OBJECTIVE:

Leadership position with a technical team supporting mid to large networks.

SUMMARY:

• With over 30 years experience in the digital electronics field, I have demonstrated an ability to Identify and correct problems in today’s computer systems and networks.
• Enjoy the challenge of problem resolution in the modern IT environment.
• While traveling worldwide, have developed ability to plan and work independently.
• Expertise in remote access and remote administration of critical client systems.
• With many years working with the Confidential and Confidential, I understand the Federal Governments policies and practices for secure systems.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Systems Administrator - Data Backup and Recovery Specialist

Responsibilities:

• Manage/Support Large Air Force AFNCR network with over 400 servers and 12,000 users.
• Provide Active Directory management. User, Group, Security Policy, Print devices.
• Microsoft Exchange 2007 Support, mailbox creation, Organizational Mailboxes. BB Support.
• Automated scripting, server and workstation patching, Security compliance w/ Confidential
• Enterprise Backups and disaster recovery utilizing CommVault and EMC AVAMAR Software tools.
• Blackberry Enterprise server management.
• Microsoft Office Communicator (OCS) server support.
• Manage Microsoft Clustered file servers, SQL servers and IIS servers.
• Symantec & McAfee Antivirus Enterprise management.
• Support the Air force 844CG Communications and Medical groups at JBAB and JBA AFB, MD.
• Support Helpdesk DSA’s and Military CSA’s as needed.
• Server health monitoring with Microsoft SCOM (System Center Operations Manager).
• Patch management using MS SCCM (System Center Configuration Manager).
• Print server management with the new Windows 2008/20012 Print manager.
• Server builds from OS load, Confidential Security STIGS, Application install.
• VMware virtualization servers.
• DHCP IP subnet management.
• Batch file, Visual Basic Script, and PowerShell, scripting experience
• Experience with Remedy Ticket systems and metrics.

Confidential, Arlington, Virginia

Remote Access Network Engineer

Responsibilities:

• Provide the client secure remote access to sensitive data through public web access.
• Implement encryption system for tracking, control, and integrity of secure devices.
• Provide training and documentation to client on remote access principles and procedures.
• Using remote software (Dameware), connected to client systems for remote help sessions.
• Managed VTC (Video-Tele-Conference) schedule, setup, and test for secure links for the Confidential Joint Staff and Comptroller.
• Provide network administration support including account creation, Access control, and tape backup. Document in a SoP, Statement of Purpose format.
• Provide support to Tier I analysts for escalated client issues.

Sr. Systems Support Analyst

Confidential

Responsibilities:

• Provide configuration control and support to the Confidential Comptroller network at the Pentagon.
• Experience using “REMEDY” call tracking systems.
• Automate S/W installation using utilities such as Microsoft SMS, Symantec Ghost, Windows Group Policies and other custom designed programs to guarantee quality.

Confidential, Falls Church, Virginia

Sr. Systems Trainer/Analyst

Responsibilities:

• Assembly, installation, configuration, networking, troubleshooting, and testing of all hardware and software components of a worldwide Confidential LAN, which includes NT servers and workstations running Oracle client/server products.
• Provide database conversions from older legacy systems to an ORACLE based database format. Consulted with State Deparment Officers to correct data integrity issues.
• Coordinate and conduct system administration and end-user training for Embassy staff, (ranging from 2 to 25 personnel), on Windows NT Administration, Microsoft Office, and Modernized Consular Affairs applications.
• Worked with Database developers to implement client change requests (CCRs) by assisting in the design of the PowerBuilder interface and testing of modified application.
• Provide both on-site and remote user support following training.
• Provide on-site support, and system and course evaluation after the training phase.
• Perform Y2K upgrades and training.

Confidential, Chantilly, Virginia

Integration Engineer/Specialist

Responsibilities:

• Responsible for ensuring orders are correctly integrated. Performed quality control checks on orders in sales order processing system.
• Acted as POC for sales to the service integration department. Assisted technicians in resolving hardware/software problems. 4 years.
• Developed automated software distribution system using Visual Basic and Borland C++.

Technical Support Representative

Confidential

Responsibilities:

• Provided 24-hour hardware/software support to customers.
• Resolved compatibility issues involving CPU BIOS’s, hardware resource setting, and software conflicts.
• Applied troubleshooting skills to isolate hardware failures.
• Answered questions regarding operating systems and applications, including DOS 6.22, Windows 3.1, WFWG, Win95, NT 4.0/3.51also many applications including the MS Office suite.
• Gained experience in interacting with customers directly.
• Sharpened phone skills. 2 years.

Hardware Technician

Confidential

Responsibilities:

• Resolved failures in PC's and peripherals. Gained hands-on experience in identifying and correcting problems.
• Acquired many hardware certifications from leading manufactures.

Confidential, Greenbelt, MD

Communications Equipment Analyst

Responsibilities:

• Part of a customer support team responsible for repair and maintenance of computer equipment.
• Provided software/hardware support and systems administration training for UNIX based Intel 310/320 systems and DOS based PC's and compatibles.
• Also provided software development in CP/M, MS-DOS, SCO UNIX using applications such as Lotus 123, Dbase III+, Enable, WordPerfect, MultiMate, iDis and XENIX products.

Confidential, Fairfax, VA

Metrologist/Technician

Responsibilities:

• Duties included repairing and maintaining all digital and computer equipment in the plant.
• Initially performed integration of new systems to troubleshooting and correcting problems with online diagnostics and test equipment.
• Learned techniques for repairing circuit boards, aligning disk drive heads, and preventive maintenance.