PROFESSIONAL SUMMARY

I am a well-rounded IT professional having experience in network and security administration along with technical support. My keen knowledge in computer hardware, operating system software, and desktop applications has allowed me to develop expertise in managing and maintaining network devices. I am also responsible for the implementation, configuration, and delivery of computer systems within enterprise architectures

CERTIFICATIONS

MCP, A+, Network+, Security+
Microsoft Certified Technology Specialist (MCTS) - Windows Vista Operating System
Microsoft Certified System Administrator (MCSA) - Windows Server 2000 Operating System
Microsoft Certified Desktop Support Specialist (MCDST) – Windows XP Operating System
Microsoft Certified Information Technology Professional (MCITP) – Windows 7 Enterprise Desktop Support Technician

PROFESSIONAL EXPERIENCE

Confidential,Fort Dix, NJ Oct 2011-Present
Computer Systems Analyst II

• Provide network administration support for US Army Reserve Command
• Administer workstations, test and troubleshoot programs and systems in the event of malfunction
• Image workstations, run updates and patches to comply with USARC network standards
• Manage and maintain computers in Active Directory
• Provide support for all PC Software and Hardware issues, as well as documenting bugs and fixes
• Assist in deployment of Windows 7 operating system, upgrades and installation of necessary software
• Maintain and monitor USARC LOG programs and systems, including coordination and installation

Confidential,Fort Dix, NJ Nov 2004 – Oct 2011
Network Administrator, Tier III Desktop Support Specialist

• Perform customer support functions including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements for the network
• Assisted in deployment of Windows 7 operating system using SCCM, ensuring application compatibility and user state migration success
• Manage print server; add , setup drivers, and configure hundreds of Ricoh, Dell, HP, Lexmark network printers
• Install, test, upgrade, and maintain network operating systems software and hardware to comply with Information Assurance requirements
• Utilize Centralized Software Deployment Services and Software Life-Cycle Management
• Recognize a potential security violation, report the incident, and mitigate any adverse action
• Manage and maintain computer, user, group, and service accounts in Active Directory
• Image workstations and notebooks using Symantec Ghost disk imaging software
• Apply patches and remove/control weaknesses, such as unnecessary services, applications or redundant user accounts, as a means of hardening systems in accordance with Department of Defense STIG policies, standards, and industry best practices

Confidential,Burlington, NJ Nov 2002- Dec 2005
Network Administrator

• Setup and configured Windows Server OS for clients using Active Directory
• Implemented server, firewall, proxy, and antivirus administration and resolved all workstation issues
• Implemented data backups and storage
• Provided support for network services, application platforms, gateways, remote access, and communications software
• Implemented and maintained security using NTFS and firewall software and hardware to assure data integrity
• Provided high-level technical expertise to users in relation to desktop and network applications and issues
• Conducted detailed analysis of all system requirements and developed methods for problem solution, to ensure operational environment is kept at optimum level of performance
• Evaluated network equipment and software for purchase and/or modification
• Maintained contact with outside organizations in the maintenance and service of the network/ system
• Designed, modified, and implemented procedures in testing and monitoring network systems as required.
• Recommended new standards as required to best meet business requirements

Confidential,Moorestown, NJ Sept 2002- Nov 2005
PC Support Specialist

• Provide level 2 of support for all PC Software and Hardware issues, as well as documenting bugs and fixes
• Analyze and resolve PC Application software processing and /or technical difficulties
• Review and test new applications and hardware enhancements to resolve potential problems, gather client issues and environment variables and recreate client scenarios in the PC lab in an effort to resolve complex client issues
• Communicate directly with the client via the telephone and/or personal visit on PC issues determined to be too complex for the telephone conversation to handle effectively and resolve the client’s issues as it relates to the support of ADP’s PC software and hardware

Confidential,Mount Laurel, NJ Dec 1999- Aug 2002
Certification Instructor

• Instruct 30+ students and provided training for the CompTIA A+ and Network+ certification exams
• Prepare students for the industry certification exams by delivering lectures, hands-on labs, and tutoring
• Develop up-to-date curriculum to ensure students have adequate knowledge on current test content
• Provide both hardware and software support for the classrooms
• Assist students in achieving completion of objectives. Provides regular, accurate and timely feedback to students relative to their performance
• Motivate students to actively participate in all aspects of the educational process
• Maintain expertise in subject area and recommends improvements in curriculum design
• Participate in core course academic support programs, certification programs, and student professional associations

Confidential,Bellmawr, NJ Jan 1998- July 1999
Information System Specialist

• Responsible for hardware and software support, maintenance and security for a user based 500+ clients in a multi-server metropolitan area network environment
• Support surrounding post offices with standalone workstations, software and hardware
• Create and manage all documentation, determine hardware upgrades, purchase of components and installation of add-ons and peripherals

EDUCATION
Diploma: Computer Technical Support