation, and implementation of initial IT infrastructure to support corporate launch, including identifying and documenting requirements for all areas of RevitalVision.
• Product architecture and development utilizing Microsoft technologies, including the .NET Framework (3.5 / 4.0), C#, WPF, and Silverlight. Backend systems include Windows Server 2008 and SQL Server 2005 / 2008.

Client Implementation & Support

• Coordinated domestic (70+) and international (20+) clinic implementations, including providing both local and remote support during the implementation period.
• Provide individual level support as needed.

DIRECTOR, SOFTWARE ENGINEERING Confidential., Lawrence Kansas 2005 to 2009
Manage full scope of information technology for Confidential’s Lawrence, KS facility. Implement project management procedures and policies aligned with corporate guidelines. Initiate R&D projects to design and develop new web-based applications, and to re-engineer legacy web application architectures. Develop and implement disaster recovery/business continuity processes. Manage local data center operations, including desktop, server, network, telecom, and infrastructure administration. Involved with Confidential’s Open Source Compliance and Review Board to monitor and approve open source use and compliance. Managed all system and network operations, facility physical plant needs (HVAC, power), security, hardware/software procurement, installation, and implementation; Managed 21 Java/C/C++ software engineers and 5 support staff (26 total FTE). 
Leadership

• Worked closely with product management, marketing, sales, and implementation teams to identify product feature set requirements and to coordinate client deployments both nationally and internationally, ensuring that client commitments were met on-time and budget.
• Augmented revenues across 4 product lines through staff restructuring and alignment to strategic goals. Total product revenue for 2008 in excess of $12MM.
• Prepared and tracked budgets to ensure compliance with Confidential standards.
• Responsible for mentoring sub-ordinate managers and team leads, including coaching on interviewing, performance management, and training for team members.

Management

• Implemented source code control, continuous integration, and automated unit testing tools to improve overall software release quality.
• Managed multiple R&D efforts to identify possible new products and/or features for existing products.
• Delivered multiple product releases to major telecommunication and enterprise clients while reducing overall development costs and product release cycle times with increased product release quality.

Technology

• Managed procurement, installation, and implementation of thirty blade servers to increase overall development/testing capacity while reducing server floor space requirements by one third.
• Oversaw and directed the replacement of the legacy telephone switch with a new VoIP switch connected to the corporate network.
• Directed implementation of a 14TB SAN to accommodate database development needs.
• Coordinated the installation, implementation, and conversion to a new managed VPN environment to allow on- and off-shore development teams to access the local network.

MANAGER, CLIENT SUPPORT Confidential, Lenexa, Kansas 2001 to 2005
Led a small team of engineers and client support staff in the definition and implementation of the client management & support organization.

• Reduced client response time by 60% through implementation of specific policies and procedures, resulting in increased client satisfaction and retention.
• Identified specific areas of client concern and issues trends: worked closely with core IT staff to design and implement successful corrective measures
• Managed web-based applications to ensure up-time metrics were met based on individual client service level agreements, resulting in 30% less downtime for all applications.
• Designed, developed, and delivered the MemberSolutions website application to enable the delivery of over 2MM toxicology lab results to hundreds of manufacturing and retail clients for pre-employment, accident, and random toxicology testing.

Early Career
Progressive advancement through staff, management, and executive positions including application and system programming, manager, director, and vice president for several start up, national, and international corporations. Skilled on wide range of platforms (desktop, mid-range, and mainframe), operating systems, programming languages & environments, and software architectures.

Senior Business Analyst – SAP Data Warehouse 
Confidential / Wichita, Kansas, 1998 to 2001

Led definition and development of multi-national field service / spare parts data warehouse, including normalization of data, ETL processing from multiple disparate legacy systems, and initial training / go-live testing.

Vice President, Educational Software Sales & Support 
Confidential, Wichita, Kansas, 1998

Responsible for all educational software sales and support to public and private school districts throughout the state of Kansas.

Director, Computer Operations 
Confidential., Wichita, Kansas, 1997 to 1998

Manage full scope of computer operations, including application development, infrastructure management, client installation and support.

Manager - Data Center Services / Senior Systems Programmer
Confidential, Wichita, Kansas, 1987 to 1997

Managed data center services organization encompassing operations (24x7), help desk, production scheduling, and disaster recovery / business continuity planning, including establishing procedures and processes to improve the overall efficiency in each of these areas. Managed 12 fulltime operations, production, and helpdesk staff over 3 shifts.

Education
Bachelor of Science in Computer Science