SUMMARY

IT Professional with experience in Performance Monitoring and Operations in Enterprise Infrastructure and applications for organizations through ITIL, best practices and monitoring tools. database, software development, support, capacity planning, business and statistical reports. Business Analyst and administration background, having versatile IT Applications Monitoring Tools for synthetic transactions. Dedicated hardworking, detailed-oriented, creative, energetic, honest.

Experience Included:

• HP BAC
• HP Load Runner scripting (VUgen)
• SQL Server, MS Access, SSIS
• HP Sitescipe, BPMs
• Ca Wily Introscope Wily CEM
• Project Management

TECHNICAL SUMMARY

Monitoring Tools/Database Applications: MS Access 2007, Microsoft SQL Server 6.5 and 7.0, 2007, Front Page, Microsoft Office 2007, MS IIS, and Crystal Report and SAP R/3, Netscape and Microsoft Outlook, BMC PATROL, and HP TOPAZ/BAC 6.5, 7.0, 7.53,8.03, HP SiteScope 9.50,10.10 MAM, RUM, HP Open View. Microsoft Project 2003. HP-Quality Center, IBM Cognos, Ca Wily Introscope, Ca Wily CEM, HP Openview Assent Center, SAP CRM.
Network/Protocols: TCP/IP, ISO/OSI, Ethernet, Token Ring, PPP, LAN, WAN. MAN,
NetBIOS, FTP other Windows NT 4.0 Network monitoring tools.
O/Systems: OS/2, Microsoft Windows 95/98/XP/Vista, UNIX Sun Solaris 2.6.
Languages: Visual Basic 5.0, SQL, HTML, Pascal, HP LoadRunner (VUgen) 9.20

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA from Modis 2011- till now
A big pharmaceutical giant in USA and overseas, manufacturing medical, surgical devices equipments, systems, all related accessories in medical fields and Software.
Consultant and System Engineer in HP BAC 9.5/HP SIS 10.10/11.0 for the migration of BAC and SIS monitors from existing system to the new environment.

Confidential, Houston, TX 2010 - 2010
Confidential is an environmental services company in North America and creates energy from waste and environmentally friendly systems.
System Engineer III, (HP BAC, LoadRunner VUgen and SiteScope, Dashboard systems)
Worked on critical application Monitoring through HP Tools like Sitescope, HP BAC and created 51 profiles from latest LoadRunner/VUgen (Ver. 9.50) in Citrix and other protocols. Created views of Dashboard, HP SiteScope/HP BAC monitors, deployment and tested the critical WM applications.

Confidential, Atlanta, GA 2009 - 2010
Confidential is one of the largest Credit Bureaus in North and South America, rapidly expanding.
Systems Engineer III, (Enterprise Infrastructure Operations)
Worked in IT Tactical Operations department, monitoring infrastructure, applications and servers.
Monitored applications through CA Wily Introscope & CA wily CEM, Centreon, HP BAC, HP Sitescope provided matrices, increased the IT applications performance and availability to 99.98%.

• Used HP Open View Asset Center, for creating hardware availability reports and monitoring the Infrastructure applications. Performed Application monitoring by 24X7 on call rotation and did deep down breakdown analysis through CA Wily Introscope. Monitor and used CA Wily Introscope for eight months, making dashboards, generate reports, graphs, analysis of application latency.
• Application's PBDs made with the help of CA Wily engineers plus Confidential and Sprint application monitored. Also worked with Wily CEM for four months.

Confidential RICHMOND, VA 2008 - 2009
Confidential is the big IT consultant working with one of Confidential, supervised by IBM.
Tools, BAC/ VUGen Specialist and Business Analyst / Consultant Engineer

Worked with IT monitoring tools, including HP BAC, HP Sitescope, and HP LoadRunner (VUGen). Increased the overall visibility, availability and performance of the 45 critical applications up to 99.99%.

• Created 150 application monitoring profiles for HP BAC 7.0, 7.5 and scripts with VUgen 9.10. Worked more than 40 different HP Sitescope monitors for application's URLs and Databases.
• Implemented, created and documented the business SLA's, CIs, views from CMDB and HP BAC.
• Worked with customers and application owners for making profiles accordingly. Gathered and documented requirements according to business needs. Coordinated with application owners, developers, testers and PM to develop, implement, and test those requirements.

Confidential, ATLANTA, GA 2001 - 2008
Confidential Mobility is the second biggest wireless company of the world and number one in the USA.
Infrastructure Tools and Systems Support / IT Manager/Analyst

Worked as an IT Manager/Analyst supporting IT Infrastructure applications, designed and created support database plus documents repositories. Monitored, critical applications through IT monitoring tools.
Created departmental projects for IT projects/resources/databases, created the modular system for Infrastructure monitoring through the ITIL. Increased the performance efficiency up to 99.98%.

• Involved in the design, managed, sustained, and administered various Share Point websites, portals, asset management, co-coordinator for senior level management reports and customer information/utilization/projects. Control, maintained, administered, upgraded more than 200 BPMs stations, and added 3000 servers on Sitescope for monitoring for Ping and Patrol check.
• Supported Production IT Operations, through "on call" rotations for Business Monitoring Applications such as HP BAC/Topaz 6.5, 6.8, NetCool, NetIQ, Sitescope, and HP LoadRunner.

Confidential, ACCENTURE, ATLANTA GA 1997 - 2001
Software Engineer / System Administrator /Consultant

Programmed and updated applications, SQL Servers cluster administrations and backups.
Created central place for audit system, reduced the maintenance cost and resources up to 50%.

• Worked in the development and maintenance of an audit system, written in Visual Basic 5.0 using SQL 6.5 database, also involved writing some UNIX scripts also made the system Y2K compatible.
• Assisted in database administration and monitoring the SQL Server 6.5 and 7.0 platforms by using Windows NT 4.0 and SQL server tools for production and automation tasks used UNIX and SQL scripts to facilitate server administration.

EDUCATION

MS Computer Science.
BS Mechanical Engineering.

PROFESSIONAL DEVELOPMENT

• ITIL course completion In Confidential
• ORACLE 8 & Developer 2000 Classes continue at Confidential
• Project Management Certification Course Confidential

CITIZENSHIP
US Citizen